Complaints manager Work, Jobs in Long Whatton, Lec (with Salaries)

Complaints Manager
Trent & Dove Housing —Burton-On-Trent
- Up to £46,728 a year
- Full-time
- Customer service
- Leadership
12d
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Senior Admin Officer - Loughborough
HM Prison & Probation Service —Loughborough
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Complaints Investigation Support Officer M602
Charnwood Borough Council —Charnwood
- £27,254 - £29,064 a year
- Part-time
- Administrative experience
- Free parking
- Annual leave
1d
Operational Support Grade - HMP Stocken (Prison Support Role)
Ministry of Justice —Melton Mowbray
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Independent Reviewing Officer
Nottinghamshire County Council —Nottingham
- Full-time
- Supervising experience
- Care plans
- Communication skills
7d
Communications and Engagement Manager
Forestry England —Sherwood
- £33,854 a year
- Part-time
- Hybrid work
- English
- Free parking
- Employee discount
4d
Talent Acquisition Manager – Contingent Workers
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Customer service
- English
- Analysis skills
Line Operator
Nestlé —Tutbury
- £41,842.92 a year
- 12 hour shift
7d
Strategic Housing Specialist Fosse Way
Ministry of Justice —Leicester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
3d
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Annual leave
- Life insurance
Quick apply
Housing Officer - Derby
Serco Plc —Derby
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
14d
Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
Logistics Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
12d
Repairs Supervisor
Trent & Dove Housing —Burton-On-Trent
- Up to £42,047 a year
- Full-time
- Customer service
- Maintenance
- Supervising experience
12d
Independent Living Advisor
People Places Lives Ltd. —Nottingham
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
HMP Foston Hall - Business Administrator
Ministry of Justice —Derby
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
6d
Operational Support Grade - HMP Leicester (Prison Support Role)
Ministry of Justice —Leicester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
11d
Operational Support Grade - HMP Swinfen Hall (Prison Support Role)
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
11d

I want to receive the latest job alerts for complaints manager in long whatton, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

complaints manager jobs near long whatton, lec

Complaints Manager

Trent & Dove Housing -
Burton-On-Trent

Apply Now

Job details

Full-time
Up to £46,728 a year
12 days ago

Qualifications

Customer service
Leadership

Full job description

Are you an experienced complaints professional with a passion for delivering excellent customer service and driving organisational improvement? Do you have the leadership skills to manage a high-performing team and the confidence to influence change across a business? We are looking for an outstanding Complaints Manager to lead our complaints service, ensuring customer concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code and regulatory requirements.

Reporting to the Head of Customer & Communities, you will lead and manage the end-to-end complaints process, overseeing investigations, resolutions and service improvements across all areas of the organisation. You will manage a dedicated Complaints Team, act as the key contact for the Housing Ombudsman Service, and use complaint insight to identify trends, reduce recurring issues and drive continuous improvement. This role is central to delivering our Customer Voice Strategy and developing a culture of accountability, learning and customer focus throughout the organisation.

Leadership & Team Management - Lead, coach and develop the Complaints Team and manage workloads, performance and quality standards. Foster a positive, collaborative and customer-focused culture whilst supporting colleagues across the organisation to improve complaint-handling practices.

Complaints & Investigations - Oversee complaints from initial receipt through to final resolution and manage complex, high-risk and escalated complaints. Ensure responses are professional, empathetic, accessible and customer focused across all areas.

Housing Ombudsman & Compliance - Act as the organisation's lead contact with the Housing Ombudsman Service. Ensure compliance with the Complaint Handling Code and consumer standards. Lead annual self-assessments, reporting and regulatory submissions. Keep up to date with housing regulation and complaint-handling best practice.

Performance & Service Improvement - Analyse complaint trends and customer feedback. Produce insightful reports for senior leaders, Board members and customer groups. Champion service improvements and monitor outcomes. Support implementation of organisational improvement initiatives.

Customer Experience Ensure customers receive excellent, respectful and responsive service. Promote accessibility and inclusivity within the complaints process. Manage customer contact in line with the Unacceptable Behaviour Policy where appropriate. Oversee compensation decisions and monitor expenditure against budget.

The closing date for application is: 21st July 2026.

INDHIGH

We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.

Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.

We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.

Apply Now

Refine Your Search

complaints manager jobs in long whatton, lec

Complaints Manager

Operations Manager

Senior Admin Officer - Loughborough

Senior Operational Leader - Ilkeston

Complaints Investigation Support Officer M602

Operational Support Grade - HMP Stocken (Prison Support Role)

Independent Reviewing Officer

Communications and Engagement Manager

Talent Acquisition Manager – Contingent Workers

Line Operator

Strategic Housing Specialist Fosse Way

Sterility Assurance Manager

Housing Officer - Derby

Customer Liaison Officer

Logistics Support Manager

Repairs Supervisor

Independent Living Advisor

HMP Foston Hall - Business Administrator

Operational Support Grade - HMP Leicester (Prison Support Role)

Operational Support Grade - HMP Swinfen Hall (Prison Support Role)

I want to receive the latest job alerts for complaints manager in long whatton, lec

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected