Application support analyst Work, Jobs in Loughton Roding, Ess (with Salaries)

Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
7d
Application Support Analyst
Talan —London
- Full-time
- Communication skills
Quick apply
Application Support Analyst - Claims
Kennedys Law —London
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Application Support Analyst (PA26Q3ASJH102)
SS&C Technologies —London
- Weekend availability
- Spanish
- English
- Databases
14d
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Trading Application Support
Talan —London
- Full-time
- Communication skills
Quick apply
Alliant Support Analyst
Hachette —London
- Weekend availability
- Analysis skills
- Annual leave
- Employee discount
3h
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Communication skills
Quick apply
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
9d
Business Analyst
Zaizi —London
- £70,000 - £85,000 a year
- Hybrid work
- Continuous improvement
- APIs
- Annual leave
- Work from home
Quick apply
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
10d
Energy Data Analyst
Veolia ES (UK) Limited —London
- £31,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
3d
Site Support Analyst
Beam Inc. —London
- Bachelor's degree
- Travel
2d
Performance Analytics and Insight Analyst
Referrals Only —London
- £61,400 - £75,000 a year
- Remote
- Work from home
- Flexible schedule
7d
Applications Analyst
Islington Council —Islington
- £44,235 - £51,228 a year
- Full-time
- Employee discount
Data Analyst
Octopus Legacy —London
- Hybrid work
- Communication skills
- Employee discount
- Life insurance
Quick apply
Technical Support Analyst
CoStar Group —London
- Full-time
- Databases
- Bachelor's degree
- No degree
- Annual leave
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Master's degree
- SQL
- No degree
IS Support Analyst - 1st Line
Trowers & Hamlins —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
1d

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Application Support Analyst

Clarksons -
London

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Job details

Permanent
7 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
Data analysis skills
Internal department liaison
Analysis skills
Service restoration
Continuous improvement
Staff training
Risk management
Technical support incident logging
Technical writing
ServiceNow
Customer support
Problem management
Customer interaction
Application support
Incident log maintenance
Communication skills

Full job description

Role Summary

We’re looking for a proactive and technically skilled Application Support Analyst to join our IT team based in our London office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users.

If you’re a motivated IT professional with a strong User-service ethos and a passion for solving problems, we’d love to hear from you. This is an excellent opportunity to contribute to the development, maintenance, and enhancement of business-critical systems that support our internal stakeholders. This is a varied and rewarding position that offers the chance to play a crucial role in modernising and supporting digital services across the Clarksons’ brokerage.

Key Responsibilities

Product Success and Training

Provide clear, professional, and empathetic support for Users contacting the Support Desk.

Regularly monitor and review User feedback and ticket trends to improve User experience.

Support process improvements to improve user experience.

Conduct user onboarding and training

Create the internal knowledge base by documenting user guides, FAQs, resolutions, best practices, and troubleshooting guides.

Support & Issue Resolution

Provide first and second level support, handling queries raised by users

Provide remote and on-site support for users and systems

Investigate, categorise, and diagnose user issues, ensuring efficient and accurate resolution.

Act as a bridge between first-line support and technical/operational teams, escalating complex issues where necessary.

Manage and track User cases and incidents, ensuring they are resolved efficiently within agreed SLAs.

Maintain detailed records of investigations and resolutions for reporting and analysis.

Participation in problem management & major incident management, as required.
Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.
Support system outages by raising issues, performing high-level analysis, and keeping stakeholders informed.
Offer testing for initiatives such as black building and DR scenarios.
Implement a status page solution for incident updates.

Collaboration & Stakeholder Engagement

Work closely with cross-functional teams to ensure effective resolution of cases and incidents.

Liaise with external managed service providers to support issue resolution and continuous improvement.

Provide clear and concise communication to users regarding issue status and expected resolutions.

Conduct regular training sessions for the support team to keep them updated on new features and best practices.

Process Improvement

Identify opportunities to improve workflows, efficiency and User experience in handling issues and queries.

Standardise communication on release/maintenance across products.

Ensure adherence to industry regulations and internal IT governance policies and processes when managing cases and incidents.

Generate reports and insights on recurring issues, trends, and areas for improvement.

Continuously identify and analyse potential issues and emerging trends mitigating risks proactively.

Maintain the internal knowledge base by documenting FAQs, user guides, resolutions, best practices, and troubleshooting guides.

Creation of common practices and participation in knowledge-sharing forums and communities across Clarksons

Skills & Experience

Exceptional User facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders.

Excellent problem-solving and analytical skills, with attention to detail.

Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms.

IT Service Management experience across incident management, problem management and change management.

Service support/analyst background.

Ability to document triage procedures and best practices to enhance support efficiency.
ITIL V 3 or Above

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Refine Your Search

application support analyst jobs in loughton roding, ess

Application Support Analyst

Application Support Analyst

Application Support Analyst - Claims

Application Support Analyst (PA26Q3ASJH102)

Support Analyst

Trading Application Support

Alliant Support Analyst

1st Line Support Analyst

Application Support Analyst - EMEA

End User Support Analyst

Business Analyst

Deskside Support Analyst

Energy Data Analyst

Site Support Analyst

Performance Analytics and Insight Analyst

Applications Analyst

Data Analyst

Technical Support Analyst

Trading Data & AI Analyst

IS Support Analyst - 1st Line

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