Helpdesk engineer Work, Jobs in London, Eng (with Salaries)

Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- English
- Master's degree
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £39,000 a year
- Temporary
- No experience needed
- English
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
IT Service Desk Engineer
DJH —London
- Hybrid work
- Travel
- SharePoint
- Communication skills
Quick apply
12d
Helpdesk Assistant
Flowright Construction Ltd —Welwyn Garden City
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
4d
IT Service Desk Engineer
McBrides Accountants LLP —Bexley
- Hybrid work
- Travel
- SharePoint
- Communication skills
12d
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Travel
- Computer networking
Quick apply
12d
System Administrator 2- UK
M.C. Dean, Inc —London
- Weekend availability
- Bachelor's degree
- AI
- Leadership
3d
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Communication skills
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
4d
Help desk Coordinator
CBRE —London
- Full-time
- Analysis skills
- Maths
- Typing
5d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Google Suite
Infrastructure Engineer
Westminster School —London
- £40,000 - £45,000 a year
- Full-time
- School
Quick apply
2d
IT Field Engineer
Brayley —Enfield
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
Contract Support & Helpdesk
CBRE —London
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
3rd line Support Engineer
Wanstor —London
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Computer networking
- Annual leave
Quick apply
4d
First Line IT Support Engineer
GT Stewart Limited —St Albans
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Sick pay
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
13d
Data Centre Engineer - Watford
ONNEC Group —Watford
- £30,000 - £42,000 a year
- Full-time
- Maintenance
Quick apply
3d
IT Engineer
Warner Bros. Discovery —London
- Hybrid work
- Microsoft Office
- In-person
2d

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Helpdesk Engineer

KDDI Europe -
London

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year

Benefits

Health & wellbeing programme
Private dental insurance
Free flu jabs
Company pension
Free or subsidised travel
Private medical insurance
Life insurance

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Sales support
Power BI
Report writing
Report generation
Software deployment
Ticket management
English
Microsoft Office Suite
Japanese
Master's degree
Computer hardware
Ticket management systems
Computer networking
Technical writing
Customer interaction
Communication skills
Time management
Mobile devices

Full job description

Job Summary
Deliver technical support and coordination tasks to meet or exceed customer requirements, including project and maintenance work assigned by Line Managers. Ensure all tasks are completed professionally and promptly to maintain a high level of customer satisfaction.

Duties

- Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, onsite visits, and chat tools.

- Manage cases using IT support ticket systems and ensure timely resolution.

- Liaise with vendors until case closure.

- Perform IT administration and implementation in Windows Server environments and MS365 portal.

- Configure IT elements for day-to-day service delivery.

- Prepare and kit PCs, mobile devices, and peripherals.

- Install software on PCs and mobile devices.

- Conduct proof-of-concept and acceptance testing.

- Develop and support workflow automation and applications using Microsoft Power Platform (Power Apps, Power Automate, Power BI).

- Assist with pre-sales and post-sales activities related to helpdesk proposals.

- Plan and design enterprise IT environments.

- Manage project and service delivery schedules.

- Attend customer meetings and maintain strong relationships.

- Ensure secure operations and maintain a tidy environment.

- Document implementation and modifications.

- Prepare detailed reports for customers and management as required.

- Provide temporary or long-term onsite support when necessary.

- Occasional international travel and early shift coverage or out-of-hours support may be required.

- Perform ad hoc tasks assigned by the line manager.

Experience

- Proven customer service experience.

- Familiarity with PC hardware and mobile devices

- Strong knowledge of Microsoft Active Directory and MS365 administration.

- Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL-400 certification preferred.

- Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software.

- Certifications in PC, server, network, and ITIL are advantageous.

- Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).

- Business-level written and verbal communication skills in English and Japanese.

- Strong documentation skills (meeting minutes, work procedures, reports).

- Excellent time management, reliability, and customer-focused mindset.

We’re excited to hear from talented individuals who are passionate about telecommunications and innovation. If you’re ready to take the next step in your career, please submit your application at [email protected] (reference 26/17 and 26/18).

We are an equal opportunity employer and welcome applicants from all backgrounds. Applications will be reviewed on a rolling basis, so early submission is encouraged.

Job Types: Full-time, Permanent

Pay: Up to £32,000.00 per year

Benefits:

Company pension
Free flu jabs
Free or subsidised travel
Health & wellbeing programme
Life insurance
Private dental insurance
Private medical insurance

Language:

Japanese (preferred)

Location:

London E1W (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in london, eng

Helpdesk Engineer

Onsite Helpdesk Engineer

IT Service Desk Engineer

Helpdesk Assistant

IT Service Desk Engineer

IT Support Engineer (1st / 2nd Line)

System Administrator 2- UK

Tier 1 Customer Support Engineer

Helpdesk Co-Ordinator

Help desk Coordinator

IT Support Technician

Infrastructure Engineer

IT Field Engineer

Contract Support & Helpdesk

3rd line Support Engineer

First Line IT Support Engineer

Infrastructure Support Engineer

1st Line Helpdesk Engineer - Basildon

Data Centre Engineer - Watford

IT Engineer

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