Participant services manager Work, Jobs in London, Eng (with Salaries)

Index Client Services Manager
NASDAQ —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Delivery Manager - Public Services
PA Consulting —London
- Full-time
- Hybrid work
- Project management
- Agile
- Communication skills
- Annual leave
Quick apply
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Global L&D Operations Senior Manager
Boston Consulting Group —London
- Full-time
- Microsoft Excel
- Data analysis skills
- SharePoint
Project Delivery Manager - Commercial Product Management
S&P Global —London
- £108,400 - £140,000 a year
- Hybrid work
- Project management
- Product management
- Agile
- Annual leave
- Employee discount
Global L&D Sr. Manager (12-Month FTC)
Boston Consulting Group —London
- Full-time
- Microsoft Excel
- Data analysis skills
- Project management
Senior Skills Account Manager
Get Set UK 1 —London
- £35,000 - £45,000 a year
- Sales
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply
CRM Manager
Walkers Global —London
- CRM software
- Microsoft Excel
- Microsoft Outlook
Finance Systems Analyst
London Business School —London
- Customer service
- Analysis skills
- Project management
- Annual leave
- Gym membership
Quick apply
Project Manager
LSEG (London Stock Exchange Group) —London
- Full-time
- Analysis skills
- Project management
- Communication skills
11d
Transformation Manager - BCG Vantage
Boston Consulting Group —London
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Customer Experience Manager
haku —London
- Remote
- Master's degree
- Bachelor's degree
- Accounting
- Annual leave
- Life insurance
Quick apply
14d
Operational Resilience Manager
Haleon —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SharePoint
10d
Marketing Manager
Fiera Capital —London
- Full-time
- Hybrid work
- Salesforce
- English
- Organisational skills
Training Manager
Ecolab Inc. —London
- £59,500 - £89,200 a year
- Sales
- Travel
- Leadership
User Researcher
Cabinet Office —London
- £43,760 - £57,204 a year
- Part-time
- Presentation skills
- Travel
- Agile
- Annual leave
4d
Compliance Manager and MLRO
Chang Hwa Commercial Bank —London
- £5,000 - £8,000 a month
- Full-time
- English
- Accounting
- In-person
- Work from home
Quick apply
11d
Digital Marketing Manager
サイネオス・ヘルス —London
- £135,000 - £185,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Mentoring
Expert Network Project Manager
M3EU —London
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Derivatives Product Manager
Euronext —London
- Full-time
- Project management
- Product management
- Organisational skills

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Index Client Services Manager

NASDAQ -
London

Apply Now

Job details

Full-time

Benefits

Employee stock purchase plan
Employee mentoring programme
Annual leave
Company pension
Gym membership
Paid volunteer time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Power BI
Economics
Microsoft Excel
Upselling
Data analysis skills
Microsoft Office
Tableau
Bachelor's degree
Confluence
SharePoint
Financial services
Data visualisation
Business
Account management
Leadership
Communication skills

Full job description

The Role

Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq-100, thematic exposures, quantitative strategies, ESG, and nascent markets.

Our Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. We are dedicated to delivering exceptional service and strive to continually develop and improve the client experience, setting our products and services apart in the market.

The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the EMEA region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, recruit and retain employees while rewarding and cultivating a culture of high performance. Through the day-to-day leadership and development of the regional Client Services team, the Index Client Services Manager will implement organization strategies, effectively direct and manage resources, and partner across the organization to achieve success.

What You Will Do, amongst other things

Manage, coach and mentor a team of Index Client Services Analysts
Develop and implement customer success strategies, processes, and best practices to enhance customer experience
Collaborate with cross-functional teams (including Sales, Operations, Product, etc) to ensure seamless customer onboarding, ongoing support, and incident management
Monitor and analyze customer health metrics to identify areas for improvement and proactively address potential issues
Identify opportunities for upselling and cross-selling by understanding customer needs and pain points

Manages resources and priorities to meet operational needs and take accountability for performance
Support design, development, testing, and deployment of new functionality, as needed

What We Expect

Bachelor’s degree, preferably in Business, Economics, Finance, or related field
An understanding of financial products, Indexes and ETFs
At least 5 years of experience working in the financial services industry
Experience in a customer success or account management leadership role
Ability to lead and motivate teams, fostering a collaborative and customer-centric culture
Excellent communication and interpersonal skills, with the ability to build relationships at all levels

What Would Be Helpful

Experience leading a Client Services team
Knowledge and understanding of equity indices and financial data
High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
Proficiency with Jira, Sharepoint, Confluence, Jira, or related tools

Knowledge of and experience deploying customer success best practices, methodologies, and tools
Strong problem-solving, analytical, and decision-making skills
Proficiency in data analysis and reporting, with the ability to derive insights from customer data
Proficiency with data visualization tools (PowerBI, Tableau, etc)

What We Offer

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

Competitive base salary
Annual bonus
Annual equity grant
Employee Stock Purchase Plan offering discounted company shares
Pension matching
28 paid vacation days
6 additional days off per year
Work from (almost) anywhere – up to 20 days/year
Paid time off to volunteer
Health insurance
Dental insurance
Gym allowance
24/7 mental health support for you and your family
Global mentoring program
Unlimited access to e-learning platforms
Hybrid work setup
Modern and comfortable work environment with fresh fruit, snacks, and weekly Fika

Learn more on our Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Apply Now

Refine Your Search

participant services manager jobs in london, eng

Index Client Services Manager

Delivery Manager - Public Services

Customer Success Manager

Global L&D Operations Senior Manager

Project Delivery Manager - Commercial Product Management

Global L&D Sr. Manager (12-Month FTC)

Senior Skills Account Manager

CRM Manager

Finance Systems Analyst

Project Manager

Transformation Manager - BCG Vantage

Customer Experience Manager

Operational Resilience Manager

Marketing Manager

Training Manager

User Researcher

Compliance Manager and MLRO

Digital Marketing Manager

Expert Network Project Manager

Derivatives Product Manager

I want to receive the latest job alerts for participant services manager in london, eng

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