Remote it support Work, Jobs in London, Eng (with Salaries)

Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Cloud Support Engineer
Canonical —London
- Remote
- English
- Bachelor's degree
- Linux
- Employee assistance programme
Quick apply
IT Support Specialist — EMEA
Duetto Research —London
- Remote
- Azure
- Customer service
- Windows
Quick apply
Facilitator (APAC) - Data & Digital (Remote)
Decoded Limited —London
- Full-time
- Remote
- Public speaking
- Bachelor's degree
- Machine learning
Quick apply
Data Support Engineer L2
Hexegic —London
- £50,000 - £60,000 a year
- Remote
- English
- Java
- SQL
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Digital System Administrator
Certitude —Balham
- £30,000 a year
- Full-time
- Remote
- Annual leave
- Gym membership
1d
Support Specialist in the UK
TicketCo —London
- Remote
- Communication skills
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
Technical Support Engineer - EMEA
LaunchDarkly —London
- Remote
- Java
Quick apply
Azure AI Trainer
Ekascloud —London
- £70,000 - £100,000 a month
- Part-time
- Remote
- Azure
- Computer Science
- Bachelor's degree
- Flexible schedule
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Technical Support Engineer
Nozomi Networks —London
- Remote
- Engineering
- English
- Presentation skills
Quick apply
Associate Linux Support Engineer
Canonical —London
- Remote
- English
- C++
- Bachelor's degree
- Employee assistance programme
Quick apply
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
8d
IT Operations Specialist
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Remote
- SharePoint
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Automation with AI Coach (Level 4 Apprenticeship)
Corndel —London
- Remote
- Travel
- AI

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Support Analyst

Palantir -
London

Quick apply

Job details

Permanent

Qualifications

Maths

Full job description

Company Description

Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore.

Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.

Job Description

Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved. The main responsibilities of a Support Analyst include the following:

Main Responsibilities

First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
Foster client relationships that arise from support interactions.
Improve products and processes by identifying reoccurring problems that are reported.
Contribute articles to the technical knowledge base.
Ability to work irregular hours on occasion such as weekends.

Qualifications

Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
Ability to communicate effectively with both non-technical users and highly technical users.
Ability to prioritise and balance multiple tasks.
Willingness to research and figure out complex software systems.
Desire to make things more efficient.

Additional Information

We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful and rapidly expanding global organisation.

Quick apply

Refine Your Search

remote it support jobs in london, eng

Support Analyst

Cloud Support Engineer

IT Support Specialist — EMEA

Facilitator (APAC) - Data & Digital (Remote)

Data Support Engineer L2

Product Support Specialist - EMEA

Digital System Administrator

Support Specialist in the UK

Technical Support Engineer

Product Support Specialist

Technical Support Engineer - EMEA

Azure AI Trainer

Technical Support Engineer

Coach - Working Smarter with AI

Technical Support Engineer

Associate Linux Support Engineer

Application Support Specialist

Staff Technical Support Engineer

IT Operations Specialist

Automation with AI Coach (Level 4 Apprenticeship)

I want to receive the latest job alerts for remote it support in london, eng

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