Capacity manager Work, Jobs in London (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
4d
Rehab Services Lead
Cleveland Clinic London —London
- Full-time
- Annual leave
- Employee assistance programme
9d
ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD
INDITEX —London
- Weekend availability
- Supervising experience
- Leadership
- Time management
Quick apply
Demand Capacity Planning & Reporting Manager
BSI —Covent Garden
- £57,000 - £70,000 a year
- Full-time
- Annual leave
- Bereavement leave
6d
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
12d
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
B2B Delivery Manager
Laundryheap —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
9d
Senior Event Manager, OrangeDoor
Unbridled —Bromley
- £45,000 a year
- Full-time
- Microsoft Office
- Project management
- Travel
Quick apply
Training & Capacity-Building Manager, DiSSCo UK
The Natural History Museum —South Kensington
- £47,300 a year
- Hybrid work
- English
- Travel
- Employee discount
- Life insurance
2d
Disability & Neurodiversity Manager
SOAS University of London —London
- £51,902.57 - £61,048.57 a year
- Full-time
- Leadership
- School
- Annual leave
- Employee assistance programme
11d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
2d
University Manager
Anthony Nolan —London
- £40,479 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
4d
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Delivery Manager
Intent HQ —London
- Hybrid work
- PMP
- Project management
- Organisational skills
- Employee assistance programme
- Gym membership
Quick apply
13d
Sr. Manager Finance Transformation
PlayStation Global —London
- Hybrid work
- Management
- PMP
- Master's degree
Senior Events Manager
Salesforce Ben —Shoreditch
- £250 - £350 a day
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
3d
Grant Manager - Fidelity UK Foundation
Fidelity International —Cannon Street Station
- £47,000 - £53,000 a year
- Full-time
- Data analysis skills
- English
- Administrative experience
10d
Demand Operations Manager - London
Waymo —London
- £92,000 - £96,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Bachelor's degree

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

capacity manager jobs in london

Customer Service Manager

PMO Manager

Delivery Manager

Rehab Services Lead

ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD

Demand Capacity Planning & Reporting Manager

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Business Continuity Manager

B2B Delivery Manager

Senior Event Manager, OrangeDoor

Training & Capacity-Building Manager, DiSSCo UK

Disability & Neurodiversity Manager

Manager, Customer Success Management

University Manager

Service Delivery Manager

Delivery Manager

Sr. Manager Finance Transformation

Senior Events Manager

Grant Manager - Fidelity UK Foundation

Demand Operations Manager - London

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