Coach stores Work, Jobs in London, Eng (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Visual Merchandiser
Deichmann uk —South London
- £25,500 a year
- Full-time
- AutoCAD
- Merchandising
- Travel
- Health & wellbeing programme
- Employee discount
Quick apply
Retail Associate - Training Champion (20 Hours) - London O2
New Balance —London
- Part-time
- Sales
- Customer service
- Basic maths
- Flexible schedule
After-School Club Coach
Strike Education —Harlow
- £12.50 - £20.00 an hour
- Part-time
- Childcare
- Working with children
- Travel
Quick apply
8d
Anthropologie Assistant Store Manager (10-Month FTC) - Richmond, UK
Anthropologie —Richmond upon Thames
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
People Partner - Travel Stores
WHSmith Travel —London
- Full-time
- Hybrid work
- Travel
- Human resources
- Employee discount
Quick apply
ZARA IN STORE HR ADVISOR
INDITEX —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Store Manager
Deichmann uk —Bexleyheath
- From £38,500 a year
- Full-time
- Management
- Customer service
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
11d
Retail Supervisor (20 hrs)
Deichmann —London
- Up to £14.21 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
Wholesale Assistant Merchandiser
Boden —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Free parking
- Work from home
10d
Assistant Store Manager
Hotel Chocolat —London
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Production Manager
Greggs —Enfield
- £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Under-13s Head Coach – Coach Inclusion & Diversity Scheme (CIDS)
West Ham United —London
- £31,500 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Supervisor
Holland & Barrett —London
- £15.09 an hour
- Overtime
- Customer service
- Leadership
- Store discount
- Annual leave
1d
Customer and Trading Manager - Online
Sainsbury's —London
- From £34,450 a year
- Management
- Customer service
- Leadership
- Employee discount
Food Manager
Sainsbury's —St Albans
- From £32,700 a year
- Management
- Leadership
- Employee discount
Job Coach (Term Time Only)
Barnet and Southgate College —London
- £24,001 - £26,669 a year
- Part-time
- Plumbing
- Travel
- Organisational skills
- Annual leave
- Employee discount
10d
Workplace & Facilities Assistant (18 Hours per week)
Superdrug —Croydon
- Customer service
- Front desk
- IT
- Store discount
- Employee discount
8d
Manager - Bluewater
Hush —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
10d
LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER
SJ9 Events —London
- £3,750 - £5,750 a month
- Weekend availability
- Microsoft Excel
- Sales
- Hair styling
Quick apply

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

coach stores jobs in london, eng

Head Of Customer Experience

Visual Merchandiser

Retail Associate - Training Champion (20 Hours) - London O2

After-School Club Coach

Anthropologie Assistant Store Manager (10-Month FTC) - Richmond, UK

People Partner - Travel Stores

ZARA IN STORE HR ADVISOR

Store Manager

Retail Supervisor (20 hrs)

Wholesale Assistant Merchandiser

Assistant Store Manager

Production Manager

Under-13s Head Coach – Coach Inclusion & Diversity Scheme (CIDS)

Supervisor

Customer and Trading Manager - Online

Food Manager

Job Coach (Term Time Only)

Workplace & Facilities Assistant (18 Hours per week)

Manager - Bluewater

LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER

I want to receive the latest job alerts for coach stores in london, eng

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