Technical support Work, Jobs in Long Buckby, Nth (with Salaries)

Senior Service Analyst
Sopra Steria —Milton Keynes
- Up to £39,000 a year
- Microsoft Office
- Continuous improvement
- IT
- Annual leave
4d
Technical Support Engineer
Avonnex Limited —Market Harborough
- £24,420 - £26,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Travel
- Free parking
Quick apply
IT Support Technician (1st/2nd Line)
ONETECHUK LTD —Rugby
- £26,500 - £30,000 a year
- Full-time
- English
- Windows
- Driving
Quick apply
1d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
Support Desk Analyst (First Line)
British Pregnancy Advisory Service —Warwick
- £30,682 - £33,264 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
22h
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Technical Support Apprentice
Welcomm Communications Ltd —Market Harborough
- £16,640 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
13d
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
7d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
4d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
IT Support Technician
Howes Percival —Northampton
- Customer service
- English
- Microsoft Office
- Employee discount
21h
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave

I want to receive the latest job alerts for technical support in long buckby, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Service Analyst

Sopra Steria -
Milton Keynes

Apply Now

Job details

Permanent
Up to £39,000 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

MCP
Microsoft Office
Continuous improvement
IT
Help desk

Full job description

Are you an experienced Service Analyst looking for an opportunity to take ownership of service delivery and make a real difference to customers every day?

Do you enjoy solving problems, managing competing priorities and working closely with technical teams to deliver high-quality support?

We're looking for a Senior Service Analyst to join our team in Milton Keynes. Working on-site as part of a collaborative and supportive team, you'll act as a central point of contact for customers across a range of services and contracts, ensuring incidents, problems and service requests are managed efficiently and professionally.

You'll play a key role in maintaining service excellence, supporting continuous improvement and sharing your knowledge with colleagues.

This is a fully on-site role based in Milton Keynes, working 7.5 hours per day, Monday to Friday, with a rota covering early and late shifts between 07:00 and 19:00.

What you'll be doing:

Acting as the primary point of contact for customers, managing incidents, problems and service requests.
Managing incidents and problems through their full lifecycle, resolving issues at first contact wherever possible.
Recording and maintaining accurate information within incident and problem management systems.
Monitoring, prioritising and escalating incidents and problems in line with Service Level Agreements.
Liaising with internal support teams, customers and third-party suppliers, providing clear and timely updates.
Chairing Change Advisory Board, Emergency Change Advisory Board and Problem Review meetings to support effective change control and communication.

What you'll bring:

Microsoft Certified Professional qualification or equivalent experience.
Strong experience working within an Information Technology helpdesk environment.
Experience managing services against Service Level Agreements.
Knowledge of Information Technology Infrastructure Library principles, including Foundation and Change or Problem qualifications.
Sound knowledge of incident, problem and change management processes, tools and techniques.
Understanding of current and emerging developments within service management and their practical application.

It would be great if you had:

Experience working as a Senior Service Analyst within medium to large service management environments.
Advanced knowledge of Microsoft Office applications.
Familiarity with Lotus Notes and Short Message Service technologies.
Experience using HP Service Desk, HP OpenView or similar service desk tools.

If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-time, Permanent.
Location: Milton Keynes.
Security Clearance Level: SC Cleared or eligible for SC Clearance.
Internal Recruiter: Paul.
Salary: Up to £39,000 per annum.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

If you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets

Apply Now

Refine Your Search

technical support jobs in long buckby, nth

Senior Service Analyst

Technical Support Engineer

IT Support Technician (1st/2nd Line)

IT Support Analyst 2nd Line

Support Desk Analyst (First Line)

1st / 2nd Line IT Support Analyst

IT Helpdesk Analyst

1st Line IT Service Desk Analyst

Service Operations Analyst

2nd Line Support Technician

Technical Support Team Lead

Senior IT Support Analyst

Technical Support Apprentice

1st/2nd Line IT Support Engineer

1st Line Support Analyst

IT Support Assistant

Senior IT Support Engineer - On-site Services

IT Support Technician

IT Service Desk Apprentice

Technical Helpdesk

I want to receive the latest job alerts for technical support in long buckby, nth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected