Head of operational risk Work, Jobs in Longbridge, Wmd (with Salaries)

Head of Operations
Mears Group —Birmingham
- Up to £90,000 a year
- Driving
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
6d
Financial Crime Manager & Deputy MLRO
Jewellery Quarter Bullion Ltd —Birmingham
- £45,000 a year
- Full-time
- Team management
- In-person
- Banking
- Store discount
- Employee discount
Quick apply
Deputy Head of Referral Coordination Hub - WMCPC
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £57,528 - £64,750 a year
- Full-time
- Leadership
6d
Regional SHE Performance and Culture Partner - Anglia and Eastern
untypical —Shirley
- Public speaking
- Continuous improvement
- Training & development
- Employee assistance programme
Head Of Park Operations
West Midland Safari Park —Bewdley
- Weekend availability
- Continuous improvement
- Team management
- Leadership
- Employee discount
Quick apply
13d
Head of Communication and Engagement
Government Internal Audit Agency —Birmingham
- £73,142 - £79,550 a year
- Part-time
- Presentation skills
- SharePoint
- Leadership
- Annual leave
- Employee discount
Head of Planning
Rolls-Royce —Solihull
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
11d
Head of Operational Risk, Change & Supplier Oversight
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Head of Private Office
Government Property Agency —Birmingham
- £58,478 - £64,743 a year
- Full-time
- Management
- Project management
- Presentation skills
12d
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Team management
Head of Production
Calor Gas Ltd —Warwick
- Management
- Engineering
- Continuous improvement
- Employee discount
9d
Senior Manager - IT Shared Service (Major Incident)
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Microsoft Office
- Team management
Head of Digital & CRM
Standard Life —Birmingham
- From £110,000 a year
- Part-time
- Hybrid work
- Financial services
- Leadership
- Annual leave
10d
Head of Business Risk and Control (Retail)
OSB Group —Wolverhampton
- From £100,000 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
2d
Immigration Services Officer (111957-0726)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Continuous improvement
- Communication skills
Head of Commercial
Homes England —Birmingham
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Employee assistance programme
Head of Safety and Compliance
Trident Group —Birmingham
- £70,000 - £75,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Head of Technical & Facilities
Midlands Arts Centre —Birmingham
- £40,210 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills

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head of operational risk jobs near longbridge, wmd

Head of Operations

Mears Group -
Birmingham

Apply Now

Job details

Permanent
Up to £90,000 a year
6 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Contract management
Driving Licence
Customer relationship building
Stakeholder liaison
Workday ERP
Cost control
Client relationship development
Stakeholder coordination
Driving
Supply chain management
Customer relationship management
Mentoring
Contracts
Ongoing financial performance monitoring
Leadership
Team motivation leadership
Communication skills
Facilities maintenance
Negotiation
Operations leadership experience
Workday
Stakeholder management

Full job description

Annual salary: up to £90,000.00

REQ0038049

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Birmingham - Holt St

Annual salary: up to £90,000.00

Head of Operations

Location: Birmingham

Contract: Full Time Permanent

Salary: £90,000 + car allowance

Join us on our new, exciting contract with Birmingham City Council

Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

About the Role:

We are looking for an experienced Head of Operations - Repairs & Voids to lead the delivery of multiple Social Housing responsive repairs, voids and cyclical maintenance contracts across the Mears Housing division.

This is a senior leadership role with full accountability for operational performance, commercial delivery and customer experience. You will ensure services are delivered on sound operational and commercial principles, providing a safe, high‑performing and customer‑focused service underpinned by strong leadership and positive team ethics.

Reporting to the Operations Director, you will work closely with the operations leaders and senior commercial stakeholders, you will set clear direction across your contract portfolio, ensuring financial targets are achieved or exceeded, productivity is maximised and services remain fully compliant. You will act as a senior escalation point for both internal and client matters, balancing operational control with strategic oversight to drive sustainable performance improvements.

Key Responsibilities:

Lead the delivery of responsive repair contract, ensuring contractual compliance, service excellence and a strong customer experience
Provide visible, authoritative leadership, mentoring and motivating teams while setting clear direction, targets and performance expectations aligned to divisional strategy
Hold full accountability for P&L performance, ensuring robust cost control, margin improvement, effective WIP management and debt oversight
Review and assess contract and business unit performance through regular and monthly financial and operational reviews, maintaining tight control of the cost base
Develop and sustain strong client and stakeholder relationships, acting as the senior operational contact and ensuring high‑quality customer relationship management
Act as the main point of contact for internal and external escalations, resolving issues decisively and professionally
Drive productivity and efficiency across all operational teams, using data, dashboards and performance insight to identify risks and improvement actions
Ensure full and effective use of business operating systems and controls, including MCM, MSP, Dashboards, Workday, SODA, Contract Compliance Plans, Client Development Plans and Standard Operating Procedures
Oversee and manage a large‑scale, multi‑trade workforce and subcontractor supply chain, ensuring compliance, value for money and consistent performance
Ensure all new contracts are effectively mobilised, and any demobilisations are managed in line with agreed plans to the optimum benefit of the business
Maintain full compliance with Health & Safety legislation, working closely with the H&S Manager and undertaking regular joint site visits
Embed and role‑model Mears values and the Mears Red Thread, reinforcing behaviours through contract reviews, appraisals, engagement activity and staff feedback
Prepare for and attend commercial, operational and performance meetings, providing clear insight, challenge and leadership

Key Criteria:

Senior operational experience delivering repairs, voids and maintenance services within social housing or a regulated environment
Strong commercial and leadership, with financial accountability and proven performance improvement experience
Experience managing multi‑trade teams and subcontractor supply chains
Ability to influence, negotiate, challenge and drive change
Data‑driven, with strong capability in productivity, performance and resource management
Sound technical understanding of repairs and maintenance service delivery
Strong knowledge of Health & Safety legislation and compliance requirements
Excellent communication and stakeholder management skills
Formal qualification (CIOB, RICS, Degree or HNC) desirable or relevant career experience
Full UK driving licence

Benefits:

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Car Allowance
Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

Apply or to discuss your application further; contact:

Francesca Swan ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

head of operational risk jobs in longbridge, wmd

Head of Operations

Financial Crime Manager & Deputy MLRO

Deputy Head of Referral Coordination Hub - WMCPC

Regional SHE Performance and Culture Partner - Anglia and Eastern

Head Of Park Operations

Head of Communication and Engagement

Head of Planning

Head of Operational Risk, Change & Supplier Oversight

Project Coordinator

Head of Private Office

Senior Manager - IT Shared Service (Major Incident)

Head of Production

Senior Manager - IT Shared Service (Major Incident)

Head of Digital & CRM

Head of Business Risk and Control (Retail)

Immigration Services Officer (111957-0726)

Head of Commercial

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Head of Safety and Compliance

Head of Technical & Facilities

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