Contact centre process analysts Work, Jobs in London, Eng (with Salaries)

Test Analyst
Arbuthnot Latham —London
- Azure
- Salesforce
- Microsoft Office
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
11d
Business Analyst
University of the Arts London —London
- £44,375 - £52,977 a year
- Full-time
- Agile
- Communication skills
- School
3d
Associate SOC Analyst
NCC Group —London
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
3d
Economist (Evaluation)
Greater London Authority —London
- £48,427 a year
- Hybrid work
- Microsoft Excel
- Presentation skills
- Communication skills
- Annual leave
9d
Business Analyst
Onmo —London
- Hybrid work
- Microsoft Office
- Project management
- Product management
11d
Business Analyst
IXICO —London
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Digital Analyst
QVC —West London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- SQL
- Computer skills
- Annual leave
- Employee assistance programme
Interim People Advisor (12-14m fixed term contract)
Carnall Farrar —London
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Graduate Technical Operations Analyst
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Financial services
Quick apply
Senior Business Analyst- i.AI
Department for Science, Innovation & Technology —London
- £61,620 - £70,834 a year
- Part-time
- Hybrid work
- Presentation skills
- AI
- Annual leave
- Employee discount
10d
Senior User Researcher
UK Health Security Agency —London
- £56,185 - £70,566 a year
- Part-time
- Hybrid work
- Presentation skills
- Mentoring
Workday Finance Systems support Analyst
Howden Group Holdings —London
- Full-time
- Hybrid work
- Management
- Accounting
Business Analyst
Arbuthnot Latham —London
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
Real-Time Analyst
Foundever —Kingston upon Thames
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
1d
Test Engineer
IXICO —London
- Full-time
- Hybrid work
- Java
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Analyst, Pricing Centre, Audit and Assurance
Deloitte —London
- Hybrid work
- Microsoft Excel
- Financial services
- Python
CRM Analyst (Decisioning)
Allwyn UK —Watford
- Hybrid work
- SQL
- Communication skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
1d

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Test Analyst

Arbuthnot Latham -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Jira
ISTQB Certification
Azure
Waterfall
Test management tools
Salesforce
Visio
Microsoft Office
Functional testing
Change management
Software development
Agile
Financial services
Microsoft Project
Banking
PRINCE2 Certification

Full job description

Job Description

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

The goal of the Test Team is to establish an industry leading test execution and Quality Assurance function that provides testing services to Arbuthnot Latham’s technology Platform teams.

The Test Analyst will be responsible for test delivery from requirements analysis, test planning and design through to execution and reporting. They will promote the organisations Test and Quality processes and practice to increase Test consistency and standards across projects. In demonstrating best practice Test delivery, the Test Analyst will play a key role in influencing stakeholders across the business on the value of testing.

The Test Analyst will work with different project teams and business functions to understand their projects and support with test approaches aligned to their Platform technologies and business functions.

Working under the task direction of the Test Manager/Senior Test Manager, they will support the delivery of test planning and execution for both Functional and Non-Functional testing across all phases of the testing lifecycle. Collaborating and integrating with different teams including, where appropriate, managing the engagement of 3rd party test service providers/software suppliers.

In addition to project test delivery, the Test Analyst will feedback to Test Management and provide input to the test practice, supporting continuous improvement and development of the team.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.

Job Description

Key Responsibilities:

Deliver and embed a consistent Testing service across all Platform programmes, projects and releases. This will cover all phases of testing, both Functional and Non-Functional (SIT, UAT, OAT, Regression, Non-functional incl. Accessibility and Security Testing).
Develop and promote documented test script libraries for different test phases and Core Platform areas.
Create comprehensive test scripts using the agreed standards and templates, establishing recognised test assets, proving project solutions and business requirements.
Support the identification, selection, and implementation of new test automation tools into the Bank.
Where required, take ownership for the configuration and administration of the Bank’s DevOps test tooling
Provide feedback to stakeholder questions regarding system behaviour and ongoing assistance during defect resolution. Supporting the defect process from identification and diagnosis through to fix, re-test and resolution.
Engage with project stakeholders and teams, to ensure the best possible use and processes for test environments and test data.
Provide support and guidance to Business Users in the creation and execution of UAT Scripts, raising and managing defects.
Ensure test reporting outputs and MI are available from all test stages - from test planning and design through to execution and defect progress.
Work within the overall organisation project / programme and test governance, define and contribute to formal project reviews at appropriate points in the project and test lifecycle.

Support projects, programmes and releases with hands-on Test Delivery activities, including:

Analysing Business Requirements to develop and review documented test plans, test cases and scripts
Test script execution, recording test results and any defects. Co-ordination between stakeholders, both business and IT teams as required
Find and report defects with detailed, accurate and concise steps to reproduce. Work with the project teams to provide fixes preventing defect leakage
Document test results and progress summaries, with consistent and clear MI for wider stakeholder review

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

Senior Platform Lead(s)
Senior Project Manager / Project Manager
Business Analyst
PMO Manager
IT, Operations and Business SMEs involved in testing

Person Specification

Person Specification

Knowledge/Experience:

Understanding of the Financial Services industry sectors
Understanding of Wealth, Private & Commercial Banking (desirable)
Expert knowledge and experience in creating and writing detailed test scripts and test execution
Knowledge and experience of testing approaches and test execution within a project environment. Knowledge of software development and testing lifecycles
Experience or understanding of different change management lifecycles and methodologies (Waterfall and Agile)
Experience of delivering automated test solutions
Proficient understanding and experience of using a recognised Test Management Tool (such as Jira, Azure DevOps or ALM) to support consistent test processes and practices

Skills:

Proficient understanding Knowledge and experience of technologies such as Salesforce, FlexCube, Tercero or Azure DevOps would be advantageous
Proficient in the use of MS Office applications (including MS Visio and MS Project)
Ability to operate autonomously
Good analytical and problem-solving ability
Ability to manage self and manage others through multiple conflicting priorities, adapting to changing business demands
Excellent interpersonal and influencing skills
Clear, concise communication (written and verbal)
Good presentation and facilitation skills
Attention to detail, quality, high standards and controls
Ability to escalate and report issues, risks or concerns in a timely manner

Qualifications:

ISTQB Certified Tester Foundation Level (CTFL)
Other IT or Project Management qualifications e.g., APM, Prince2, ITIL, Scrum, Agile are desirable

Competencies:

Team Working
Client Focus
Working Proactively
Problem Solving and Judgement
Planning and Reviewing

About Us

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind we offer one day a week working from home.

Benefits

Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
Pension via market leading provider
Private Healthcare cover
4x Life Assurance
Discretionary Bonus
Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

Apply Now

Refine Your Search

contact centre process analysts jobs in london, eng

Test Analyst

Service Desk Analyst

Business Analyst

Associate SOC Analyst

Economist (Evaluation)

Business Analyst

Business Analyst

Digital Analyst

Interim People Advisor (12-14m fixed term contract)

Graduate Technical Operations Analyst

Senior Business Analyst- i.AI

Senior User Researcher

Workday Finance Systems support Analyst

Business Analyst

ASPIRE GSC-Onsite IT Support Engineer

Strategic Customer Success Manager

Real-Time Analyst

Test Engineer

Senior Analyst, Pricing Centre, Audit and Assurance

CRM Analyst (Decisioning)

I want to receive the latest job alerts for contact centre process analysts in london, eng

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