Field services operator Work, Jobs in London, Eng (with Salaries)

Customer Support Associate - APAC
Synthesia —London
- Weekend availability
- Remote
- Communication skills
14d
Field Service Assistant
Bandai Namco Amusement Europe Ltd. —Watford
- Weekend availability
- Maintenance
- Business development
- Cash handling
- Annual leave
Quick apply
7d
Environmental Crime Officer - 33875
Environment Agency —Welwyn Garden City
- £34,320 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
- Flexible schedule
9d
Technical Support Specialist (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Pharmaceutical Operator
Alliance Healthcare —London
- Full-time
- Organisational skills
- Warehouse experience
- Computer skills
- Employee assistance programme
- Employee discount
Sales Development Representative
Xplor —London
- Full-time
- Remote
- English
Quick apply
Field Service Engineer
NoteMachine UK Ltd —West London
- From £40,726 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Associate, Asset Management - onsite London - living sector experience required (senior living, hospitality, student living, multi-family, etc)
HCN UK Management Services Ltd —London
- Analysis skills
- Bachelor's degree
- In-person
- Profit sharing
- Employee stock purchase plan
Field Services Operator
Last Mile Group —Slough
- £30,000 a year
- Annual leave
- Employee assistance programme
Bank Front of house
Birchgrove —London
- £14.80 an hour
- Part-time
- Serving
- Bar
- Front desk
Quick apply
Senior Analyst/Associate, Asset Management - onsite London - living sector experience required (senior living, hospitality, student living, etc)
HCN UK Management Services Ltd —London
- Analysis skills
- Bachelor's degree
- In-person
- Profit sharing
- Employee stock purchase plan
BRAND ACTIVATION & DEMONSTRATION EXECUTIVE
PizzaSi Distribution UK —Slough
- £36,000 - £40,000 a year
- 8 hour shift
- Hybrid work
- Bilingual
- Customer service
- Presentation skills
- Free parking
Quick apply
2h
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
3 x Field Service Engineers (HVAC) required
Condair Ltd —London
- 8 hour shift
- HVAC
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Employee discount
Quick apply
14d
People Operations Associate
Omnea —London
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Contracts
Shipping Operator - London
CLdN Cargo —London
- English
- Bachelor's degree
- Continuous improvement
NCSC Cyber Consultant
GCHQ —London
- £5,460 - £25,116 a year
- Presentation skills
- AI
- Communication skills
- Annual leave
Staff Product Manager - Mobile - 100% Remote - EMEA
Hostaway —London
- Full-time
- Remote
- Bachelor's degree
- Product management
- AI
- Annual leave
Quick apply
Analyst, Investments - onsite London
HCN UK Management Services Ltd —London
- Analysis skills
- Bachelor's degree
- In-person
- Profit sharing
- Employee stock purchase plan
Senior Project Manager - Location Based Entertainment (LBE)
WildBrain CPLG —London
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Quick apply

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Customer Support Associate - APAC

Synthesia
London

Apply Now

Job details

Full-time
14 days ago

Qualifications

Live chat
Zendesk
Customer interaction
HubSpot
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Location: Philippines (APAC region)

About the role

As a Customer Support Associate (CSA) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.

The role:

Respond to customer inquiries via email, chat, or social media in a timely and professional manner
Provide accurate information and support to customers to resolve their issues
Identify and escalate complex issues to Tier 2 support when necessary
Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues
Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction
Continuously improve your own product knowledge and remain up to date with our product, services and processes
Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

About you:

Based in the Philippines
High school diploma or equivalent; college or a degree in a related field is desirable but not essential
At least 1 year experience within a technical support environment
Excellent verbal and written communication skills
Customer-oriented mindset with a strong desire to exceed customer expectations
Ability to multitask and manage time effectively
Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)
Ability to work in a fast-paced and dynamic environment
Ability to work independently and as part of a team
Flexibility to work different shifts, bank holidays and weekends as and when required

Success will be measured on:

Key Performance Indicators (KPI’s) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity

Working Hours:
As we’re a global company with global customers, we need to ensure we’re available to support 24/7. We’re looking for someone who is happy doing shift work, Monday-Sunday, inclusive of bank holidays, any hours between 6am - 12am

Apply Now

Refine Your Search

field services operator jobs in london, eng

Customer Support Associate - APAC

Field Service Assistant

Environmental Crime Officer - 33875

Technical Support Specialist (Hybrid)

Pharmaceutical Operator

Sales Development Representative

Field Service Engineer

Associate, Asset Management - onsite London - living sector experience required (senior living, hospitality, student living, multi-family, etc)