Senior technical associate Work, Jobs in London, Eng (with Salaries)

Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
Digital Forensics Senior Associate
JPMorganChase —London
- Full-time
- Azure
- AWS
- JavaScript
Distributor Client Services ADS Team Senior Technical Associate
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Financial services
- Annual leave
- Employee assistance programme
Associate/Senior Associate
NorthPeak Advisory —London
- £35,000 - £65,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Accounting
Quick apply
Associate, Securitised Products
MUFG —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
AI Knowledge Enablement - Senior Associate
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Cybersecurity, Senior Associate
State Street —London
- Full-time
- Azure
- Management
- Computer Science
6d
Operations Automation Lead Senior Associate
JPMorganChase —London
- Full-time
- Microsoft Office
- SQL
- Communication skills
4d
Senior Technical Account Manager
Ben —London
- Full-time
- Hybrid work
- Software troubleshooting
- SQL
- Analysis skills
Senior Operations Associate - Network
Relay Technologies —London
- Full-time
- Engineering
- Master's degree
- SQL
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
Senior Associate, Technical Architect (Transit)
Arcadis —London
- Leadership
- Communication skills
10d
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Senior Associate, Project Management
Deliveroo —London
- Full-time
- Hybrid work
- PMP
- Project management
- No degree
13d
Associate Solution Consultant – Data and Analytics
Jaggaer —London
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Gym membership
Senior Manager - Associate Director Technical Incident Responder, Cyber Incident Response
Deloitte —London
- Full-time
- Hybrid work
- Azure
- AWS
- Supervising experience
Associate SOC Analyst
NCC Group —London
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
6d
Associate/Senior Associate, Systems Engineer
Ares Management —London
- Full-time
- SQL
- C++
- APIs

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senior technical associate jobs near london, eng

Technical Support Associate - London

Synthesia
London

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Job details

Full-time

Qualifications

Jira
Software troubleshooting
Technical support
Analysis skills
Continuous improvement
APIs
SaaS
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Technical Support Associate at Synthesia, you’ll be part of the team ensuring delivering first-line technical support to enterprise customers. You’ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You’ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
Reproduce reported issues in internal environments to support investigations
Follow up with customers to ensure issues are resolved to satisfaction
Maintain clear, professional communication with customers throughout the support process
Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
Confident and clear communicator, with the ability to explain technical concepts to non-technical users
Highly organised with strong analytical and problem-solving skills, and attention to detail
Comfortable taking ownership of issues and managing multiple cases in parallel
Curious, proactive learner who enjoys developing technical depth and understanding new tools
Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

Basic understanding of SaaS platforms and web technologies
Familiarity with basic browser troubleshooting and developer tools
Experience using ticketing systems such as Intercom, Jira, or Salesforce
Awareness of SSO concepts and authentication flows
Interest in APIs, data analysis, or system integrations
Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

Customer Satisfaction (CSAT)
First Response Time
SLA Compliance
Productivity metrics

Apply Now

Refine Your Search

senior technical associate jobs in london, eng

Technical Support Associate - London

Senior Product Analyst

Digital Forensics Senior Associate

Distributor Client Services ADS Team Senior Technical Associate

Associate/Senior Associate

Associate, Securitised Products

AI Knowledge Enablement - Senior Associate

Cybersecurity, Senior Associate

Operations Automation Lead Senior Associate

Senior Technical Account Manager

Senior Operations Associate - Network

FinTech Startup Associate (Customer Success)

Senior IT Service Desk Analyst

Senior Associate, Technical Architect (Transit)

Customer Experience Associate (FinTech)

Senior Associate, Project Management

Associate Solution Consultant – Data and Analytics

Senior Manager - Associate Director Technical Incident Responder, Cyber Incident Response

Associate SOC Analyst

Associate/Senior Associate, Systems Engineer

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