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Client Service and Change Manager, Assistant Vice President

State Street -
London

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Job details

Full-time
13 days ago

Qualifications

Customer relationship building
Stakeholder collaboration
Client engagement
Stakeholder liaison
Client relationship development
Change management
Decision making
Client services
Risk management
Organisational skills
Business
Communication skills

Full job description

Who we are looking for

We are looking for Client Service and Change Manager, Assistant Vice President (AVP) for our Edinburgh location. This role will deliver highly valued change management and solutions to clients within the UK.

The role will oversee client change programs across the bank, interacting with clients and internal parties to ensure business change is delivered successfully. We’re looking for an organized and diligent individual to work alongside our clients and existing change team.

Why this role is important to us

You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As a Client Service and Change Manager, you will:

Be a key point of contact for strategic clients within our change model
Participate in internal and client led meetings or workshops
Execute core change activities
Manage core change activities and risk
Complete documentation associated with the change activity
Ensure all change administration is up-to-date and accurate

What we value

These skills will help you succeed in this role

Ability to face off with a client at various levels
Strong critical thinking, problem solving, and decision-making skills
Excellent administrative and organizational skills
Ability to multitask and work efficiently to meet client deliverables.
Influence internal stakeholders into meeting deadlines and completing tasks
Exceptional interpersonal & communication skills
well-organized detailed oriented, analytical individual with exceptional interpersonal and communication skills.
ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables

Education & Preferred Qualifications

Business degree from University or equivalent
relevant market experience within change management/PMO

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Apply Now

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