Strategy & planning analyst, technology, engineering & infrastructure Work, Jobs in London, Eng (with Salaries)

Service Analyst - Reporting & Insights
Elexon —London
- £46,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
IM&W Project Management Support, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- Azure
- DevOps
- Java
Quantitative Analyst (Math, Physics & Engineering degrees)
Prima —London
- £80,000 - £160,000 a year
- Hybrid work
- English
- Analysis skills
- Maths
- Work from home
Quick apply
Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- Azure
- PMP
- AWS
Data Scientist, network planning optimization world wide, Supply Chain Optimization Technology
Amazon UK Services Ltd. —London
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Data Scientist, network planning optimization world wide, Supply Chain Optimization Technology
Amazon EU SARL (UK Branch) - D67 —London
- Full-time
- SQL
- Analysis skills
- Scripting
Insurance Project Manager/Scrum Master, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- Microsoft Excel
- Azure
- Engineering
Manager, Project Manager – M&A (TMT Industry), Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- PMP
- Microsoft Office
- Business development
Chief Technology Officer
OFGEM —London
- £81,000 - £117,800 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- IT
- Flexible schedule
Applications Analyst - D365 and Power Platform
Southwark Council —London
- Full-time
- Azure
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Graduate Programme 2027: Data Scientist and Analyst
Revolut —London
- £10,800 a month
- Full-time
- Hybrid work
- English
- SQL
- Maths
Math, Physics & Engineering Graduates
Prima —London
- £80,000 - £160,000 a year
- Hybrid work
- English
- Analysis skills
- Maths
- Work from home
Quick apply
Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
IM&W Technical Delivery Lead, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- Azure
- PMP
- AWS
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Strategy Manager - AI for Tech Transformation Program
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- DevOps
- Master's degree
Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Infrastructure Engineers
CGI —London
- Full-time
- Azure
- AWS
- Agile
Quick apply
Data Analyst
Aivra Health —London
- £37,827.24 - £95,825.62 a year
- Microsoft Excel
- Computer Science
- Data analysis skills
Quick apply

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strategy & planning analyst, technology, engineering & infrastructure jobs near london, eng

Service Analyst - Reporting & Insights

Elexon -
London

Apply Now

Job details

£46,000 a year
6 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
English
Microsoft Office
SQL
Presentation skills
ITIL
Organisational skills
Data visualisation
Communication skills

Full job description

We have an exciting opportunity for a Service Analyst (Grade 9) to join our Reporting & Insights team on a permanent basis. This role is central to supporting the delivery of reporting and insight services that enable customers and stakeholders to access trusted operational data and information across the Balancing and Settlement Code (BSC).

You'll play a key role in delivering high-quality customer support, maintaining operational excellence and helping to continuously improve reporting services. Working closely with colleagues, customers and industry stakeholders, you'll help ensure reporting services are delivered accurately, customer queries are resolved efficiently, and valuable operational insights support the evolving electricity market and the transition to Net Zero.

What you'll do:

As a Service Analyst, you'll support the day-to-day delivery of Reporting & Insights services, ensuring customers receive an excellent service while helping improve operational processes and reporting capabilities.

Provide advice, guidance and support to customers, helping them understand and use Elexon's Reporting & Insights services.
Develop your expertise as a Subject Matter Expert (SME) in your assigned products, services and the Balancing and Settlement Code (BSC).
Monitor operational performance, reporting outputs and service risks, identifying issues, investigating root causes and supporting timely resolution.
Develop and follow operational procedures, ensuring reporting services are delivered accurately and in line with business rules and obligations.
Produce analysis, reports and recommendations that support operational decision-making and continuous service improvement.
Support the validation, maintenance and quality of operational and reporting data.
Assist with the delivery of service enhancements, including testing, implementation and business readiness activities.
Build strong relationships with colleagues, customers and external stakeholders to support excellent service delivery.
Resolve customer queries and provide a high standard of customer service across all interactions.
Develop and maintain knowledge articles, operational documentation and training materials, helping customers make the most of Reporting & Insights services.
Identify opportunities for continuous improvement, helping enhance reporting processes, increase self-service and improve the overall customer experience.

What you'll bring:

We're looking for someone who enjoys analysing information, solving problems and delivering an excellent customer experience in a fast-paced operational environment.

Excellent customer service and stakeholder management skills, with the ability to build positive working relationships.
Strong organisational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
An analytical mindset with an interest in reporting, operational performance and data-driven decision making.
The ability to explain complex technical or regulatory information in plain English to different audiences.
A proactive approach, taking ownership of work and seeing tasks through to completion.
Strong written and verbal communication skills.
Experience using Microsoft Office, particularly Excel, Word and PowerPoint.
A collaborative approach with a willingness to learn new products, systems and industry knowledge.

Desirable experience:

Knowledge of the GB electricity market and the Balancing and Settlement Code (BSC).
Experience working with operational reporting, business data or customer insight.
Familiarity with SQL, Power BI or other reporting and data visualisation tools.
Experience presenting information or analysis to customers or stakeholder groups.
Experience producing operational procedures, guidance or knowledge management content.
Knowledge of ITIL or service management principles.

What's in it for you:

£46,000 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

strategy & planning analyst, technology, engineering & infrastructure jobs in london, eng

Service Analyst - Reporting & Insights

IM&W Project Management Support, Technology Programme Delivery, Engineering, Technology & Transformation

Quantitative Analyst (Math, Physics & Engineering degrees)

Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation

Data Scientist, network planning optimization world wide, Supply Chain Optimization Technology

Data Scientist, network planning optimization world wide, Supply Chain Optimization Technology

Insurance Project Manager/Scrum Master, Technology Programme Delivery, Engineering, Technology & Transformation

Manager, Project Manager – M&A (TMT Industry), Engineering, Technology & Transformation

Chief Technology Officer

Applications Analyst - D365 and Power Platform

Graduate Programme 2027: Data Scientist and Analyst

Math, Physics & Engineering Graduates

Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)

IM&W Technical Delivery Lead, Technology Programme Delivery, Engineering, Technology & Transformation

Anthropic Fellows Program, AI Safety

Trading Data & AI Analyst

Strategy Manager - AI for Tech Transformation Program

Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)

Infrastructure Engineers

Data Analyst

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