Lead systems engineer Work, Jobs in London, Eng (with Salaries)

Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
9d
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
9d
Chief Engineer
Queen's Park Studios —London
- £88,000 a year
- Full-time
- Management
- Schematics
- Maintenance
Quick apply
2d
Solutions Engineer
Ruleguard —London
- £100,000 - £120,000 a year
- Full-time
- AI
- Communication skills
Quick apply
Systems Optimisation Engineer
M Group —London
- Computer networking
- Annual leave
- Employee assistance programme
Senior Systems Engineer
CoMind —London
- £65,033 - £97,549 a year
- Full-time
- IT
- In-person
- Communication skills
- Employee discount
BMS Systems Engineer
CBRE —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Lead Analytics Engineer
GetGround —London
- Full-time
- Hybrid work
- SQL
- Mentoring
- Python
Lead IAM Engineer
Morningstar —London
- £59,400.00 - £82,866.66 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
Lead Engineer
Digital Realty —Chessington
- Full-time
- Electrical experience
- Mechanical knowledge
Lead Technical Process Engineer (RFI & FCR)
ASSYSTEM —London
- Full-time
- Hybrid work
- No degree
- Annual leave
- Flexible schedule
Quick apply
7d
Lead Python Engineer
CGI —Leatherhead
- Full-time
- DevOps
- AWS
- Mentoring
Quick apply
Requirements Engineer
SCS Railways —London
- Communication skills
Lead Electrical Engineer
Vertex Services —Westminster
- £55,000 a year
- Full-time
- Management
- Maintenance
- Supervising experience
- Annual leave
Quick apply
Lead Engineer
Disguise Technologies Ltd —London
- Hybrid work
- AWS
- Project management
- JavaScript
- Annual leave
- Employee assistance programme
Quick apply
Systems Engineer - RAN
Viasat, Inc. —London
- Full-time
- Engineering
- Data analysis skills
- System design
Systems Engineer
Universal Music Group —London
- Full-time
- Azure
- English
- Windows
- Annual leave
- Employee discount
5d
Lead LLC Development Engineer (PLC Development Lead - Baggage Handling Systems)
Wise Technical Ltd —Sipson
- System design
- Programmable logic controllers
- No degree
Quick apply
6d
Lead QA Engineer
TPXImpact —London
- SQL
- Scripting
- APIs
- Employee assistance programme
Lead Control, Command, Signalling and Communications Engineer
rssb —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave

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Systems Engineer

Abacode -
London

Apply Now

Job details

Full-time
9 days ago

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

London, United Kingdom

Full Time

UK - Information Technology

Mid Level

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.

Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.

Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.

Basic networking knowledge, including TCP/IP, DNS, and DHCP.

Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.

Excellent written and verbal communication, documentation, and time-management skills.

Ability to work independently and collaboratively in a team environment.

Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4).

Apply Now

Refine Your Search

lead systems engineer jobs in london, eng

Systems Engineer

Systems Engineer

Chief Engineer

Solutions Engineer

Systems Optimisation Engineer

Senior Systems Engineer

BMS Systems Engineer

Lead Analytics Engineer

Lead IAM Engineer

Lead Engineer

Lead Technical Process Engineer (RFI & FCR)

Lead Python Engineer

Requirements Engineer

Lead Electrical Engineer

Lead Engineer

Systems Engineer - RAN

Systems Engineer

Lead LLC Development Engineer (PLC Development Lead - Baggage Handling Systems)

Lead QA Engineer

Lead Control, Command, Signalling and Communications Engineer

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