Customer experience manager Work, Jobs in London (with Salaries)

Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
8d
Customer Experience Manager
haku —London
- Remote
- Master's degree
- Bachelor's degree
- Accounting
- Annual leave
- Life insurance
Quick apply
11d
Customer Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
Customer and Trading Manager - Nightshift
Sainsbury's —London
- From £34,450 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Success Manager
Telus Health —London
- Full-time
- Remote
- Salesforce
- Communication skills
- Annual leave
- Employee assistance programme
Retail Customer Experience Manager
CuddleThreadz Retail Ltd —London
- £60,000 a year
- Bachelor's degree
- In-person
- Business
- Gym membership
Quick apply
5d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- Human resources
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Guest Experience Lounge Manager
Caledonian Sleeper —London
- £45,670 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
9d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Manager, Customer Experience
Wiz —London
- Remote
- Sales
- Mentoring
- Leadership
Customer Experience Manager
Splend —London
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
9d

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customer experience manager jobs near london

Customer Experience Manager, Enterprise

NAVEX -
London

Apply Now

Job details

Full-time
£60,000 a year

Qualifications

SaaS
Account management
Communication skills

Full job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalised and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions.

As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders and plays a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:

Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognise measurable outcomes and real impact.

What you’ll do:

Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities
Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements
Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement
Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities
Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early

What you’ll bring:

5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
Proven ability to improve retention, expansion, and global CX performance
Expertise in data-driven CX, customer health, and lifecycle analytics
Strong executive communication and cross-functional influence skills
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 60,000 GBP per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

customer experience manager jobs in london

Customer Experience Manager, Enterprise

Enterprise Customer Experience Manager

Customer Service Manager

Head Of Customer Experience

Customer Operations Manager

Customer Experience Manager

Customer Retention Manager

Customer Success Manager

Customer and Trading Manager - Nightshift

Senior Customer Success Manager - UK

Customer Success Manager

Customer Success Manager

Retail Customer Experience Manager

Zara Covent Garden Customer Experience Manager

Customer Success Manager

Customer Relations Manager

Guest Experience Lounge Manager

General Manager - Samsung Experience Store

Manager, Customer Experience

Customer Experience Manager

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