Support contact advisor Work, Jobs in London, Eng (with Salaries)

Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
13d
Journey Advisor
Shaw Trust —London
- £31,264 - £37,515 a year
- Travel
- Annual leave
- Employee assistance programme
6d
Direct Payments Advisor
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Administrative experience
- Presentation skills
- Annual leave
- Flexitime
Employment Journey Advisor
Shaw Trust —London
- £28,421 - £34,104 a year
- Annual leave
- Employee assistance programme
12d
Student Support Advisor
Avado —London
- £27,000 a year
- Full-time
- Customer service
- Organisational skills
- SharePoint
- Employee assistance programme
Quick apply
Student Support Officer and Independent Sexual Violence Advisor
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Sales Assistant
Superdrug —London
- £9.95 - £13.15 an hour
- Weekend availability
- Sales
- Customer service
- Communication skills
- Store discount
- Employee discount
15h
Graduate Client Support Advisor
Recorra —London
- £28,900 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Sales Trainer - Contact Centre
Higher Ed Partners (UK) LTD —St Albans
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Customer service
- Computer skills
- Communication skills
Client Care Advisor
Tiffany & Co. —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Flexible schedule
Resident Engagement Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Weekend availability
- Communication skills
- Employee discount
12d
Customer Care Advisor
ME+EM —London
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Homeownership Advisor
Peabody —Westminster
- £35,122 a year
- CRM software
- Customer service
- Microsoft Office
4d
Patient Advisor Administrator
Pharmacy2U —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
14d
Group L&D Coordinator
Subsea 7 —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
7d
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 a year
- Weekend availability
- Remote
- Microsoft Word
- Hospitality
- Microsoft Excel
Recruitment Advisor
GB Railfreight —London
- Up to £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4d

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Onboarding Advisor

tiney -
London

Apply Now

Job details

£31,500 - £47,000 a year
13 days ago

Benefits

Annual leave
Work from home
Sabbatical

Qualifications

HubSpot

Full job description

Location: Remote with 1-2 days per week in our Central London office

About tiney

tiney is England's largest Ofsted-regulated Childminder Agency (CMA). We recruit, train, register, and support home-based childminders, and take on ongoing regulatory responsibility for the quality and safeguarding of every childminding setting in our network.

We currently work with over 1,100 tiney-registered childminders across England, supporting more than 10,000 families with high-quality, flexible childcare.

In 2024, we were named one of the UK & Ireland’s 100 fastest-growing startups, and shortlisted for the Global EdTech Prize.

At tiney, we’re building a better childcare system. We help passionate, talented people open their own childminding businesses from home — giving families more access to high-quality, affordable care.

Central to tiney’s experience is our app, which childminders use to run their business — from education tools and payments to messaging and family communication.

Founded in 2018 by a team from Teach First and graze.com, we’ve raised £20m from top European VCs, and are already one of the UK’s top 5 childcare providers by childcare places

The Role of an Onboarding Advisor

Taking the step to become a childminder is a big decision. Once someone has signed on to join tiney, they begin a roughly 3 month onboarding journey that includes training, administrative tasks (such as DBS and household checks), first aid training, registration assessment call and in person visit from one of our field consultants and finally welcoming their first families through the door.

As onboarding advisor you’re their coach, their cheerleader and their main point of contact, helping to motivate them, remove blockers and turn trainees into flourishing sustainable business owners. It’s a multi faceted role where you wear many hats and directly drive one of the most important numbers in the business: trading childminders.

You’ll work in our UK based Onboarding team made up of 2 other onboarding advisors, led by our Onboarding Team Lead and supported by our Onboarding associates based in the Philippines who ensure all the necessary paperwork and checks are completed.

