Tier 1 customer support engineer Work, Jobs in London, Eng (with Salaries)

Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Communication skills
System Administrator 1 - UK
M.C. Dean, Inc —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Customer Operations Associate
Metaview —London
- Full-time
- Hybrid work
- Communication skills
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- Maintenance
- Computer networking
- In-person
- Employee assistance programme
Quick apply
AI Engineer
Arondite —London
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
Quick apply
Safety Engineer - Free Tier Abuse
ElevenLabs —London
- Full-time
- Remote
- AI
Front End Engineer
Ravelin Technology —London
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Flexible schedule
Quick apply
Business Development Manager - Indoor Climate Solutions
Orbia Building & Infrastructure Wavin —London
- Remote
- Engineering
- Business development
- Negotiation
10d
GSI Solutions Engineer
TeamViewer Germany GmbH —London
- Remote
- Communication skills
- Employee discount
Quick apply
Member of Technical Staff - IT Engineering
Reflection —London
- Full-time
- Annual leave
Founder's Associate
Delfa AI —London
- Full-time
- AI
- Gym membership
Quick apply
Hospitality Solutions Consultant
Tenzo —London
- Full-time
- Hybrid work
- Hospitality
- Hotel
- POS
- Annual leave
- Work from home
AWS Specialist Engineer- Remote
MEDIDATA —London
- AWS
- Communication skills
- Annual leave
1d
AI Agent Operations Specialist (FTE 60%)
Delfa AI —London
- AI
Quick apply
Tech Delivery Lead (CDD)- London or Manchester
FDM Group —London
- Hybrid work
- Engineering
- Agile
- Leadership
- Annual leave
Engineer MAM, PostProduction
Warner Bros. Discovery —London
- Weekend availability
- Hybrid work
- Engineering
- English
- AWS
Account Executive
Klue —London
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Employee discount
3d
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
Specification Sales Manager
Orbia Building & Infrastructure Wavin —London
- Remote
- Engineering
- Business development
10d
Deployed AI Engineer
Arondite —London
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
Quick apply

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Tier 1 Customer Support Engineer

Leonardo S.p.A. -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Ticket management
Incident documentation
Case record updates
Ticket management systems
Technical support incident logging
Cloud computing
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Microsoft Azure
Help desk

Full job description

Job Requirements

Location: Hybrid working - Becrypt Head Office/Home Working

Responsible to: Helpdesk Manager

Job Purpose: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.

Principal duties and responsibilities:

Act as the primary technical support contact for the client both remotely and on-site when needed
Provide support to users via telephone, email, remote control, and in-person
Accurately log incidents and service requests in Becrypt’s ticketing system
Ensure tickets are always kept up-to-date with case details
Work collaboratively to support team members in IT related matters
Provide troubleshooting assistance as required to the Technical Services team
Escalate problems where necessary to management or third-party suppliers
Undertake small to medium-sized IT projects as instructed by the Technical Services team
Diagnose and resolve technical issues on your own and as part of a team
Ensure a high level of customer service and support is provided
Assist with troubleshooting and resolving infrastructure issues
Keep documentation and wiki up to date  Be available for 24/7 on-call support on a rotational basis, when required

Role will be subject to an employment screening process and will require security clearance.

Work Experience

Ability to multitask, prioritise tasks and work well under pressure
Excellent written and verbal communication skills
Confident, clear, and professional telephone manner
A genuine interest in technology and a willingness to learn
Proactive and works well as part of a team or alone
Exposure to, and support of, cloud based services (Microsoft Office 365 and Microsoft Azure)

Apply Now

Refine Your Search

tier 1 customer support engineer jobs in london, eng

Tier 1 Customer Support Engineer

System Administrator 1 - UK

Customer Operations Associate

MPS Field Engineer

AI Engineer

Safety Engineer - Free Tier Abuse

Front End Engineer

Business Development Manager - Indoor Climate Solutions

GSI Solutions Engineer

Member of Technical Staff - IT Engineering

Founder's Associate

Hospitality Solutions Consultant

AWS Specialist Engineer- Remote

AI Agent Operations Specialist (FTE 60%)

Tech Delivery Lead (CDD)- London or Manchester

Engineer MAM, PostProduction

Account Executive

2nd Line Engineer

Specification Sales Manager

Deployed AI Engineer

I want to receive the latest job alerts for tier 1 customer support engineer in london, eng

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