Senior assistance coordinator Work, Jobs in London, Eng (with Salaries)

Senior Assistance Coordinator
Healix International —Esher
- Full-time
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Tech Office Coordinator
Rapport —London
- £37,489 a year
- Overtime
- Travel
- Communication skills
- Employee assistance programme
Project Coordinator
International Rescue Committee —London
- £75,000 - £90,000 a year
- Remote
- GP surgery experience
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
4d
Coordinator
Apollo —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Tenancy Progression Coordinator
Campions —London
- £31,000 - £34,000 a year
- Full-time
- Remote
- Communication skills
- Time management
- Employee assistance programme
Quick apply
2d
Senior Event Coordinator
Jack Morton Worldwide —Leatherhead
- Hospitality
- Bar
- Hotel
Quick apply
Senior Office Coordinator - Battersea Park
Campions —London
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Employee assistance programme
Quick apply
12d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- IT
Communities Programme Operations Coordinator
Bloomsbury Football Foundation —London
- £27,000 - £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Gym membership
Quick apply
Executive Assistant to Director
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Executive Engagement Coordinator
Aveva —London
- Full-time
- Hybrid work
- Sales
- Salesforce
- Project management
- Annual leave
13d
Commercial Operations Coordinator (NHS Tenders)
Harrison.ai —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Administrative experience
- Work from home
- Flexible schedule
Customer Assistance Coordinator - Home Assistance 6 month FTC
Allianz —Croydon
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
6d
Quality Coordinator
LEAP Legal Software —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
SEND Senior Delivery Coordinator
YMCA East Surrey —Leatherhead
- £30,873 - £35,306 a year
- Weekend availability
- Annual leave
- Employee assistance programme
GSR Recruiting Coordinator
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Human resources
4d
Senior Mobility Specialist - UK
Remote —London
- £54,900 - £61,750 a year
- Remote
- English
- Relocation assistance
- Annual leave
4d
Meeting & Host Coordinator
Rapport —London
- £34,836 a year
- Full-time
- Hospitality
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
2d
Operations Coordinator
BNI Global LLC —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Commercial Coordinator
Prevail —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Gym membership
Quick apply
12d

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senior assistance coordinator jobs near london, eng

Senior Assistance Coordinator

Healix International -
Esher

Quick apply

Job details

Full-time

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Employee discount
Life insurance
Referral programme

Qualifications

English
Communication skills

Full job description

We are recruiting a Senior Assistance Coordinators to join our International Medical Assistance team based in Esher, UK.

Reporting to the Team Leader, the Senior Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost effective and customer focused solutions.

The Senior Assistance Coordinator will be required to provide first line support to the team, act as a point of escalation and take ownership of escalated issues, notify the management team of any potential problems and deputise for the Team Leader in their absence.

Our ideal candidate will:

Have a minimum of 12 months experience working in an Assistance Coordinator or similar role is essential.
Have excellent written and verbal communication skills.
Have good geographical knowledge.
Have knowledge and experience of working within the travel insurance arena is an advantage.
Be positive and have a can-do approach to all tasks.
Work calmly under pressure.
Build positive relationships with their team, managers, clients and peers.
Be responsive and empathetic to the needs of others.

Additional foreign language skills are an advantage.

About The Role

Key activities/main duties:

Provide first line support and guidance to the team.
Deputise in the absence of the Team Leader and act as shift lead as required.
Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.
Provide advice to customers and assist them through the insurance claim process.
Confirm insurance eligibility of each claimant and ensure all data is captured accurately.
Notify the client/claims handler/underwriter of all cases where applicable.
Ensure accurate reserves and costs are added to all case files.
Obtain information from 3rd parties in order to expedite the claims assessment process.
Communicate with all parties on a regular basis and monitor all aspects of the assistance to help facilitate case progression.
Allocate written correspondence to case files, escalating urgent or important correspondence to senior colleagues.

Required Criteria

Excellent written and verbal communication skills
Team work
Good geographical knowledge
Early, middle and late shifts, Monday to Sunday, including Bank Holidays
English language, both verbal and written, to a native standard
Ability to commute to the Esher office

Desired Criteria

Additional foreign languages
Experience of working within the travel insurance business

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities

Salary

Not disclosed

Quick apply

Refine Your Search

senior assistance coordinator jobs in london, eng

Senior Assistance Coordinator

Senior Tech Office Coordinator

Project Coordinator

Coordinator

Senior Tenancy Progression Coordinator

Senior Event Coordinator

Senior Office Coordinator - Battersea Park

Project Coordinator / Team Administrator

Communities Programme Operations Coordinator

Executive Assistant to Director

Executive Engagement Coordinator

Commercial Operations Coordinator (NHS Tenders)

Customer Assistance Coordinator - Home Assistance 6 month FTC

Quality Coordinator

SEND Senior Delivery Coordinator

GSR Recruiting Coordinator

Senior Mobility Specialist - UK

Meeting & Host Coordinator

Operations Coordinator

Commercial Coordinator

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