Security engineering service manager Work, Jobs in London, Eng (with Salaries)

Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
Project Manager (DV Security Clearance)
CGI —London
- Full-time
- DevOps
- Project management
- Organisational skills
Quick apply
Service Deliver Manager (SC Cleared)
CGI —Leatherhead
- Full-time
- Hybrid work
- Travel
- Organisational skills
- IT
Quick apply
HSE Advisor – (12-month fixed term contract)
Lutron Electronics Co., Inc —London
- Temporary
- Spanish
- Engineering
- English
Engineering Manager
Prima —London
- Hybrid work
- AWS
- Leadership
- Communication skills
- Work from home
Quick apply
Senior Engineering Manager, Global Bank
SumUp —London
- Annual leave
- Life insurance
Quick apply
Manager Physical Security, EMEA
Vantage Data Centers UK Management Company Ltd —London
- Bachelor's degree
- No degree
- Leadership
- Annual leave
Quick apply
Engineering Manager
equator —London
- £70,000 - £85,000 a year
- Azure
- Management
- DevOps
- Employee assistance programme
- Gym membership
Engineering Manager, Account Security
Depop —London
- Full-time
- Hybrid work
- IT
- Annual leave
- Work from home
7d
Platform Operations Manager (DevOps & Site Reliability Engineering)
CareADHD —Canary Wharf
- £70,000 - £75,000 a year
- Hybrid work
- DevOps
- AWS
- APIs
- Annual leave
Quick apply
Engineering manager
SECCL —London
- £95,000 - £110,000 a year
- Full-time
- Hybrid work
- AWS
- JavaScript
- Financial services
- Employee discount
Manager, Security Governance Risk & Compliance
Commerce —London
- £112,870 - £169,306 a year
- Full-time
- IT
7d
Network Manager
Kew Gardens —Kew Gardens
- £46,556 - £53,882 a year
- Full-time
- Computer networking
- Contracts
- Annual leave
- Employee assistance programme
Manager, Security Governance Risk & Compliance
BigCommerce —London
- £112,870 - £169,306 a year
- Full-time
- IT
7d
General Manager
ABM UK —London
- £82,000 - £90,000 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
Quick apply
7d
Mechanical Engineering Manager
OLIX —London
- From £163,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Workplace Technical Manager
Land Securities —London
- Full-time
- Computer literacy
- Engineering
- IT
- Annual leave
- Employee assistance programme
2d
Senior Project Manager
NPL —Teddington
- Project management
- No degree
- Communication skills
Senior Manager - Technology
Zone Kon —East London
- £34,886.76 - £96,720.30 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
Quick apply
Product Manager, EMEA Security Service
Johnson Controls —Sunbury
- Full-time
- Engineering
- English
- Project management

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Service Reporting Manager

Bell Integration -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Power BI
Computer Science
Data analysis skills
Tableau
SQL
Presentation skills
Bachelor's degree
ITIL
ServiceNow
IT
Communication skills
Python

Full job description

Overview:

The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation.

Responsibilities:

Data Analytics

Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement
Define and implement best practices for data collection, storage and analysis.
Develop predictive models and insights to support proactive problem management.
Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences.

Stakeholder Collaboration

Partner with service desk leadership, IT operations, and business stakeholders to define data requirements and priorities.
Act as the primary liaison for analytics initiatives, ensuring alignment with organisational objectives and ISO standards.
Facilitate workshops and engagement sessions to promote data literacy and evidence-based decision-making.

KPI Management

Define, track, and report on KPIs for Service Desk operations, including SLA compliance, resolution times, and customer satisfaction.
Establish a robust reporting framework to monitor performance and drive continual service improvement.
Provide insights that inform resource planning, rota optimisation, and operational efficiency.

Data Engineering

Build and maintain scalable data pipelines and reporting infrastructure to support current and future analytics needs.
Ensure data integrity, security, and compliance with governance standards.
Evaluate and recommend tools and technologies to enable automation and advanced analytics capabilities.

Culture & Leadership

Champion a data-driven culture across the Service Desk and IT teams, promoting transparency, collaboration and continuous improvement.
Actively demonstrate company values – Honesty & Integrity, Open & Straightforward, One Version of Events, Agile & Responsive, Friendly & Inclusive in all interactions and decision making.
Lay the foundations for future growth of the Data & Analytics function, including documentation, process design and mentoring future hires.

Qualifications:

Ability to translate sometimes complex data into clear, actionable insights.
Skilled at presenting findings in a compelling way that drives decision making.
Strong interpersonal skills to build trust and collaborate effectively across teams.
Analytical mindset with the ability to propose practical solutions.
Comfortable working with ambiguity and creating clarity from complexity.
Ensure accuracy and integrity with data analysis and reporting.
Encorages knowledge sharing and cross-functional engagement.

Required Skills & Qualifications

Bachelor's degree in data Analytics, Computer Science, IT or related field.
Proven experience in data analytics and reporting within IT Service Management environments.
Technical skills, advanced experience in SQL, PowerBI, Tableau, Excel, Python, ServiceNow reporting etc).
Knowledge of ITIL principles and ISO service management standards.
Excellent stakeholder management and communication skills.

What we care about:

At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.

We value diversity!

We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.

Why join Bell:

Why join bell:

We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses
Competitive Salary
Flexible remote working
A generous company pension
25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days!
Healthcare and dental insurance
Life assurance
Cycle to work scheme
A diverse and inclusive work culture
Modern vibrant workplaces
Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre

Apply Now

Refine Your Search

security engineering service manager jobs in london, eng

Service Reporting Manager

Project Manager (DV Security Clearance)

Service Deliver Manager (SC Cleared)

HSE Advisor – (12-month fixed term contract)

Engineering Manager

Senior Engineering Manager, Global Bank

Manager Physical Security, EMEA

Engineering Manager

Engineering Manager, Account Security

Platform Operations Manager (DevOps & Site Reliability Engineering)

Engineering manager

Manager, Security Governance Risk & Compliance

Network Manager

Manager, Security Governance Risk & Compliance

General Manager

Mechanical Engineering Manager

Workplace Technical Manager

Senior Project Manager

Senior Manager - Technology

Product Manager, EMEA Security Service

I want to receive the latest job alerts for security engineering service manager in london, eng

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