Client director Work, Jobs in London, Eng (with Salaries)

Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Senior Programme Managers Full Time, UK, USA, Europe
A.T.M Strategic Management Consulting —London
- £750 - £1,000 a day
- Full-time
- Master's degree
- Business development
- Project management
Compliance Monitoring & Oversight Director
Boston Consulting Group —London
- Full-time
- Continuous improvement
- Mentoring
- AI
Client Services Director
Portico Corporate Reception Management —London
- Full-time
- Business development
- Continuous improvement
- Contracts
- Annual leave
- Life insurance
Quick apply
Client Director
Collingwood Group —London
- £110,000 - £140,000 a year
- Full-time
- Hybrid work
- Budgeting
- Negotiation
Quick apply
Senior Programme & Service Delivery Directors Full Time, UK, USA, Europe
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Project management
Strategic Operations Director
Restaurant Associates —London
- Contracts
- Budgeting
- Leadership
Programme & Service Delivery Directors Full Time, UK, USA, Europe
A.T.M Strategic Management Consulting —London
- £1,000 - £1,500 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Director Client Management
Lloyds Banking Group —London
- £107,304 - £126,240 a year
- Full-time
- Hybrid work
- Leadership
- Banking
5d
Client Director
Journey Further —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply
Director - Client Relationship Management
SS&C Technologies —London
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
Sales Director - EMEA
Kaluza —London
- £130,000 - £180,000 a year
- Full-time
- Business development
- Employee discount
Quick apply
Director, Professional Services, EMEA
Klaviyo —London
- £124,000 - £186,000 a year
- Spanish
- Management
- English
Quick apply
Client Relationship Manager
Sonata One —London
- Hybrid work
- CRM software
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Budgeting
- AI
- Leadership
- Employee discount
Quick apply
Client Director
Verlingue —Redhill
- Up to £80,000 a year
- Full-time
- Customer service
- Business development
- Leadership
Quick apply
Client Success Senior Director
Pwc UK —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
10h
Associate Director, Client Services
Whalar Group —London
- Hybrid work
- Team management
- AI
- Communication skills
- Annual leave
Quick apply
Associate Director, Client Services (Maternity Coverage)
Whalar Group —London
- Remote
- Team management
- AI
- Communication skills
- Annual leave
Quick apply
Sr. Director Sports Partnerships EMEA
BDA —London
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
11d

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Research Manager/Associate Director - Client Success - Channel Performance

Ipsos -
London

Apply Now

Job details

£100,000 - £700,000 a year

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Microsoft Word
Client engagement
Customer service
Mentoring junior staff
Process improvement
Numeracy
Market research
Mentoring
Organisational skills
Market analysis and research experience
AI
Project management experience

Full job description

This role is all about client retention and delivering the “So What” – ultimately helping our clients succeed, whether that’s through Mystery Shopping, Audits, or other Channel Performance offers.

As a Research Manager, you would be the lead contact for the day to day execution of a portfolio of client programmes, typically ranging in size from £100k to £700k. You will work as a conduit in the team, supporting the learning and growth of the team while helping the Directors and Team Lead achieve strategic objectives.

You will be joining a team dedicated to working across a variety of cross-sector clients including retail, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance.

This role can be offered at either the Research Manager/Associate Director level and on a hybrid basis with 3 days in our Milton Keynes/St Albans/London office and the rest from home.

Your Day to Day

These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise:

You will be part of a highly skilled Client Success team whose primary responsibility is ensuring retention and client satisfaction across our clients.
As part of this role, you will be responsible for ensuring that you are completing retain plans, managing programmes finances and operating as partners to your client contacts.
You will follow best practises across the team and identify where efficiencies and improvements in processes can be made.
You have responsibility for gauging your client’s needs and working with the Client Success Director to ensure they are resourced correctly.
You will be responsible for a portfolio, and its profitability, retention, and client satisfaction.
You may be called upon to mentor or guide more junior members of the team to support their development, or the needs of their clients.
In addition, you will take an active stance in your personal development to ensure that you are continually improving your skill set.
Along with the Head of Client Success and Client Success Directors, you will have responsibility for ensuring QBR standards are being met and creating ‘aha’ moments for clients beyond simple data provision.

Essential Criteria:

To be successful in this role you will need the following skills and experience:

Strong problem-solving skills
Experience of managing project finances and ensuring delivery within budget
Experience in the design and implementation of processes, including evaluating them to identify ongoing improvements
Project management skills - managing project cycles, coordinating teams and working to deadlines
Strong organisational skills - ability to work across multiple projects at the same time, demonstrating proactivity and flexibility
Highly numerate and comfortable working with numbers

Desirable Criteria:

These are the skills that would add value to the role but are not critical. If you have them, we’d love to hear about them:

Experience in Market Research or Mystery Shopping, running medium to large-scale research programmes
A passion for understanding people and market landscapes and a curious mind, which means that you are always asking “what does this mean for my client?”
You stay cool under pressure and contribute to our very positive team culture!
Experience in mystery shopping or pricing and promotion research projects.

Behaviours:

A successful candidate will demonstrate the following behaviours:

Analytical thinking
Resilience, flexibility and agility
Creative thinking
Motivation and self-awareness
Empathy and active listening
Curiosity and lifelong learning

Benefits:

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!

Apply Now

Refine Your Search

client director jobs in london, eng

Research Manager/Associate Director - Client Success - Channel Performance

Senior Programme Managers Full Time, UK, USA, Europe

Compliance Monitoring & Oversight Director

Client Services Director

Client Director

Senior Programme & Service Delivery Directors Full Time, UK, USA, Europe

Strategic Operations Director

Programme & Service Delivery Directors Full Time, UK, USA, Europe

Director Client Management

Client Director

Director - Client Relationship Management

Sales Director - EMEA

Director, Professional Services, EMEA

Client Relationship Manager

Director of Platform Operations

Client Director

Client Success Senior Director

Associate Director, Client Services

Associate Director, Client Services (Maternity Coverage)

Sr. Director Sports Partnerships EMEA

I want to receive the latest job alerts for client director in london, eng

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