Customer specialist Work, Jobs in London Tw1 (with Salaries)

Customer Support Specialist
Air Apps —London
- £18,000 - £25,000 a year
- Full-time
- Social media management
- English
- Bachelor's degree
- Life insurance
Customer Support Specialist (m/f/d)
PSL Global Solutions Ltd. —London
- £34,420.00 - £38,434.98 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Customer Support Specialist, OntheMarket - London
CoStar Group —London
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Sales Assistant - UNIQLO Battersea
UNIQLO —London
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Care Coordinator
Peabody —London
- £39,866 a year
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee discount
13d
Customer Service Specialist - Savings
Tembo —London
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Customer Assistant
Lidl —London
- £14.80 - £15.30 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
16h
Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
Application Support Specialist
Programme & Service Delivery —London
- £52,000 - £60,000 a year
- Full-time
- Hybrid work
- English
Quick apply
6d
Customer Care Specialist
Prima —London
- Hybrid work
- Customer service
- Care experience
- Data entry
Quick apply
Principal Customer Success Specialist - UK&I
Medtronic —London
- £62,400 - £93,600 a year
- Full-time
- Project management
- Bachelor's degree
- Driving
Customer Insights Specialist
HeliosX —London
Quick apply
Bi-Lingual Customer Service Specialist
OpenTable —London
- £30,000 a year
- Weekend availability
- Hospitality
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
3d

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customer specialist jobs near london tw1

Customer Support Specialist

Air Apps -
London

Apply Now

Job details

Full-time
£18,000 - £25,000 a year

Benefits

Company pension
Life insurance

Qualifications

iOS development
Social media management
iOS
English
Bachelor's degree
Zendesk
Continuous improvement
UX
Customer support
Communication skills

Full job description

About Air Apps

At Air Apps, we believe in thinking bigger and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018 and now with offices in both Lisbon and San Francisco we’ve remained self-funded while reaching over 100 million downloads worldwide.

Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll play a key role in delivering exceptional user experiences, helping people get the most out of our products every day.

Join us on this journey to redefine resource management and change lives along the way.

This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts.

The Role

As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications. This role sits at the intersection of customer experience, product feedback, and operational excellence.

They will work in a fast-paced environment, collaborating closely with engineering and marketing teams to report issues, share insights, and contribute to continuous product improvement. This role also involves monitoring customer satisfaction, analyzing trends, and helping shape strategies that enhance the overall user journey.

Responsibilities

Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
Escalate bugs and product issues with clear documentation and actionable insights
Generate and manage reports on customer experience metrics and satisfaction levels
Monitor trends and recurring issues to inform product and customer experience improvements
Contribute to customer experience strategies and initiatives that elevate service quality
Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
Create and maintain documentation, knowledge base articles, and internal processes
Manage multiple projects and priorities effectively in a dynamic environment

Requirements

Approximately 3+ years of experience in customer support or a similar role
Proficiency in English; additional languages are a plus
Strong experience with Zendesk, social media platforms, and other customer communication tools
Solid understanding of iOS applications and mobile ecosystems
Ability to troubleshoot technical issues and identify root causes methodically
Strong written communication skills with attention to detail
Comfortable working with data, reporting, and customer experience metrics
Self-motivated and able to manage time and priorities independently
Ability to handle multiple projects simultaneously in a fast-paced environment
Interest in customer experience trends and continuous improvement practices
Experience with documentation and cross-team coordination is a plus
Bachelor’s degree in a relevant field or equivalent practical experience

Why Join Air Apps?

Apple hardware ecosystem for work.
Annual Bonus
Top-tier Health and Life Insurance for peace of mind.
Transportation Budget to support your commute needs.
Coverflex benefits package for meal allowances, well-being, and more.
Air Conference - an opportunity to meet the team, collaborate, and grow together.
Pension Fund to support your long-term financial planning.
Urban Sports Club membership to keep you active.
Meals 100% free at the hub.

Diversity & Inclusion

At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.

Application Disclaimer

At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.

Compensation Range: €18K - €25K

Apply Now

Refine Your Search

customer specialist jobs in london tw1

Customer Support Specialist

Customer Support Specialist (m/f/d)

Customer Onboarding Specialist

Product Support Specialist - EMEA

CUSTOMER SUPPORT SPECIALIST

Customer Onboarding Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Support Specialist, OntheMarket - London

Sales Assistant - UNIQLO Battersea

Customer Care Coordinator

Customer Service Specialist - Savings

Customer Assistant

Customer Engagement Specialist

Zara Operations Store Specialist

Application Support Specialist

Customer Care Specialist

Principal Customer Success Specialist - UK&I

Customer Insights Specialist

Bi-Lingual Customer Service Specialist

Resident Liaison Officer

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Application Disclaimer

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