Outpatient appointment coordinator Work, Jobs in London, Eng (with Salaries)

Global Operations Coordinator
Crisis24 —London
- Full-time
- Communication skills
Quick apply
Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)
Medical Imaging Partnership —Weybridge
- Computer skills
- Communication skills
6d
Patient Pathway Coordinator
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £33,262 - £36,027 a year
- Full-time
- Databases
- Administrative experience
- Continuous improvement
1d
Patient Services Coordinator - Weybridge
Medical Imaging Partnership —Weybridge
- Full-time
- Computer skills
- Communication skills
6d

More jobs to discover

Find similar jobs that you might be interested in.

Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)
Medical Imaging Partnership —Weybridge
Previous experience of dealing with telephone customers, desirable. Within the team, the role includes scheduling functions, general administrative support and…
6d

I want to receive the latest job alerts for outpatient appointment coordinator in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

outpatient appointment coordinator jobs near london, eng

Operations Coordinator jobs in London

Operations Coordinator jobs in Great Yarmouth

Operations Coordinator jobs in Coventry

Content Operations jobs in London

Operations Coordinator jobs in Solihull

Operations Coordinator jobs in Cambridge

Social Media Coordinator jobs in London

Activity Coordinator jobs in Leeds

Patient Coordinator jobs in Stratford Upon Avon

Patient Coordinator jobs in Romsey

Patient Coordinator jobs in Watford

Global Operations Coordinator

Crisis24 -
London

Quick apply

Job details

Full-time

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Stakeholder liaison
Case record updates
Information security
Customer interaction
GOC
Outbound calling
Communication skills

Full job description

Who We Are Looking For

Crisis24 is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm and has recently expanded its operations, with Medical Assistance added to its Integrated Risk Management portfolio of services. With a combined expertise covering 55 years, we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader.

Crisis24 provides 24/7 medical and security assistance to business and leisure travellers, as well as expatriates worldwide, supporting our clients in managing the risks to their global travelling populations and domestic workforces
As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment, handling all inbound contact from our customers, clients and stakeholders, including calls and emails. You are the first point of contact and “face” of Crisis24, responsible for professionally and efficiently assisting those who contact us
To be successful in this critical frontline role, you must be able to work professionally under pressure, enjoy engaging with callers and be empathetic, be able to multitask, adhere to policies, procedures and protocols and work systematically and effectively
The Global Operations Coordinator supports operational excellence and efficiencies by capturing, managing and closing new cases and calls, enabling the Medical Operations Specialists and Security Operations Specialists to focus on ongoing case management

What You Will Work On

Managing all contacts into the Crisis24 Global Operations Centre professionally and in line with company protocols and procedures. Key responsibilities include (but are not limited to): Inbound and outbound call handling and triage, email handling, case management, customer, client, and stakeholder liaison
As the initial “face” of Crisis24, you are an ambassador for professional customer service delivery and operational excellence
Adhering to telephony, email and case handling Service Level Agreements
Opening all new cases in the Crisis24 case management system, ensuring the calls are handled appropriately, adhering to client SOPs (Standard Operating Processes) and first call protocols and ensuring the integrity of data captured
Seamlessly triaging calls and interfacing with other teams, including Medical Operations Specialists, Security Operations Specialists, Claims, and internal and external stakeholders
Opening and managing queries, Pre-Trip and Travel Assistance, Medical Advice and Referral and Outpatient cases as far forward to closure, escalating to Medical and Security Specialist teams in line with Global Operations Coordinator (GOC) Standard Operating Procedures (SOPs) for ongoing management
Monitoring and managing the 24/7 email inbox
Managing claims and billing queries (calls and emails)
Updating dedicated client SOPs and returning to the client/account manager
Prepares case management reports for clients to document actions undertaken
Prepares monthly reports for clients to be sent by the 10th business day of each month
Supporting efficiencies by closing all suitable Global Operations Coordinator cases on the day
Supporting case management and closure on the Medical Specialist team’s agenda
Be responsive and empathetic to the needs of clients, customers and colleagues
Takes a proactive approach to information security and reports any information security incidents or potential information security threats to the Information Security Officer

Who You Will Work With

You will work as part of a team in a fast-paced environment, handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travellers and expatriates, often in difficult and sensitive circumstances. The calls and requests for assistance may vary from responding to internal panic and cyber alarms, business continuity escalations, safety-related incidents, data-related incidents, to pre-trip medical and travel advice, booking a GP appointment, claims advice and billing queries through to a request for evacuation or repatriation.

What You Will Bring

Professional communication skills- verbal, written and interpersonal
Enjoys engaging with people, taking inbound calls, making outbound calls, and is empathetic
Ability to work well under pressure in a fast-paced environment and multitask
Effective time management and the ability to prioritise workload
Solid understanding of the Crisis24 suite of service offerings and how we deliver them, or the ability to acquire understanding
Previous experience working in Medical and Security Assistance, Insurance, contact centre or customer service
Fluency in another European/ Asian language is an asset, but not essential

Quick apply

Refine Your Search

outpatient appointment coordinator jobs in london, eng

Global Operations Coordinator

Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)

Patient Pathway Coordinator

Patient Services Coordinator - Weybridge

More jobs to discover

I want to receive the latest job alerts for outpatient appointment coordinator in london, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected