British airways careers Work, Jobs in London, Eng (with Salaries)

Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Communication skills
Global Operations Flight Dispatcher
British Airways —London
- Full-time
- Analysis skills
- Communication skills
10d
Kitchen Porter - British Airways Lounges, Terminal 5
BaxterStorey UK —Hounslow
- £16.06 an hour
- 8 hour shift
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
11d
Lounge Host - British Airways Lounges, First Class
BaxterStorey UK —London
- £14.62 an hour
- 8 hour shift
- Hospitality
- Hotel
- Food service experience
- Free parking
- Employee assistance programme
Quick apply
Bartender - British Airways Lounges
BaxterStorey UK —Hounslow
- £14.91 an hour
- 8 hour shift
- Serving
- Hospitality
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Resource Delivery Executive
British Airways —London
- Weekend availability
- Organisational skills
- AI
- Communication skills
1d
Lounge Host (Summer Only) - BA Lounges - Gatwick
BaxterStorey UK —Gatwick Airport
- £14.33 an hour
- Customer service
- Bachelor's degree
- Guest services
- Employee discount
Quick apply
Proactive Customer Care Operational Delivery Manager
British Airways —London
- Full-time
- Analysis skills
- Bachelor's degree
- Business
10d
Senior Leadership & Business Support Executive
British Airways —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Human resources
1d
BA Cityflyer Direct Entry Captain
British Airways —London
- Full-time
- Customer service
- English
- Bachelor's degree
- Annual leave
- Employee discount
Sustainability Advisor - Part time
Grundon —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
11d
Chef De Partie - British Airways Lounges
BaxterStorey UK —Hounslow
- £14.89 an hour
- 8 hour shift
- Quality control
- Organisational skills
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Training Delivery Lead
British Airways —London
- Full-time
- Computer literacy
- Bachelor's degree
- Travel
12d
Military Pilot Pathway
British Airways —London
- Full-time
- English
- Employee discount
- Life insurance
Business Development Manager (BDM) - London - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —London
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Full-Stack Engineer (App Team)
IAG Loyalty —London
- Full-time
- APIs
- Communication skills
Prep Chef (Cook) - British Airways Lounges, Terminal 5
BaxterStorey UK —Hounslow
- £14.62 an hour
- 8 hour shift
- Customer service
- Cooking
- English
- Free parking
- Employee assistance programme
Quick apply
11d
Data Governance Lead
British Airways —London
- Full-time
10d
Consent Management Executive
British Airways —London
- Full-time
- Continuous improvement
- Organisational skills
10d
Reward Analyst - Pay
British Airways —London
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
12d

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Customer Support Analyst

PageUp People -
London

Apply Now

Job details

Full-time

Benefits

Additional leave
Cycle to work scheme
Paid volunteer time

Qualifications

Jira
Technical troubleshooting
Ticket management
Zendesk
Technical support incident logging
Technical writing
Customer support
Communication skills
Help desk

Full job description

Support Analyst

About Us

PageUp Europe Talent Acquisition Suite empowers some of the world's most progressive and influential brands to attract, retain, and onboard a talented and diverse workforce. We empower our clients to become their own greatest success stories through first-class collaboration, communication, and the sharing of expertise.

We have grown rapidly to become a leader in talent management software, and we’re now part of PageUp with offices in the UK, Ireland, the US, Australia, and the Philippines. We currently work with clients across the globe, including leading organisations such as British Airways, DHL Supply Chain, BP Retail, and Five Guys, just to name a few.

The Role

We are looking for a full-time Customer Support Analyst to join our team. You’ll be at the centre of our client support by providing advice and implementing solutions for our bespoke Applicant Tracking Software and Recruitment Marketing SaaS products by PageUp Clinch.

Location: Remote, with occasional time in our London office. (London WC2A 1HP, UK)
Hours & Shift Pattern: 3 weeks working 8:00 AM to 4:30 PM, 1 week working 10:00 AM to 6:30 PM

Key Responsibilities

Troubleshoot and resolve helpdesk requests via Zendesk. Track and update issues, ensuring proper recording, documentation, and closure.
Make clients feel valued by taking ownership of their problems, following up, and communicating progress in a timely manner.
Configure software changes for our bespoke applicant tracking software.
Implement changes and improvements to our clients' custom careers websites.
Recommend improvements to processes and technical environments both internally and for clients.
Create technical documents and guides for our clients and colleagues on a regular basis.

Your Experience

Experience using Zendesk is preferred. However, we also strongly welcome candidates with experience using any helpdesk or ticketing system (e.g., Freshdesk, Jira, Salesforce).
Experience in a SaaS, customer service, client support, or helpdesk role is highly beneficial.
A keen interest in IT and technology.
A natural problem solver with great attention to detail.
You strive to deliver impeccable service in a friendly and professional manner, utilising great written and verbal communication skills.

This is a career development opportunity. If you thrive on learning, have plenty of initiative, and possess a curious mind, then working at PageUp is for you.

Life at PageUp

At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation. Following our acquisition by EQT, we’re in an exciting growth and transformation phase bringing fresh opportunities to scale our ambitious plans.

We want to create space for you to do your best work:

Flexible Working: We support flexible working arrangements that fit your individual lifestyle.
Additional Leave: Enjoy extra time off, including "awesome days" and volunteer leave.
Comprehensive Benefits: We offer a competitive salary, generous paid parental leave, a nursery discount scheme, cycle to work, wellness benefits, and a bunch of other good stuff.

Equal Opportunity at PageUp

We are an equal-opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

At PageUp group, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out. We'd love to have a chat and see how you could add value to the team.

Work Location: Hybrid remote in London WC2A 1HP

Apply Now

Refine Your Search

british airways careers jobs in london, eng

Customer Support Analyst

Global Operations Flight Dispatcher

Kitchen Porter - British Airways Lounges, Terminal 5

Lounge Host - British Airways Lounges, First Class

Bartender - British Airways Lounges

Resource Delivery Executive

Lounge Host (Summer Only) - BA Lounges - Gatwick

Proactive Customer Care Operational Delivery Manager

Senior Leadership & Business Support Executive

BA Cityflyer Direct Entry Captain

Sustainability Advisor - Part time

Chef De Partie - British Airways Lounges

Training Delivery Lead

Military Pilot Pathway

Business Development Manager (BDM) - London - Circa 41k Package - 53k OTE Uncapped

Full-Stack Engineer (App Team)

Prep Chef (Cook) - British Airways Lounges, Terminal 5

Data Governance Lead

Consent Management Executive

Reward Analyst - Pay

I want to receive the latest job alerts for british airways careers in london, eng

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