Zone manager Work, Jobs in London, Eng (with Salaries)

BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
Personal Assistant (6 month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
10d
Senior Marketing Manager
Tropic Skincare —Croydon
- £65,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
Sr Manager, Zone Risk Management
Schneider Electric —South East London
- Full-time
- Hybrid work
- English
- Organisational skills
- Annual leave
- Life insurance
Operations & Office Manager
imagino —London
- £40,000 - £45,000 a year
- Hybrid work
- English
- Organisational skills
- Communication skills
- Annual leave
Quick apply
8d
Building Manager
Praxis Facilities Management —London
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Hotel
- Employee assistance programme
Quick apply
Youth Engagement Coordinator (Just for Girls)
WEST Youth Zone —London
- £32,136 a year
- Weekend availability
- Project management
- Working with children
- Team management
Quick apply
Engineering & Hygiene Manager
PrepWorld —Northfleet
- £62,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
People Manager
East Surrey College —Redhill
- £51,277.51 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Free parking
Group Quality and Improvement Advisor
Ramudden Global UK —South London
- Nights as needed
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Global Product Manager
Boston Consulting Group —London
- Full-time
- Computer Science
- SQL
- Analysis skills
Part Time Duty Manager
Zest Leisure Group —London
- £26,500 - £30,000 a year
- Part-time
- Sales
- In-person
- Communication skills
- Employee assistance programme
- Gym membership
12d
Programme Manager – Culture & Change
Withersworldwide —London
- Full-time
- Hybrid work
- Project management
- Travel
- Human resources
- Profit sharing
- Employee discount
Assistant General Manager
Noble Restaurant Group —London
- Up to £55,000 a year
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
Quick apply
1d
Project Management, PSG Senior Manager - 12-Month Contract
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Executive Assistant and Office Manager
The Hartford —London
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
9d
Fresh Food Manager
Morrisons —London
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Contracts Manager, EMEA
Anthropic —London
- £140,000 - £180,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Contracts
- Flexible schedule
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

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BPO Senior Manager

Wayfair -
London

Apply Now

Job details

Full-time
£72,500 - £105,125 a year

Benefits

Cycle to work scheme
Unlimited paid holidays
Company pension
Employee discount
Gym membership

Qualifications

Microsoft Excel
Customer service
Communication skills

Full job description

Global Service

Office Based: London, UK Head Office, EC1V 7LQ (minimum 3 days in office)

Contract Type: Full Time

Travel: 33% Minimum Global Travel

Salary Range: £80,656-£88,813 per annum

Restricted stock units: will be provided as part of the compensation package.

Benefits: Wayfair Employee Discount, Private Medical & Dental Care, Gym Membership, Tuition Reimbursement, Unlimited Holiday, Private Pension, Cycle to Work scheme among others.

Drive global customer experience, lead high-impact BPO partnerships, and influence service excellence for millions of customers & partners worldwide.

As the Senior Manager, BPO Operations - Global Service, you will be a pivotal leader dedicated to ensuring our global partners provide essential, high-quality assistance to Wayfair's customers. This multifaceted role blends the strategic oversight of a BPO Operations Lead with the customer-first mindset of a Service Manager.

You will manage the day-to-day relationship and operational performance of our global BPO partners, ensuring their agents are equipped to address inquiries, offer comprehensive product and service information, and effectively resolve any issues. By holding our partners accountable to Wayfair's high standards and leading efforts to drive continuous improvement, you will directly contribute to positive customer experiences and strengthen customer loyalty on a global scale.

What You'll Do

BPO Performance Management: Oversee the daily operations of global BPO partners, acting as the primary liaison between Wayfair and vendor site leadership to ensure alignment on goals and expectations.
Service Excellence: Ensure BPO partners successfully address customer inquiries and resolve issues with the same level of care, adaptability, and broad product knowledge expected of our internal teams.
KPI & SLA Accountability: Monitor and drive key operational metrics across vendor sites, including Customer Satisfaction (CSAT), Average Handle Time (AHT), Quality Assurance (QA), and Service Level Adherence.
Operational Cadence: Lead Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) with vendor partners to review performance data, identify trends, and implement corrective action plans.
Continuous Improvement: Identify process gaps, training needs, or systemic issues affecting the outsourced customer experience and collaborate with cross-functional Wayfair teams (Training, QA, Product) to deploy solutions.
Customer Advocacy: Act as the ultimate advocate for the customer within the BPO space, ensuring all outsourced operations uphold Wayfair's commitment to excellent service.
International Service Market Leadership: Provide strategic Service leadership to our Wayfair International Executive team; drive improvements in customer experience and costs in support of business goals.

What You'll Need

Demonstrable Experience: Strong understanding and proven success operating within Customer Service Operations, Vendor Management, or BPO Operations. Previous experience managing outsourced partner relationships is advantageous but not essential.
Customer-Centric Mindset: A deep passion for the customer experience and a track record of implementing strategies that drive customer loyalty and resolve complex issues.
Analytical Acumen: Strong ability to dive into performance data, extract actionable insights, and use metrics to hold teams accountable. Proficiency in Excel/Google Sheets and emerging AI tools.
Adaptability & Problem Solving: Proven ability to navigate ambiguity, adapt to a rapidly changing environment, and maintain a broad understanding of diverse product and service offerings.
Communication Skills: Excellent written and verbal communication skills, with the ability to influence external partners and collaborate effectively with internal stakeholders across different time zones and cultures.
Leadership Presence: Demonstrated ability to lead without direct authority, driving results through external management teams and inspiring a high-performance culture remotely.

If you're motivated by building high-performing partnerships and driving continuous improvement, join us and make a lasting impact on our customers, partners, and business.

Click Apply, and get exploring your new adventure.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

Apply Now

Refine Your Search

zone manager jobs in london, eng

BPO Senior Manager

Global Unlocking Potential - Wellbeing Senior Manager

Personal Assistant (6 month FTC)

Senior Marketing Manager

Sr Manager, Zone Risk Management

Operations & Office Manager

Building Manager

Youth Engagement Coordinator (Just for Girls)

Engineering & Hygiene Manager

People Manager

Group Quality and Improvement Advisor

Global Product Manager

Part Time Duty Manager

Programme Manager – Culture & Change

Assistant General Manager

Project Management, PSG Senior Manager - 12-Month Contract

Executive Assistant and Office Manager

Fresh Food Manager

Contracts Manager, EMEA

Learning & Communications Coordinator

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