Customer onboarding specialist Work, Jobs in London (with Salaries)

Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
Customer Support Specialist (m/f/d)
PSL Global Solutions Ltd. —London
- £34,420.00 - £38,434.98 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
3d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Onboarding Specialist
1st Formations —London
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
Customer Success Specialist
Malt —London
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
Account Manager (Customer Outcomes Specialist)
Scarlet —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Engagement and Enrolment Officer
AKG (UK) Learning Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
- Health & wellbeing programme
- Work from home
Quick apply
12d
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Specialist, Customer Success - External Talent Function (FTC)
Bain & Co. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Technical Administrator
M Group —London
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Client Services & Reception Coordinator
Hopscotch Children's Therapy Centre —London
- £29,000 - £34,000 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Data Onboarding Specialist, STR - London
CoStar Group —London
- Full-time
- Hospitality
- English
- Hotel
- Annual leave
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Customer Support Specialist
Fuse Energy —London
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
Crew Onboarding Specialist
Royal Caribbean Group —Weybridge
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
7h
People Solutions Specialist - Europe/IMEA
Brown-Forman —London
- Customer service
- English
- Human resources
5d
Student Enquiries Coordinator
University of the Arts London —London
- £34,436 - £41,196 a year
- Customer service
- IT
- Communication skills
5d
Technical Customer Success Specialist
Cisco Systems —London
- Full-time
- Travel
- IT
- Communication skills

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Customer Onboarding Specialist

QuantumLoopAI
London

Quick apply

Job details

Full-time
£26,500 a year

Qualifications

Salesforce
Logistics
Project coordination
Project management
Bachelor's degree
Patient care
Organisational skills
HubSpot
SaaS
Communication skills

Full job description

ABOUT QUANTUMLOOPAI

QuantumLoopAI is transforming how patients access NHS primary care. Our AI-powered reception system, EMMA, serves millions of NHS patients, helping GP surgeries manage demand, reduce phone queues, and ensure patients get the right care at the right time. Backed by leading healthcare investors and working with NHS practices across England, we are building the future of primary care access. As we prepare for our Series A and expand our team, we are looking for exceptional people who want to make a genuine difference to the NHS.

ABOUT THE ROLE

Every GP surgery we bring live means faster care for thousands of patients and direct revenue growth for the business. We are looking for a Customer Onboarding Specialist to own that process end to end — from signed contract to full go-live. This is not admin work. You will be the operational backbone of our growth, managing multiple surgery onboardings simultaneously, coordinating compliance, and ensuring every practice is live, configured correctly, and delivering results. You will report directly to the COO and CPO.

WHAT YOU WILL DO

Own the end-to-end onboarding journey for new GP surgeries — from contract signature through to activation and go-live.
Manage multiple concurrent onboarding projects, each with its own timeline, stakeholders and compliance requirements.
Coordinate compliance documentation including DCB0160 and DSPT, ensuring all requirements are met before go-live.
Liaise directly with NHS practice managers to gather technical, operational and contractual details.
Create and maintain detailed implementation plans with clear milestones, owners and deadlines.
Keep all records accurate and up to date across CRM and project management tools.
Identify and troubleshoot blockers early — escalating issues before they delay go-live.
Report weekly on onboarding progress, pipeline status, time-to-live metrics and any bottlenecks.
Work closely with engineering and product teams to coordinate technical setup and configuration.
Contribute to improving and documenting onboarding processes as we scale.

Requirements

ESSENTIAL
- At least 1 year of experience in a role involving coordination, operations, project management or customer onboarding. We will consider strong candidates from adjacent backgrounds such as administration, customer service or account management.
- Exceptionally organised — you can manage 20+ concurrent onboarding projects without dropping anything.
- Strong attention to detail — you spot errors, missing information and inconsistencies before they become problems.
- Excellent written and verbal communication skills — you can write a professional email to an NHS practice manager and give a clear internal status update with equal confidence.
- Proactive and persistent — you chase progress, follow up without being asked, and do not let things slip.
- Calm and professional under pressure — you can handle competing deadlines and demanding stakeholders without being rattled.
- Comfortable learning and working across multiple systems including CRMs, spreadsheets and project management tools.
- Right to work in the UK without sponsorship.
- Commutable to Canary Wharf — this role is full-time office-based, five days per week.
DESIRABLE
- Experience in healthcare, NHS, SaaS or regulated industries.
- Familiarity with NHS compliance processes such as DCB0160, DSPT or data protection requirements.
- Experience with tools such as HubSpot, Salesforce, Monday.com, Asana or similar CRM and project management platforms.
- Experience building or improving operational processes in a startup or fast-growing environment.
- Experience working directly with external clients or stakeholders in a professional services or onboarding capacity.
LOGISTICS
- Education: We value skills and experience over formal qualifications.
- Working arrangements: Office-based at our Canary Wharf, London headquarters, Monday to Friday.
- Visa sponsorship: We are unable to offer visa sponsorship for this role.
- Start date: Flexible.

Benefits

WHAT WE OFFER

Competitive package depending on experience
Potential share options
20 days holiday plus 8 bank holidays
Professional development including conference attendance and CPD support
Modern office in Canary Wharf
The opportunity to be at the centre of our growth — every surgery you bring live means better care for thousands of NHS patients
Direct exposure to founders, NHS stakeholders and key decision-makers from day one

HOW WE ARE DIFFERENT

At QuantumLoopAI, you will join a team that is genuinely improving NHS primary care. We move fast, take ownership, and celebrate wins together. Our culture values:

Impact over optics. We measure success by patient outcomes, not busy work
Transparency. Open communication, honest feedback, shared context
Ownership. You will have real autonomy to shape your work and our product
Learning. We are building something new, and we learn from every experiment

This is not a back-office coordination role. You will work directly with NHS practice managers, coordinate with engineering and product teams, and see the tangible impact of your work every time a surgery goes live. If you want a role where your organisational skills directly translate into better patient care, this is it.

DIVERSITY AND INCLUSION

We believe diverse teams build better products. We welcome applications from candidates of all backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work. If you are excited about this role but do not meet every requirement, we would still love to hear from you.

RECRUITMENT SAFETY NOTICE

QuantumLoopAI will never ask candidates for payment or sensitive financial information during the recruitment process. All official communications come from @quantumloopai.com email addresses.

COME WORK WITH US

Ready to help transform NHS primary care? We would love to hear from you. Questions about this role? Contact [email protected]

Quick apply

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