Join a growing business where no two days are the same.
TDK Mechanical Services is looking for an organised, customer-focused Business Coordinator to join our busy operations team in Epping.
This is an ideal opportunity for someone who enjoys working in a fast-paced environment, solving problems, coordinating multiple tasks and delivering excellent customer service. You'll be a key part of our service delivery team, ensuring engineers are scheduled efficiently and residents and clients receive outstanding support.
Whether you have experience as a Service Coordinator, Planner, Scheduler, Administrator or Customer Service Coordinator, we'd love to hear from you.
What you'll be doing
- Scheduling engineers and subcontractors for reactive and planned maintenance
- Managing jobs through our job management system
- Speaking with residents and clients by phone and email
- Providing updates on appointments and ongoing works
- Coordinating diaries and operational schedules
- Handling customer enquiries and complaints professionally
- Supporting Contract Managers and Project Managers
- Ordering materials and equipment
- Maintaining accurate records and compliance documentation
- Helping ensure KPIs and service levels are achieved
We're looking for someone who has
✔ Excellent communication and customer service skills
✔ Strong organisational and planning abilities
✔ The ability to prioritise a busy workload
✔ Confidence using Microsoft Office
✔ Great attention to detail
✔ A positive, proactive attitude
Experience in scheduling, planning, facilities management, construction, maintenance or housing repairs would be advantageous but is not essential.
What we offer
- £14.00 per hour
- Flexible 30-hour working week
- Friendly and supportive team
- Opportunities for development within a growing company
- Free on-site parking
- Company pension
- Training and ongoing support
About TDK Mechanical Services
TDK Mechanical Services provides planned and reactive maintenance services across commercial and residential properties. We pride ourselves on delivering excellent customer service while supporting our employees to develop and grow within the business.
If you're organised, enjoy working with people and thrive in a busy environment, we'd love to hear from you.
Our Commitment to Inclusion
At TDK Mechanical Services, we believe that a diverse workforce makes us stronger. We are committed to providing equal opportunities for all and welcome applications from people of all backgrounds. Recruitment decisions are made based on skills, experience and potential.
Pay: From £21,800.00 per year
Benefits:
Application question(s):
- Do you have previous experience in an administrative, scheduling, customer service or coordination role?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
