Central reservations Work, Jobs in London, Eng (with Salaries)

Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Executive Assistant to the CEO (Remote)
Percona —London
- Full-time
- Remote
- English
- Administrative experience
- Organisational skills
- Annual leave
- Flexible schedule
Reservations Specialist
Edwardian Hotels London —London
- Full-time
- Sales
- Customer service
- Hotel
- Referral programme
Quick apply
Booking Services Agent
Guild Hotel Marble Arch —London
- £28,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
8d
Private Dining and Events Executive
GAUCHO Restaurants —Westminster
- £42,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
Quick apply
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Client Advisor & Operations Coordinator - Westfield
Tiffany & Co. —London
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Annual leave
Finance & Reservation Assistant
VOCO London Marylebone —London
- Full-time
- Hotel
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Reservations Supervisor
Reservations —Windsor
- £31,000 a year
- Part-time
- Customer service
- Hotel
- Communication skills
- Gym membership
Quick apply
Reservations Manager
Thesleff Group —London
- £48,000 a year
- Full-time
- Hospitality
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Hotel Receptionist
Searcys —London
- £30,784 a year
- Full-time
- Customer service
- Hotel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1d
Reservations Team Member
Sutton Hotel Collection —Windsor
- £28,520 a year
- Full-time
- Hospitality
- English
- Microsoft Office
- Gym membership
Group Meetings and Events Specialist
AB Boutique Hotels Ltd —Croydon
- £35,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
14d
Client Advisor - Covent Garden (6 month FTC)
Tiffany & Co. —London
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Annual leave
Reservations Supervisor
Castle Hotel - Reservations —Windsor
- £31,000 a year
- Part-time
- Customer service
- Hotel
- Communication skills
- Gym membership
Quick apply
9d
Receptionist
DoubleTree by Hilton London – West End —London
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
15h
Groups Coordinator
Red Carnation Hotels Central Office —London
- £28,463 a year
- Full-time
- Customer service
- Microsoft Office
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Community Ambassador
Rapport —London
- £35,600 a year
- Full-time
- Customer service
- Front desk
- Employee assistance programme
8d
Reservation Consultant
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply
9d
Client Advisor - Heathrow (2 days - 12 month FTC)
Tiffany & Co. —London
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Annual leave

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Central Reservations Agent

Heartwood Collection
Teddington

Quick apply

Job details

Full-time
Up to £29,000 a year
1 day ago

Benefits

Cycle to work scheme
Discounted or free food
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Hospitality
Communication skills

Full job description

Central Reservation Agent - The Role

Heartwood Collection is a growing hospitality group with a commitment to sustainability, provenance, and local sourcing. We operate pubs, brasseries, and rooms with a focus on delivering exceptional guest experiences, and our culinary offerings are guided by our Chef Patron, Raymond Blanc.

We are looking for a dynamic and results-driven Central Reservations Agent to join our established reservations team on a temporary basis, supporting as we prepare for our busiest time of the year.

As a Central Reservations Agent, you will be responsible for ensuring a seamless and efficient booking experience for our guests and an organised and detailed booking handover to our venue teams to deliver the experience you have prepared for.

This is a remote role working from home. You must be available to come to the Head Office, based in Teddington, for initial training. The role is a shift-based role working 5 days out of 7, including evenings and weekends, as phone lines are open 7 days a week from 9 am - 8 pm ( Mon- Sat) and 9 am -6 pm (Sun).

This is a fixed-term contract that will run from 7th September to 18th December 2026

Central Reservation Agent - Area of Responsibilities

Manage incoming reservations, modifications, and cancellations across Heartwood Collection properties.
Work in conjunction with our high-performing reservations team to support our teams at site level, encouraging the increase in sales and conversions.
Support the daily operations of the central reservations team, ensuring accuracy, efficiency, and a high standard of service delivery.
Ensure a professional and rapid response to all enquiries.

Rooms:

Manage group booking enquiries from start to finish, including the sharing of rates, negotiations, booking setup, payments, follow-ups, and amendments across all booking sites.
Ensure all booking trackers are accurately recorded and well-maintained.
Oversee associated inboxes.
Provide ongoing support to team members at the site to enhance their use of systems and local enquiry management.
Build relationships with new and existing clients by actively following up enquiries and passing on any warm leads to maximise client retention and revenue.
Monitor booking profiles and pass on any warm leads.
Maintain strong communication with other departments (front desk, housekeeping, sales, etc.) to ensure smooth guest arrivals and stays.
Collaborate with the revenue management team to maximise room occupancy and optimise pricing strategies. As well as driving direct bookings versus 3rd party bookings where possible.

Central Reservation Agent - About You

Minimum of 3 years of experience in reservations or front-office management within the hospitality industry.
Strong understanding of reservation systems (e.g., reservations management software, property management systems).
Proven experience in guest-facing roles.
Strong interpersonal and communication skills.
Ability to thrive in a fast-paced, dynamic environment.
Detail-oriented with a focus on accuracy and efficiency.
Knowledge of premium hospitality trends and guest expectations.

Central Reservation Agent - What's on Offer

Competitive salary (pro-rataed)
Computer, Monitor, and Telephone
The Pantry – 100’s of retailers and experience discounts through Reward Gateway
50% off food at all Heartwood Collection Sites
Private Healthcare through Bupa ( Employee Only )
Life Insurance cover
Friends and Family discount of 20% off food at all Heartwood Collection Sites
Discount room rates in our Inns
25 days of holiday (pro-rataed)
A thoughtful gift to celebrate your birthday
Employee Assistance Program with Hospitality Action
Cycle to Work Scheme
Instant access to the pay you have already earned through EarlyPay

Why Join Heartwood Collection?

This is an exciting opportunity to join one of the UK’s fastest-growing hospitality businesses, working within a collaborative and supportive Head Office environment. At Heartwood Collection, you’ll be part of a people-focused company that genuinely values its teams, with the chance to develop and grow your career alongside award-winning hospitality brands.

INDHEADOFFICE

Quick apply

Refine Your Search

central reservations jobs in london, eng

Central Reservations Agent

Executive Assistant to the CEO (Remote)

Reservations Specialist

Booking Services Agent

Private Dining and Events Executive

Reservations Agent (M/F/X)

Client Advisor & Operations Coordinator - Westfield

Finance & Reservation Assistant

Reservations Supervisor

Reservations Manager

Hotel Receptionist

Reservations Team Member

Group Meetings and Events Specialist

Client Advisor - Covent Garden (6 month FTC)

Reservations Supervisor

Receptionist

Groups Coordinator

Community Ambassador

Reservation Consultant

Client Advisor - Heathrow (2 days - 12 month FTC)

I want to receive the latest job alerts for central reservations in london, eng

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