Study manager Work, Jobs in Lostock Hall, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
14d
Project and Change Coordinator
PM+M —Blackburn
- Overtime
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
Senior Product Manager
HippoDigital —Manchester
- £57,500 - £66,000 a year
- Hybrid work
- Agile
- In-person
- Leadership
- Employee discount
Senior Guest Experience Manager
Ett Villa Del Rosario Hospitality Group —Liverpool
- £3,800 - £5,800 a month
- Full-time
- Hospitality
- English
- Mentoring
Quick apply
HMP Kirkham HM Learning and Capability
Ministry of Justice —Kirkham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
12d
Project Manager (Four4All Project)
University of Salford —Salford
- Part-time
- Employee assistance programme
- Employee discount
6d
Market Analyst
Inspired —Kirkham
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Life insurance
13d
BTEC Tutor/Coach
Bolton Wanderers in the Community —Bolton
- £26,000 a year
- Overtime
- English
- Education
- First Aid Certification
- Free parking
- Store discount
Quick apply
Bid Manager
razorblue Careers —Salford
- £40,000 - £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
Account Manager
Childcare Marketing Group —Manchester
- £3,300 - £48,000 a month
- Full-time
- Childcare
- English
- Project management
Quick apply
9d
Senior Project Manager
M Group —Rochdale
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee discount
Senior Finance Manager
GXO Logistics —Warrington
- Up to £75,000 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
Surveying Manager
Lancaster City Council —Morecambe
- £45,091 - £49,282 a year
- Hybrid work
- Maintenance
- Construction experience
- Communication skills
- Annual leave
Apprenticeship Engagement HR Support Apprentice
Department for Work and Pensions —Blackpool
- £32,137 a year
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
- Employee assistance programme
7d
Sales Coach
FIND. —Warrington
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Trainee Bid Writer
Glendale Countryside Ltd —Chorley
- £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Time management
Customer Marketing Manager
Infinity —Manchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Marketing
- Employee assistance programme
Research Manager
Dentsu —Manchester
- Full-time
- Analysis skills
- Project management
- Presentation skills

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

study manager jobs in lostock hall, lan

Head of Customer Experience

Senior Account Manager

Talent Acquisition Partner

Project and Change Coordinator

Senior Product Manager

Senior Guest Experience Manager

HMP Kirkham HM Learning and Capability

Project Manager (Four4All Project)

Market Analyst

BTEC Tutor/Coach

Bid Manager

Account Manager

Senior Project Manager

Senior Finance Manager

Surveying Manager

Apprenticeship Engagement HR Support Apprentice

Sales Coach

Trainee Bid Writer

Customer Marketing Manager

Research Manager

I want to receive the latest job alerts for study manager in lostock hall, lan

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