Location: Hybrid (UK-based), WFH with 1-2 days per week working with the team at our Central London Office

What you’ll do:

Manage a pipeline of trainees from signing on through to first trade, take full ownership of their progress and speed to trading, and maintain a healthy, balanced pipeline
Run business vision calls for every new trainee, setting a clear plan and timeline for them
Hit monthly and quarterly registration and trading targets and continuously improve conversion rates
Coach trainees through the emotional ups and downs of starting a business, building their confidence and commitment to register with clear, warm, proactive communication so they never feel lost or have to chase for an update, and guiding them through key milestones from learning and training to their in person registration visit
Keep progress moving by proactively chasing outstanding checks (Local Authority, references, DBS, first aid, GP and household-member), spotting blockers early, troubleshooting app and process issues with the right people, and managing disengaged-trainee comms through to fair re-engagement or withdrawal decisions
Proactively improve onboarding processes and documentation, spotting opportunities for automation and implementing them

What success looks like

We’re an ambitious target driven team and success in this role is measured on the impact you have on trainees reaching registration and ultimately, trading. In your first couple of months you’ll learn the processes and all about childminding and then operate independently to manage your own pipeline. From then, success is measured on hitting trading targets consistently and providing a best in class customer experience.

Essential Requirements

You have experience moving people through a journey or funnel — in onboarding, customer success, recruitment, education, account management, sales, or a similar people-and-process role
You're a natural coach and motivator: a great listener who knows how to reassure, persuade and keep someone committed when things get hard
You're competitive and resilient: you love working towards targets and exceeding them, and when things don't go your way you make it your mission to come back stronger
You're super organised: you build processes so you never miss a beat across a busy pipeline
You're tech-confident and a strong problem-solver, comfortable in fast-paced, ambiguous, tech-first environments, and happy getting to grips with new tools
You're comfortable with data: you can read your own numbers and use them to work out where to focus
You're a team player: you hit your own targets and you care about the team hitting ours

Nice to have

Experience or knowledge of childminding or other educational roles
Experience using Intercom and/or Hubspot
Familiarity with AI and experience using this to improve productivity

Our Values

We are a values driven organisation that holds children at the core and default to transparency:

Play is a superpower – Our Joy and creativity fuels our innovation.

Curious Minds See More - We ask why? and are always open to learning

️ Reach High - We set long term ambitious targets to achieve our ambitious goals

You Grow Stronger After a fall – We lead with openness and trust.

We’re Better Together - We are a collective of experts focussed on serving children, families and our community of childminder

Our behaviours

Children at the core – We design policies and products that serve the whole person.

Default to transparency – Honest communication builds strong teams.

What’s in it for you

An ambitious, meaningful role in a mission-driven company that’s shaping the future of early education.

Competitive salary: £47k On Target Earnings made up from £31.5k base + 50% bonus based on hitting targets.
Stock options
28 days annual leave (including a Christmas shutdown)
Company-funded childcare contribution (up to £5k per year)
Paid reflection day + birthday day off
Therapy support via Self Space
Sabbatical after 5 years
Life and long-term sickness insurance
Hybrid working
Regular team meet-ups and off-sites

Interview Process

We move quickly and keep things simple:

Intro Call

– A short conversation with someone from our people team

Task & Presentation

– A practical exercise relevant to the role with our Onboarding Team Lead

Team Interview

– Meet key stakeholders and explore mutual fit - with Head of Customer Operations and Sales Manager

Final round

with our COO

Offer

– If it’s right on both sides, we move fast.

Our Commitment

We’re proud to be an equal opportunity employer. We celebrate diversity, foster inclusion, and are committed to building a team that reflects the children and communities we serve.

If our mission excites you but you’re not sure you meet every requirement — please apply anyway.

We move quickly and try to keep things simple, we are ready to offer to to the right candidate ASAP

Apply Now

Refine Your Search

support contact advisor jobs in london, eng

Onboarding Advisor

Journey Advisor

Direct Payments Advisor

Employment Journey Advisor

Student Support Advisor

Student Support Officer and Independent Sexual Violence Advisor

Sales Assistant

Graduate Client Support Advisor

Contact Center Service Supporter

Sales Trainer - Contact Centre

Customer Experience Advisor

Contact Centre Advisor

Client Care Advisor

Resident Engagement Officer

Customer Care Advisor

Homeownership Advisor

Patient Advisor Administrator

Group L&D Coordinator

Virtual Personal Assistant (Night)

Recruitment Advisor

I want to receive the latest job alerts for support contact advisor in london, eng

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