Handler Work, Jobs in London, Eng (with Salaries)

Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
3d
Call Handler NHS - Patient Recall
Penrose Health —London
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
Quick apply
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,500 - £26,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
1d
Handler
FedEx EU —Slough
- £13.29 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
12d
Trainee Emergency Call Handler
London Ambulance Service NHS Trust —London
- £27,129 - £32,346 a year
- Full-time
- Travel
- Communication skills
- Annual leave
2d
Call Handler / Customer Support Representative (On-Site)
Work Work Ltd —London
- £2,200 - £2,300 a month
- Full-time
- Microsoft Word
- English
- In-person
Quick apply
2d
Claims Handler
Gallagher —London
- Microsoft Word
- Employee stock purchase plan
- Life insurance
Claims Handler
4th Dimension Innovation Ltd —Egham
- £24,500 - £26,000 a year
- Full-time
- Hybrid work
- Computer skills
Quick apply
11d
Depot Operative
Day Group Ltd —Redhill
- Full-time
- Microsoft Word
- Forklift
- Assembly
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Service Representative
Perfect Reception —Gravesend
- £12.71 an hour
- Part-time
- Bilingual
- Computer literacy
- English
Quick apply
Wharf Operative
FM Conway —Erith
- Full-time
- Maintenance
- Employee discount
Quick apply
Waste Operative
Anchor Group Services —London
- £14.80 an hour
- Weekend availability
- Customer service
- Employee assistance programme
Heathrow Essential Skills Workshop
HeathrowAcademy —Hounslow
Complaints Handler
The Riverside Group —London
- £39,154.91 a year
- Full-time
- CRM software
- Analysis skills
- Organisational skills
22h
Claims Handler
Miller Insurance Services —London
- Cash handling
- Annual leave
AIR IMPORT OPERATION
Ferrari Group —London
- Full-time
- Customer service
- English
- Quality control
Large Loss Handler
marshmallow —London
- Full-time
- Hybrid work
Duty Manager
ABM —Hounslow
- Full-time
- Customer service
- Training & development
- Annual leave
4d
IBA Account Handler (Insurer)
Ardonagh Europe —London
- Communication skills
Account Handler
PIB Group Services Ltd. —London
- Up to £40,000 a year
- Customer service
Quick apply
8d

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handler jobs near london, eng

Call Handler/ Administrator

CRGH -
London

Quick apply

Job details

Full-time
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Integration of care pathways
Inbound customer enquiry call handling
Clinical record keeping
Triage
Patient appointment coordination
Administrative support experience
Filing
Internal department liaison
Scanning
Complaint handling
Patient service
Administrative experience
Appointment booking and call handling
Task prioritisation
Client services
Data entry
Organisational skills
Customer interaction
Care Quality Commission standards
Outbound calling
Patient record updating
Managing patient records
Communication skills

Full job description

Job Description

Job Title: Call Handler/ Administrator
Report to: Operations Director
Hours of Work: 37.5 hours, Monday to Sunday (Shifts)
Desirable: Minimum 2 years working in healthcare

Principal Role & Skills:

The Customer Service Professional will be responsible for managing the day-to-day operations of a busy Call Centre, handling inbound and outbound patient calls with a focus on delivering excellent customer service. This role requires strong interpersonal, written, and verbal communication skills to ensure that patients receive the highest level of care and support. The individual must be able to manage a heavy workload, prioritize tasks effectively, and remain calm and professional in all situations.

Key Responsibilities:

Serve and protect patient healthcare by adhering to professional standards, clinic policies, and regulatory requirements (HFEA, CQC, ISO).
Provide detailed information to patients regarding the next steps in their care and understand relevant laws around the CMA (Consumer Marketing Authority).
Maintain patient confidentiality in accordance with the Data Protection Act 1998, ensuring secure handling of personal and identifiable information via all communication channels.
Promote and uphold high standards of patient care, following CRGH policies and protocols.
Handle inbound calls to the call centre in a polite, professional manner, ensuring calls are answered within 30 seconds and maintaining a 90% answer rate.
Respond quickly to patient inquiries via phone, ensuring timely follow-up and resolution of any queries.
Effectively triage and direct calls to the appropriate internal departments or individuals as needed, ensuring patient needs are met promptly.
Ensure timely follow-up on patient inquiries, tracking progress and understanding patient needs, including detailed information on CRGH consultants and their specialties.
Book consultations, create new patient records, and ensure all required documentation (e.g., consent forms, registration forms) is completed prior to appointments.
Monitor appointment calendars and check patient records to ensure all forms and registrations are completed before the patients first appointment.
Coordinate with internal teams to ensure all aspects of the patient pathway are followed, from the initial consultation through to treatment.
Manage a checklist of requirements for patient screenings, treatment plans, and cost information prior to the commencement of treatment.
Ensure that you are meeting KPI objectives and provide regular feedback to the team and manager on patient engagement and conversion targets.
Handle informal patient complaints, resolving them when possible or escalating when necessary to ensure a timely resolution.
Collaborate with colleagues and line manager to exchange best practices and support continuous improvement of services.
Provide comprehensive administrative support to Fertility Care Coordinators to ensure the efficient and accurate running of the patient journey.
Handle patient communications, including receiving telephone calls where appropriate, with a professional and empathetic approach.
Support the management of the patient portal.
Assist with processing Subject Access Requests (SARs) accurately and in line with data protection and confidentiality requirements.
Transfer and manage patient records accurately and securely, paying close attention to detail to ensure information integrity.
Maintain precise, up-to-date patient records across clinical and administrative systems.
Assist with general administrative tasks such as data entry, scanning, filing, and correspondence, ensuring a high level of accuracy.

Training/Competencies:

Ensure annual mandatory training (e.g., e-learning, manual handling) is completed and up to date.
Attend any additional training as required to enhance skills and competencies relevant to the role.

Person Specification

Essential:

Previous experience in an administrative role, ideally within healthcare or a patient-facing environment.

Ability to work effectively both independently and as part of a team.

What we Offer:

Access to continuous professional development and training opportunities.

A supportive, collaborative, and inclusive working environment.

Opportunity to make a meaningful impact on patients lives.

Pension Scheme provided by Royal London.
25 days annual leave plus public bank holidays.
Long Service: after a significant number of years working at the company, employees are entitled to additional days of annual leave.
Wellbeing benefits, shopping and leisure vouchers through Perkbox.
Buy or sell annual leave.
Private Medical Insurance.

Quick apply

Refine Your Search

handler jobs in london, eng

Call Handler/ Administrator

Call Handler NHS - Patient Recall

Customer Service Agent

Handler

Trainee Emergency Call Handler

Call Handler / Customer Support Representative (On-Site)

Claims Handler

Claims Handler

Depot Operative

Customer Service Representative

Wharf Operative

Waste Operative

Heathrow Essential Skills Workshop

Complaints Handler

Claims Handler

AIR IMPORT OPERATION

Large Loss Handler

Duty Manager

IBA Account Handler (Insurer)

Account Handler

I want to receive the latest job alerts for handler in london, eng

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