Helpdesk associate Work, Jobs in London, Eng (with Salaries)

Customer Support Associate
Feebris Ltd —London
- Bachelor's degree
- Business
- Communication skills
- Annual leave
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Enhanced Due Diligence Associate
HSBC Global Services Limited —London
- Full-time
- Banking
3h
IT Assistant Officer for Azamara Cruises
Azamara —London
- Computer Science
- Customer service
- English
- Flexible schedule
Quick apply
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
Associate I - Warehouse Finance Fintech
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Time management
7d
Data Sales Associate
Euronext —London
- Full-time
- Remote
- English
- Travel
2d
Technical Architect (Microsoft 365/Azure)
Wanstor —London
- Full-time
- Hybrid work
- Azure
- Scripting
- IT
- Annual leave
Quick apply
Product Associate Director, Private Assets
HSBC Global Services Limited —London
- Full-time
- Sales
- Financial services
3d
Director / Sr VP - Warehouse Finance, Fintech
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Negotiation
8d
Facility Coordinator
Cushman & Wakefield —Staines-upon-Thames
- Communication skills
Quick apply

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helpdesk associate jobs near london, eng

Customer Support Associate

Feebris Ltd
London

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Job details

Permanent

Benefits

Annual leave

Qualifications

Bachelor's degree
Customer support
Business
Communication skills

Full job description

Feebris is on a mission to bring high-quality clinical monitoring to patients wherever they are. As a Customer Support Associate, you'll be at the heart of that — ensuring the healthcare teams who use our platform are set up for success, supported day-to-day, and getting genuine value from every interaction with Feebris.

This is a hands-on, varied role that spans client onboarding, training, helpdesk support, and device logistics. You'll work closely with NHS sites and care settings, build strong relationships with clinical users, and act as a key link between the frontline and our product and clinical teams. If you're someone who takes pride in making things run smoothly and wants to see the direct impact of your work on patient care, this role is for you.

requirements

QUALIFICATIONS

Bachelor's degree in Business, Healthcare, or a related field

EXPERIENCE

2-3 years of experience in customer support or a similar client-facing role

NICE TO HAVE

Experience working within or alongside NHS services or clinical settings
Background in healthcare technology, digital health, or health operations

KEY SKILLS

Strong client empathy and communication skills, with a patient and professional approach to healthcare users
Technically proficient, with the ability to quickly adopt new platforms and digital tools
Proactive problem-solver who can diagnose issues and drive them to resolution independently
Highly organised, with a structured approach to process management and documentation
Comfortable working with data - able to analyse usage and produce clear, accurate reports

responsibilities

Onboard new clinical teams from our customers onto the Feebris system - sharing collateral, organising and shipping hardware, configuring the platform, and delivering training.
Deliver engaging, role-appropriate training sessions for new and existing users, keeping materials up to date and communicating platform updates clearly to clients
Manage the help desk end-to-end: respond to client queries across email, phone, and chat promptly, triage and escalate issues correctly, and ensure all tickets are resolved within SLA
Oversee the full lifecycle of Feebris hardware - provisioning, shipping, tracking active devices, coordinating returns and replacements, and maintaining accurate inventory records
Monitor platform usage across live NHS sites, flag engagement risks early, and work with the team to address them proactively, Escalate product feedback and complaints internally, ensuring the right teams have the context they need to act
Produce and distribute internal and client-facing performance and usage reports accurately and on schedule
Assist senior team members with administrative and operational tasks

benefits

Impactful work, transforming healthcare for billions of people worldwide
A mission-driven team, small but mighty and committed to making a difference
Real responsibility, having a direct, meaningful impact on a high growth business
Coaching and personal development (bi-annual performance reviews, 1:1s with senior team members)
Central London Office
Flexible working arrangements
Share Options
Unlimited time off
Sponsored quarterly team and company socials

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ABOUT THE ROLE

requirements

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WHAT YOU'LL DO

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Refine Your Search

helpdesk associate jobs in london, eng

Customer Support Associate

Technical Support Associate - London

Enhanced Due Diligence Associate

IT Assistant Officer for Azamara Cruises

Associate Technical Support Engineer

Associate I - Warehouse Finance Fintech

Data Sales Associate

Technical Architect (Microsoft 365/Azure)

Product Associate Director, Private Assets

Director / Sr VP - Warehouse Finance, Fintech

Facility Coordinator

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