Permanent
Location: Kings Cross, London
Hours: Full time, varied shift pattern and you will need to be flexible.
Pay: £21.50 ph
We are looking for a highly skilled, proactive, and adaptable Emergency Response Officer to join our London-based team. This is a unique and dynamic role requiring the successful candidate to provide emergency response, first aid, safety, and security support across multiple sites within the London portfolio.
As a mobile first responder, you will travel between sites using an electric bike, ensuring a rapid and effective response to medical emergencies, security incidents, and other operational needs. The ideal candidate will have strong emergency response experience, exceptional communication skills, and the ability to remain calm and effective under pressure. Experience in Mental Health First Aid and emergency services environments will be highly advantageous.
This is an exciting opportunity for someone who is passionate about safety, customer service, and making a real difference every day.
About the Role:
- Act as the first responder to medical emergencies, providing immediate First Aid and support until further assistance arrives.
- Respond to security, safety, and welfare incidents across multiple London sites.
- Travel regularly between sites using an electric bike, maintaining high levels of operational flexibility and visibility.
- Coordinate and implement emergency response plans, ensuring incidents are managed safely and effectively.
- Liaise with emergency services, site management teams, and key stakeholders during incidents.
- Provide support to individuals experiencing mental health challenges, utilising Mental Health First Aid skills where appropriate.
- Maintain accurate incident reports, records, and documentation in line with company and client procedures.
- Support ongoing improvements in emergency preparedness, training, and compliance with safety and security standards, including Martyn's Law principles.
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What we are looking for:
The successful candidate will be professional, reliable, resilient, and customer-focused, with a genuine passion for helping others. You will possess excellent organisational skills, strong situational awareness, and the ability to adapt quickly to changing priorities while delivering an outstanding service at all times.
Essential Criteria
- Level 3 First Aid at Work qualification (or higher).
- Previous experience in emergency response, emergency services, paramedic, security, or first aid-focused roles.
- Strong understanding of incident management and emergency response procedures.
- Excellent communication skills with the ability to engage confidently with a wide range of stakeholders.
- Proven ability to remain calm, resilient, and effective in high-pressure situations.
- Demonstrable customer service experience with a professional and approachable manner.
- Experience managing conflict, de-escalating challenging situations, and making sound decisions under pressure.
Full willingness and ability to travel between London sites on an electric bike (cycling training will be provided).
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Desirable Criteria
- Mental Health First Aid qualification and practical experience supporting wellbeing initiatives.
- Leadership or supervisory experience within a security, emergency response, or operational environment.
- Knowledge of Martyn's Law, GSB (Gold, Silver, Bronze) command structures, or related emergency planning frameworks.
- Experience working within large corporate, retail, or multi-site environments.
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
