Solutions engineer Work, Jobs in London N1c 4ag (with Salaries)

Solutions Engineer
Factory —London
- Full-time
- Computer Science
- Engineering
- Data analysis skills
Customer Success Engineer ( London)
Deepgram —London
- £140,000 - £175,000 a year
- Full-time
- APIs
- AI
Presales Solutions Engineer
Absorb —London
- Full-time
- Remote
- Business
- Communication skills
- Annual leave
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- Computer networking
- Work from home
Junior Implementation Engineer - London
Pierce Washington —London
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Solutions Engineer
Siemens —London
- Full-time
- ERP systems
- AI
- Communication skills
Solutions Engineer, Expansion UK
Partly —London
- Full-time
- Gym membership
- Flexible schedule
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Connectivity Operations
Gigs —London
- £70,000 - £100,000 a year
- Travel
- Communication skills
- Analytics
Onsite Engineer
Advania UK —London
- £45,000 - £55,000 a year
- Monday to Friday
- Azure
- Continuous improvement
- Computer networking
3d
Solutions Engineer
Digital Turbine —London
- Full-time
- Bachelor's degree
- AI
- Business
7d
Service Desk Engineer
The International Transport Workers Federation (ITF) —London
- £47,223 a year
- Full-time
- Continuous improvement
- Communication skills
8d
Solutions Engineer
ThreatAware —London
- Full-time
- Hybrid work
Quick apply
Solutions Engineering
Geotab —London
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Solutions Engineer
Sana Labs AB —London
- Full-time
- AI
- Communication skills
Principle AI Solutions Engineer
Aqovia —London
- Hybrid work
- AI
8d
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Customer Service Specialist - Service & Repair
Medtronic —Watford
- £36,800 - £75,000 a year
- Full-time
- English
- Analysis skills
- Education
1d
Trainee Counter-Drone Systems Engineer
Sopra Steria —London
- Up to £35,000 a year
- English
- Analysis skills
- No degree

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Solutions Engineer

Factory -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Computer Science
Stakeholder collaboration
Client engagement
Stakeholder liaison
Engineering
Data analysis skills
Internal department liaison
Analysis skills
Bachelor's degree
Relationship management
Software development
Customer support
Customer interaction
Communication skills
Progress tracking
Help desk

Full job description

About the Role

Factory is looking to hire a Solutions Engineer to play a crucial role in ensuring customer success and enhancing our product experience.

Customer experience is paramount at Factory. We deliver exceptional experiences for our customers, which stems from one of our core operating principles: Create Obsessed Customers. By providing close support and fostering strong partnerships, we ensure our customers unlock the full potential of our products. As such, we are looking to hire a Solutions Engineer to play a crucial role in ensuring customer success and enhancing our product experience.

What you will do and achieve

Customer Journey Management: Drive end-to-end success for customers from pre-contract signing through pilot and conversion. Lead customers through onboarding, including training sessions with developers. Monitor and communicate the status and progress of customers to ensure their continued success.
Proactive Customer Guidance: Understand each customer’s unique needs and provide tailored product recommendations and feature access to ensure they derive maximum value from our products.
Technical Support: Address technical queries from customers and collaborate with the engineering team to resolve more complex issues as they arise.
Data-Driven Product Insights: Harness customer data and feedback to drive transformative improvements in the product experience.
Engineering Liaison: Act as a bridge between our customers and engineering teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently.

Qualifications

3-4 years of experience with a technical background and demonstrated passion for customer success. A Bachelor’s degree in Computer Science, Engineering or a related field is required.
Ability to quickly grasp new technologies and software development practices. Proficiency across the tech stack is highly valued.
Proven ability to identify, diagnose, and resolve complex technical issues in customer environments, demonstrating exceptional problem-solving skills.
Strong analytical skills, with the ability to engage in critical data analysis and derive actionable insights.
Excellent communication and interpersonal skills, capable of fostering positive relationships with customers and working collaboratively across internal teams.
A hunger for learning and a drive to continuously improve, both in terms of personal skills and the product’s value to customers. Must be motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment.

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