Help desk administrator Work, Jobs in London, Eng (with Salaries)

Operations Administrator
WeMaintain —London
- £28,000 - £32,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
Jira Administrator
Milestone Technologies, Inc. —London
- Hybrid work
- APIs
- IT
- Communication skills
- Work from home
TechHub Support Analyst
Ofcom —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
9d
Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Administrator - Desk Side Services
HCLTech —Basildon
- £24,420 - £34,000 a year
- Windows
- Organisational skills
- In-person
Quick apply
Residence Life Administrator - NYU London
New York University —London
- Weekend availability
- Computer literacy
- University
- Communication skills
8d
Guest Relations & Scheduling administrator
The Royal Marsden NHS Foundation Trust —Sutton
- £30,630 - £32,346 a year
- Full-time
- Organisational skills
- IT
- Communication skills
4d
Contract Support Administrator
JLL —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Live-In Residence Hall Administrator - First Year focus (1.0 FTE)
New York University —London
- Weekend availability
- Computer literacy
- University
- Computer skills
Contract Support Administrator
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
People Operations Administrator (Fixed Term Contract)
London Early Years Foundation LEYF —London
- £28,000 - £30,000 a year
- Full-time
- Human resources
- Employee discount
Quick apply
M365 Admin – IDAM
Arbuthnot Latham —London
- Microsoft Access
- DevOps
- SharePoint
Business Support Administrator (12 Month Fixed Term Contract)
Menzies LLP —Staines-upon-Thames
- Customer service
- Microsoft Office
- Administrative experience
Senior Administrator
First 4 Drains Ltd —Gravesend
- £27,000.00 - £34,662.88 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
9d
Executive Assistant, Parameta Solutions
TP ICAP —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
8d
ETF Capital Markets Associate
Janus Henderson —London
- Hybrid work
- Analysis skills
- Organisational skills
- IT

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Operations Administrator

WeMaintain -
London

Quick apply

Job details

£28,000 - £32,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Maintenance
Microsoft Office
Administrative experience
Organisational skills
Account management
Communication skills

Full job description

Our mission

We don’t only maintain lifts and escalators — we transform how they’re operated.At WeMaintain, we build tech that empowers the people who keep cities running, making building maintenance smarter, faster, and more human.

Learn more about who we are

Why join us?

You don’t have to choose between autonomy and stability.

Big companies offer structure but little ownership or recognition.
Small companies offer freedom but not always clear direction or long-term support.

At WeMaintain, you get both:

Autonomy backed by real support and modern tools
A culture of trust, transparency, and respect
Career growth and opportunities for internal mobility
A team that values grit, perseverance, and the drive to make a real impact

Our values come to life every day:

Care — Respect and support for clients and colleagues
Grit — Persistence and high standards to get things done right
Uniqueness — Encouragement to share ideas and challenge the status quo

Who Are We Looking For?

We are seeking a highly organised and customer-focused Customer Service Administrator to support the Customer Success Manager in delivering exceptional service to our clients within the lift and escalator industry.
The successful candidate will play a key role in supporting day-to-day operations, ensuring customer enquiries are handled efficiently, service records are maintained accurately, and communication between customers, engineers, and internal departments remains effective. This role is ideal for someone with strong administrative skills who enjoys working in a fast-paced environment and is committed to providing excellent customer service.

What Will Your Future Role Be?

Customer Service & Client Support

Act as a first point of contact for customer enquiries via telephone and email.
Provide timely updates to customers regarding service visits, repairs, quotations, and ongoing works.
Support the Customer Success Manager in maintaining strong customer relationships.
Escalate customer concerns and complaints appropriately whilst ensuring a positive customer experience.
Maintain professional communication with clients, contractors, and internal stakeholders.

Administrative Support

Provide administrative support to the Customer Success Manager and wider operational team.
Maintain accurate customer records, contracts, service reports, and documentation.
Process customer requests, quotations, purchase orders, and service-related paperwork.
Prepare reports, spreadsheets, and customer correspondence as required.
Ensure all documentation is filed and stored accurately within company systems.

Service Coordination

Assist with scheduling service visits, repairs, callouts, and maintenance activities.
Liaise with engineers regarding appointments, customer requirements, and attendance updates.
Monitor outstanding jobs and support the completion of works within agreed timescales.
Track and update service management systems to ensure accurate job progress reporting.
Support the coordination of emergency breakdown callouts.

Customer Success Support

Assist the Customer Success Manager with customer account management activities.
Support onboarding of new customers and contract mobilisation.
Monitor customer feedback and identify opportunities to improve service delivery.
Help prepare account review documentation and customer performance reports.
Support customer retention initiatives through proactive communication and follow-up.

General Duties

Maintain confidentiality of customer and company information.
Support continuous improvement initiatives and administrative processes.
Work collaboratively with operations, engineering, finance, and management teams.
Undertake additional administrative duties as reasonably required.

You Are the Right Person for Us If:

Essential

Previous experience within an administration or customer service role.
Excellent telephone manner and written communication skills.
Strong organisational skills and attention to detail.
Ability to prioritise workload and work under pressure.
Proficient in Microsoft Office, including Outlook, Word and Excel.
Strong interpersonal and problem-solving skills.

Desirable

Experience within the lift, facilities management, engineering, maintenance, or service industry.
Knowledge of service scheduling or job management systems.
Experience supporting account management or customer success functions.

Personal Attributes

Customer-focused and professional.
Proactive and solutions-oriented.
Strong team player with a positive attitude.
Reliable, organised, and able to manage multiple priorities.
Comfortable working in a fast-paced service environment.

️ How to Apply?

We carefully read every application. Tell us who you are, what draws you to this role, and what you'd like to build with us.

What we value most is drive, curiosity, and potential — not a perfect resume.

To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.

Our culture is built on trust and autonomy. We believe the best work happens when people can truly be themselves. Whatever your background, journey, or identity, we warmly encourage you to apply.

Recruitment Process:

Video call interview with Rachel, Service Desk Manager - 40 minutes
Face to face meeting with our Branch Manager - 60 minutes

Quick apply

Refine Your Search

help desk administrator jobs in london, eng

Operations Administrator

Vacancy Project & Helpdesk Administrator

Fresh Desk Administrator

IT Systems Administrator

IT Helpdesk Specialist, UK

Jira Administrator

TechHub Support Analyst

Help Desk Operations Manager

Administrator - Desk Side Services

Residence Life Administrator - NYU London

Guest Relations & Scheduling administrator

Contract Support Administrator

Live-In Residence Hall Administrator - First Year focus (1.0 FTE)

Contract Support Administrator

People Operations Administrator (Fixed Term Contract)

M365 Admin – IDAM

Business Support Administrator (12 Month Fixed Term Contract)

Senior Administrator

Executive Assistant, Parameta Solutions

ETF Capital Markets Associate

I want to receive the latest job alerts for help desk administrator in london, eng

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