Commercial manager Work, Jobs in London Bridge Station (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
General Manager - Brewery Taproom & Malt Haus
Pillars Brewery —London
- £36,000 - £42,000 a year
- Full-time
- Hospitality
- Supervising experience
- Driving
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Analysis skills
3d
Sr. Project Manager - Business Transformation
SHI International Corporation —London
- £80,000 - £100,000 a year
- Full-time
- Communication skills
10d
Senior Facilities Manager
Harts Group —London
- £65,000 - £74,800 a year
- Hospitality
- Bar
- Continuous improvement
- Annual leave
13d
GENERAL MANAGER -ZARA -CENTRAL LONDON
INDITEX —London
- Full-time
- Customer service
- Retail management
- Employee discount
Quick apply
Skills Delivery Manager
Shaw Trust —London
- £45,605 - £52,048 a year
- Travel
- Annual leave
- Employee assistance programme
Commercial Manager - Massimo Dutti London
INDITEX —London
- Full-time
- Retail management
- Leadership
- Communication skills
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Team management
- Mentoring
Quick apply
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Deputy Manager
INDITEX —London
- Full-time
- Merchandising
- Recruiting
- Retail management
- Employee discount
Quick apply
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
Account Manager, Commercial
Braze —London
- £25,000 - £500,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Quick apply
Senior B2B Marketing Manager (UK)
Indeed —London
- £72,000 - £108,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Quick apply
7d
Operations Manager
CH&CO —London
- £65,000 - £70,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
7d
ZARA VISUAL COMMERCIAL MANAGERS LADIES , KIDSWEAR LONDON
INDITEX —London
- Full-time
- Merchandising
- Analysis skills
- Training & development
- Employee discount
- Referral programme
Quick apply
Senior Commercial Manager - Major Projects
Clarion Housing Group —London
- £103,846 - £129,808 a year
- Full-time
- Hybrid work
- Travel
- Contracts
5d
Partnerships Manager (Lifestyle)
Revolut —London
- £16,500 a month
- Sales
- English
- Business development
ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD
INDITEX —London
- Weekend availability
- Team management
- Leadership
- Time management
Quick apply
Head of Commercial
Sessions —London
- £80,000 - £110,000 a year
- Hybrid work
- Sales
- English
- Business development
- Employee assistance programme
Quick apply
13d

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Succession planning
Payroll administration
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

commercial manager jobs in london bridge station

Zara Covent Garden Customer Experience Manager

General Manager - Brewery Taproom & Malt Haus

Chief of Staff

Sr. Project Manager - Business Transformation

Senior Facilities Manager

GENERAL MANAGER -ZARA -CENTRAL LONDON

Skills Delivery Manager

Commercial Manager - Massimo Dutti London

Massimo Dutti Operations Manager- Regent Street

Operations Manager

Deputy Manager

Client Services Manager

Account Manager, Commercial

Senior B2B Marketing Manager (UK)

Operations Manager

ZARA VISUAL COMMERCIAL MANAGERS LADIES , KIDSWEAR LONDON

Senior Commercial Manager - Major Projects

Partnerships Manager (Lifestyle)

ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD

Head of Commercial

I want to receive the latest job alerts for commercial manager in london bridge station

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