Complaints manager Work, Jobs in Loughton Roding, Ess (with Salaries)

Conduct & Complaints Manager
ASCOT GROUP —London
- Full-time
- Team management
- Contracts
- Training & development
Operations Director
Aiyara Partners —Romford
- £100,000 - £120,000 a year
- Full-time
- Business development
- Continuous improvement
- Budgeting
Quick apply
7d
Customer Complaints Manager
Teya —London
- Full-time
- Team management
- Leadership
- Banking
- Annual leave
- Flexible schedule
2d
Complaints Lead
The Riverside Group —London
- £52,065.35 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
5h
Investigations Officer
Department for Energy Security & Net Zero —London
- £43,765 - £53,220 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
7d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
13d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quality Manager
De La Rue —Loughton
- Monday to Friday
- Analysis skills
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
Programme Support Officer
Department for Science, Innovation & Technology —London
- £39,850 - £43,020 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
10d
Complaints Manager
Zego —London
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
6d
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
Victims Liaison Officer - Public Protection - Hertfordshire - East of England
HM Prison & Probation Service —Cheshunt
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Senior Complaints Officer
Arbuthnot Latham —London
- Communication skills
- Banking
Governance Officer X2
The City Of London —London
- £44,110 - £55,000 a year
- Full-time
- Research
3d
Associate Network Service Manager
Healios —London
- Up to £70,000 a year
- Full-time
- Remote
- Project management
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Compliance Manager
Onmo —London
- £50,000 - £70,000 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Detention Gatekeeper Caseworker
Home Office —Croydon
- £38,415 - £38,991 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
9d
Planner
McCann —Brentwood
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Delivery Manager (Operations)
Government Property Agency —London
- £46,000 - £50,570 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
13d

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Conduct & Complaints Manager

ASCOT GROUP -
London

Apply Now

Job details

Full-time

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Team management
Contracts
Employee performance appraisals
Management reporting
Multidisciplinary collaboration
Training & development
Root cause analysis
Corporate regulatory compliance oversight

Full job description

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way .

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Job Purpose:

To adopt a commercial, pragmatic approach, aligned to and working alongside Ascot’s Business stakeholders, providing support and advice where required on a range of conduct risk, consumer duty and complaints issues.

To have overall responsibility of the oversight, maintenance and development of Ascot’s conduct risk, consumer duty and complaints framework, including all related management, reporting, and regulatory requirements.

Managing the Conduct & Complaints Team, ensuring regulatory and reporting requirements, both internal and external, are met and the annual Conduct & Complaints Monitoring Plan is executed.

Detailed Duties:

General responsibilities

Responsibility for managing, supervising and overseeing the Conduct & Complaints Team. This includes:
- Ensuring work is completed in timely manner and to a high quality;
- Holding regular team meetings;
- Providing ongoing feedback and development to the Team;
- Appropriately delegating and distributing work; and
- Completing annual appraisals and assessments.

Overseeing Ascot’s Conduct, Consumer Duty and Complaints Frameworks. This includes:
- Reviewing and updating all related policies and procedures;
- Drafting new policies/procedures where required;
- Ensuring adherence to regulatory requirements, including Lloyd’s of London and the FCA.

Providing regular reporting on conduct risk, consumer duty and complaints issues. This includes responsibility for FCA and Lloyd’s of London returns and submissions, including RMAR, Eligible Complainants and other reports.

Assisting and developing a positive conduct, consumer duty and complaints culture within Ascot. This includes advising, training, supporting and working with the Delegated Authority Management Team, Claims, Underwriters and other stakeholders to ensure:
- All related deadlines are met.
- Appropriate training and education are completed.
- Notifications made to Lloyd’s of London and FCA where appropriate;
- Any matters escalated where required;
- Commercial and pragmatic resolutions are reached; and
- Ascot’s consumers, customers and clients are kept at the heart of our business.

Consumer Duty

Having regular meetings with Ascot’s Consumer Duty Champion. Providing the necessary updates, information and feedback to the Champion as required.

Drafting and compiling the annual Consumer Duty attestation and obtaining Board approval.

Ensuring Ascot is fulfilling its Consumer Duty obligations, meeting the Outcomes and that this is being evidenced and reported.

Attending monthly and/or quarterly Product Review Panel and Product Oversight Group meetings. Where required, attending relevant external groups, such as Lloyd’s of London, the LMA or others.

Conduct Risk

Maintaining and developing the Conduct Risk Dashboard. Producing monthly and/or quarterly Conduct & Complaints MI pack for management review.

Working closely with key internal stakeholders including the MI Development Team, Data Teams, Delegated Authority Management Team and others to obtain and present data.

Oversight and responsibility for Ascot’s conduct processes including Conduct Pre-Bind Questionnaires, Fair Value Assessments and general contract reviews.

Monitoring the Conduct Queries inbox and ensuring agreed response times and deadlines are met.

Joining the Delegated Authority Management Team to attend regular meetings with the Lloyd’s of London Market Oversight & Delivery Team. Answering queries and responding to information requests as required.

Working with and assisting Ascot stakeholders to ensure the Business continues to meet all Lloyd’s Oversight Principles.

Complaints

Maintaining oversight of the Complaints process at Ascot. This includes acting as the single point of contact for all complaints, making sure all communications sent in are in accordance with relevant deadlines and contain all appropriate wording.

Meeting, working with and providing feedback to Ascot’s Delegated Complaints Administrators.

Compiling MI, data and performing root cause complaint analysis where required.

Working closely with the Complaints Handling Associate, Claims, Underwriters and other key stakeholders, to ensure there is appropriate education and responsiveness to complaints issues.

Monitoring Ascot’s Complaints inbox and responding to queries in a timely manner.

Additional Details/Other:

Ad-hoc workstreams or projects as determined by the Head of Compliance.
Assist with various Ascot internal project group(s), especially those with a conduct, delegated authority or an underwriting element, to help progress the project(s) and ensure key regulatory issues are considered and actioned.

Please be aware that Ascot Group’s job opportunities will be posted on our official careers page. All official communication comes from @ascotgroup.com email addresses, if you receive a job offer or recruitment communication from Ascot Group that you suspect might be fraudulent, do not hesitate to contact us directly to verify its legitimacy . We will never ask for payment or sensitive personal information during any stage of the recruitment process. Your privacy and trust are of utmost importance to us, and we strive to ensure that you have a positive experience with Ascot Group.

#LI-Hybrid

Apply Now

Refine Your Search

complaints manager jobs in loughton roding, ess

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I want to receive the latest job alerts for complaints manager in loughton roding, ess

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