Job Description:
Technical Claims Leadership and Portfolio Insight
At AXA XL, our Claims team sets us apart. Our experienced claims professionals use their specialist expertise to handle complex claims, deliver excellent customer outcomes and support better business decisions. We are focused on technical excellence, continuous improvement, collaboration and colleague development.
This is a development-focused technical leadership role for someone with strong Property and/or Construction claims experience who wants to broaden their impact beyond individual case handling. You do not need to have held a formal practice leader role before, but you will bring strong technical judgment, curiosity, analytical thinking and the confidence to influence others.
As Associate Regional Claims Practice Leader, you will work closely with the UK & Lloyd’s Property & Construction Claims teams, Property & Construction Underwriting, fellow Practice Leaders, Actuarial and Claims Management. You will support complex claims oversight, portfolio analysis, large loss governance and the sharing of trends, lessons learned and practical insights.
This role would suit someone who is already recognised as a strong technical claims specialist and is ready to step into a broader role involving technical coaching, portfolio insight, stakeholder engagement, catastrophe support and continuous improvement.
You will be part of the Claims Practice Community, sharing insights and experience across products and geographies, while demonstrating AXA XL behaviours and values in everything you do.
What will your essential responsibilities include?
Your essential responsibilities will include:
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Provide technical guidance on complex Property and Construction claims, including large losses, emerging exposures and claims requiring senior oversight.
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Review portfolio trends, watchlist developments and claims data to identify lessons learned, emerging risks and opportunities to improve claims outcomes.
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Support large loss governance, including roundtables, watchlist reviews, reserving discipline and compliance with the Large Loss Framework.
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Work with claims teams, underwriting, actuarial, legal partners and senior management to turn claims insight into practical action and better business decisions.
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Coach and support colleagues, helping to build technical capability and promote consistent, high-quality claims handling.
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Build effective relationships with brokers, clients, external experts and internal stakeholders, including supporting client engagement, training and business retention activity where appropriate.
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Contribute to reporting, controls, governance and process improvement initiatives across the product line.
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Support catastrophe management and reporting, working with the Regional Claims Practice Leader and wider claims community as needed.
You will report to the Regional Claims Practice Leader, Property & Construction / Claims Manager, Property.
We’re looking for someone who has these abilities and skills:
We are looking for someone with strong technical judgment, analytical curiosity and the ability to work effectively with others. Not every requirement needs to be fully developed on day one. Some specialist areas can be built through the role.
Required Skills and Abilities:
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Property and/or Construction claims experience: Strong technical claims experience, with the ability to apply sound judgment to complex matters and support others in reaching well-reasoned outcomes.
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Analytical capability: Ability to interpret claims information, identify themes across a portfolio, draw practical conclusions and translate insight into action for claims, underwriting and management stakeholders.
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Collaboration and influence: Ability to build productive working relationships with claims colleagues, managers, underwriters, brokers, insureds, legal counsel and external experts.
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Communication: Ability to explain complex claims issues clearly and concisely to technical and non-technical audiences, including senior stakeholders.
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Coaching and support: Willingness to share knowledge, support colleagues and help build capability across the team.
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Continuous improvement mindset: Curiosity, willingness to ask questions, openness to new ideas and a focus on improving claims outcomes and claims capabilities.
Skills and experience that would be helpful, but are not essential:
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Lloyd’s and subscription market experience.
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Experience with large loss governance, watchlist reporting, roundtables or reserving oversight.
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Experience overseeing litigation strategy or managing external counsel on complex claims.
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Catastrophe claims exposure or experience supporting catastrophe reporting.
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Experience presenting externally to brokers, clients or market partners.
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International, multi-jurisdictional or global programme claims experience.
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Experience leading or supporting process improvement, governance or reporting initiatives.
We encourage you to apply
We know not every candidate will meet every requirement. If you have strong Property or Construction claims experience, enjoy technical problem solving and want to develop into a broader practice leadership role, we would encourage you to apply.
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
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Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
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Robust support for Flexible Working Arrangements
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Enhanced family-friendly leave benefits
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Named to the Diversity Best Practices Index
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Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
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Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
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Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
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Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
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AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
