Account director Work, Jobs in London E12 (with Salaries)

Director, Customer Success – KFC US, Canada & LA&C
Yum! Brands —London
- £115,129 - £143,965 a year
- Hospitality
- Spanish
- English
1h
Strategic Account Director
Decagon —London
- £235,000 - £255,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
- Life insurance
Global Account Director
Sovos Compliance —London
- From £250,000 a year
- Sales
- Salesforce
- Microsoft Office
- Life insurance
Quick apply
Enterprise Business Development Director - Shoptalk Europe
Hyve Group —London
- Travel
- Communication skills
- Marketing
9d
Account Director
Raconteur —London
- £70,000 - £90,000 a year
- Remote
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Account Director-UK
Accommodations Plus International —London
- £55,000 - £60,000 a year
- Full-time
- Remote
- Microsoft Excel
- Marketing
- Microsoft Office
Quick apply
10d
Account Director
Right Formula —London
- £500 a day
- Weekend availability
- Hospitality
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Account Director
Haymarket Media Group —London
- £44,000 - £48,000 a year
- Hybrid work
- CRM software
- Sales
- Salesforce
- Flexible schedule
2d
Enterprise Account Executive, Restaurant Technology
FOODHUB —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Presentation skills
- Quick service & fast food restaurant
Quick apply
Account Director (GSO)
Encore Global —London
- Up to £75,000 a year
- Full-time
- Employee assistance programme
- Employee discount
8d
Director of Global Partners - UK, Germany, USA
Storyblok —London
- £132,100 - £205,000 a year
- Remote
- Management
- Sales
- APIs
- Annual leave
- Flexible schedule
Senior Account Director
Collinson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Account Director - Automotive
Haymarket Media Group —London
- £44,000 - £50,000 a year
- Hybrid work
- Sales
- Marketing
- Negotiation
- Flexible schedule
2d
Account Director (UK)
TechnologyAdvice —London
- £70,000 - £90,000 a year
- Remote
- Sales
- Salesforce
- Internship
- Annual leave
- Employee assistance programme
Quick apply
Account Director
WTW —London
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Strategic Account Director
Nearform —London
- Full-time
- Remote
- Travel
- AI
Account Manager
Uncovered Group —London
- Monday to Friday
- Hybrid work
- Social media management
- Communication skills
- Negotiation
- Work from home
- Referral programme
PPC Account Director
Walk-In Media —London
- Hybrid work
- Microsoft Outlook
- Communication skills
8d
Director, Business Development, Energy and Utilities, AWSI Energy and Utilities
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Engineering
- Master's degree
7d
Account Director
IDC Research Inc. —London
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree

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Director, Customer Success – KFC US, Canada & LA&C

Yum! Brands -
London

Apply Now

Job details

£115,129 - £143,965 a year
1 hour ago

Qualifications

French
Hospitality
Spanish
Software deployment
English
SaaS
Account management

Full job description

The Director, Customer Success is responsible for ensuring every KFC market across Europe realizes measurable business impact from the Byte product suite — including Smart Operations, Digital Ordering and Byte OS.

You will lead regional customer success strategy, adoption and value realization — acting as the connective tissue between Product, Deployment, Brand Tech, BMU and Franchisee stakeholders.

Your mission: turn product deployment into sustained restaurant performance — driving adoption, satisfaction and commercial outcomes across all levels of the KFC ecosystem.

Customer Success Strategy & Execution

Develop and execute a regional Customer Success strategy aligned with global frameworks, ensuring consistent success delivery across KFC Europe markets.
Translate global playbooks into actionable regional engagement models — supporting both equity and franchisee restaurant networks.
Establish clear metrics for value realization, adoption and retention across deployed Byte products.
Partner with Product and Deployment teams to ensure closed-loop feedback that drives roadmap prioritization and continuous improvement.

Market & Franchisee Engagement

Serve as the single point of contact for KFC markets in scope, monitoring satisfaction, managing escalations, and ensuring timely resolution of critical issues.
Lead quarterly business reviews with key markets to communicate performance impact, ROI and product roadmap alignment.
Proactively identify market health risks and orchestrate cross-functional plans to improve adoption, satisfaction and commercial performance.
Represent customer voice and operational insights in product planning, AOP cycles and go-to-market readiness.
Partner with Finance and Brand leads to support renewal readiness and ensure continuity of services post-contract periods.

Value Realization & Insights

Build frameworks for restaurant-level impact tracking — linking Byte adoption to measurable business outcomes (e.g. speed of service, order accuracy, waste reduction, sales uplift).
Partner with Data Science and Finance to quantify ROI by market and region, ensuring customer success is tied to commercial success.
Leverage customer analytics, health scoring and insights to guide proactive engagement and expansion opportunities (cross-sell and up-sell opportunities across Byte portfolio).

Cross-Functional Leadership

Collaborate with Deployment, Product and Brand Tech to ensure smooth hand-off from deployment to post-go-live support and optimization.
Partner with PMO and Go-to-Market teams to support readiness for new Byte suite launches.
Drive consistency in customer onboarding, support, and enablement practices across all KFC markets in scope.

Leadership, Culture & Influence

Lead and develop a regional Customer Success team across multiple geographies, balancing central governance with local accountability.
Foster a customer-obsessed, data-informed culture anchored in Yum!’s Smart, Heart & Courage leadership behaviors.
Role-model collaboration, empathy, and executional excellence — building strong alignment across markets, brands, and functions.

8–10 years of experience in Customer Success, Account Management or Customer Experience within SaaS, platform or QSR/hospitality industries.
Proven success leading customer success or adoption programs across multi-market, franchise or enterprise environments.
Strong understanding of digital product deployment, operations technology and franchisee engagement dynamics.
Skilled in stakeholder management across executive, technical and operational audiences.
Data-driven decision-maker with the ability to connect customer outcomes to business impact.
Excellent communicator and storyteller who can translate complex technology into business value.
Fluent in English; Spanish or French proficiency a plus for regional collaboration.

Salary range: £115,129 - £143,965 + eligible bonus + comprehensive benefits

Apply Now

Refine Your Search

account director jobs in london e12

Director, Customer Success – KFC US, Canada & LA&C

Strategic Account Director

Global Account Director

Enterprise Business Development Director - Shoptalk Europe

Account Director

Account Director-UK

Account Director

Account Director

Enterprise Account Executive, Restaurant Technology

Account Director (GSO)

Director of Global Partners - UK, Germany, USA

Senior Account Director

Account Director - Automotive

Account Director (UK)

Account Director

Strategic Account Director

Account Manager

PPC Account Director

Director, Business Development, Energy and Utilities, AWSI Energy and Utilities

Account Director

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