Network engineer msp Work, Jobs in London (with Salaries)

Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
11d
2nd Line Network Engineer
Fortray Global Services Ltd —London
- £38,000 - £42,000 a month
- Computer networking
- Gym membership
IT Field Engineer (MSP) – London (Hybrid / Client-Facing)
Single Source ICT —Knightsbridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- SharePoint
- Work from home
Quick apply
9d
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
11d
IT Engineer
The Pointer School —Blackheath
- £40,000 a year
- Full-time
- Up to 50% travel
- English
- Windows
- Employee discount
- Flexible schedule
Quick apply
2h
Network Engineer
Veritas Workspace Solutions —London
- £55,000 - £70,000 a year
- Hybrid work
- Azure
- Driving
- SharePoint
2d
Senior Infrastructure Engineer
Metropolitan Gaming —London
- Full-time
- Azure
- Bachelor's degree
- No degree
- Employee discount
- Life insurance
Quick apply
10d
Senior Network Engineer - Basildon
Arc —Basildon
- Hybrid work
- Customer service
- Computer networking
- Work from home
7d
Onsite Engineer - London
Cloudbox —London
- Full-time
- Windows
- Microsoft Office
- Scripting
- Employee discount
- Life insurance
Quick apply
10d
Network Architect
Wanstor —London
- Full-time
- Hybrid work
- Continuous improvement
- Computer networking
- IT
- Annual leave
Quick apply
Service Desk Engineer
RFA —London
- Azure
- Computer Science
- Customer service
8h
Global Head of Implementation
Lua Global —London
- £95,000 - £130,000 a year
- Full-time
- Hybrid work
- PMP
- Master's degree
- Travel
Quick apply
7d
Senior DevOps Engineer New
Triple Point —London
- Azure
- Salesforce
- DevOps
4d
IT Field Service Engineer
Zenzero Solutions —London
- Azure
- IT
- Leadership
Infrastructure Delivery Engineer
HighPoint —Greenford
- Full-time
- Project management
- Travel
- Scripting
1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Halo Specialist
T-Tech —London
- Hybrid work
- IT
- AI
- Communication skills
Quick apply
Service Desk Engineer
CloudMatters IT Solutions Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
8d
Systems Specialist
ECI - United Kingdom —London
- Hybrid work
- Azure
- Windows
- AWS
Quick apply
9d

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Systems Engineer

Abacode -
London

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Job details

Full-time
11 days ago

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

London, United Kingdom

Full Time

UK - Information Technology

Mid Level

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.

Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.

Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.

Basic networking knowledge, including TCP/IP, DNS, and DHCP.

Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.

Excellent written and verbal communication, documentation, and time-management skills.

Ability to work independently and collaboratively in a team environment.

Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4).

Apply Now

Refine Your Search

network engineer msp jobs in london

Systems Engineer

2nd Line Network Engineer

IT Field Engineer (MSP) – London (Hybrid / Client-Facing)

Systems Engineer

IT Engineer

Network Engineer

Senior Infrastructure Engineer

Senior Network Engineer - Basildon

Onsite Engineer - London

Network Architect

Service Desk Engineer

Global Head of Implementation

Senior DevOps Engineer New

IT Field Service Engineer

Infrastructure Delivery Engineer

1st Line Technical Support

IT Support Technician

Halo Specialist

Service Desk Engineer

Systems Specialist

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