Customer experience manager Work, Jobs in Loughton Roding, Ess (with Salaries)

Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Final Mile Territory Manager FTC
Evri —Chigwell
- £32,000 - £35,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Warehouse Operations Manager
Dellmoor Ltd —Romford
- £35,993.55 - £51,000.00 a year
- Full-time
- ERP systems
- Forklift
- Supervising experience
- Free parking
Quick apply
3d
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
2d
Customer Success Manager
SwiftXccess —London
- Remote
- Customer service
Customer Experience Manager, Strategic Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
7d
Manager, Customer Experience, SMB & Mid Market
NAVEX —London
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- AI
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
2d
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Final Mile Territory Manager
Evri —Enfield
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Ecommerce Warehouse Operations Manager
Dellmoor Ltd —Romford
- £30,993.55 - £46,671.24 a year
- Full-time
- ERP systems
- Forklift
- Supervising experience
- Free parking
Quick apply
3d
Customer Experience Program Manager, Fulfilment, EMEA
TikTok —London
- Master's degree
- Analysis skills
- Bachelor's degree
Duty Customer Experience Manager
GTS Rail Operations Limited —London
- Rotating shift
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Customer Experience Manager
Sainsbury's —Harlow
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Operations Manager
Elior UK —Chelmsford
- £55,000 a year
- Full-time
- Customer service
- Recruiting
- Contracts
Quick apply
10d
Fulfilment Team Leader – Warehouse
Finery London —Enfield
- £28,000 a year
- Overtime
- Customer service
- Computer literacy
- Continuous improvement
Quick apply

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Collections Agent

Mr Lender -
Loughton

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Health & wellbeing programme
On-site gym
Annual leave
Discounted or free food
Company pension
Company events
Referral programme
On-site parking

Qualifications

Financial Conduct Authority guidelines
Accounts payable
Customer service
GCSE
Outbound debtor call management
Arrears management
Data entry
Financial services
Customer interaction
Outbound calling
Phone etiquette
Telemarketing
Signposting to community resources
Communication skills

Full job description

Job Title: Collections Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Collections Agent role is to focus on outbound calling of customers who are in arrears and treating them with forbearance and due consideration.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities:

Proactively communicating with customers (via telephone, LiveChat, email and SMS), who have failed to meet one or more of their agreed installment payments when they fall due and assessing each customer’s individual circumstances, on a case-by-case basis, to ensure that appropriate forbearance and due consideration is given, and good outcomes are achieved.
Ensuring that before contacting a customer, all customer account records and notes are reviewed thoroughly to fully understand the customer’s situation and needs (including any preferred communication channels).
Recognising when information about a customer’s needs is relevant to future interactions and making a record of it on their account.
Communicating with and completing all actions for a customer, in a timely manner and required time frames, to help ensure the customer is put in a position where they can make effective decisions, on an informed basis, to help achieve good outcomes and customer experience.
Ensuring that where repayment plans are offered as a form of forbearance, the customers’ needs are taken into consideration and the repayment plan is affordable and sustainable for the customer.
Signposting customers to free debt support advice and money guidance and advising them of the potential benefits of accessing this and the different range of delivery channels available.
Identifying signs and triggers which could indicate the customer is vulnerable and ensure that relevant procedures are followed in supporting these customers (for example, where necessary referral to the Specialist Customer Support Team) so that customers who have characteristics of vulnerability, are not disadvantaged
Ensuring that all communications with customers are clear and easy to understand and adapted to meet the customer’s information needs, to equip them to make decisions that are effective and properly informed.
Tailoring communications, in line with our vulnerability and reasonable adjustment policies, procedures and processes, to consider the characteristics of the customers intended to receive the communication.
Sharing ideas and feedback with your line manager where, through your day-to-day experience with customers, you identify that improvements can be made to the customer journey and/or customer outcomes.
Supporting colleagues and the wider department to ensure department aims are achieved.
Work towards achieving daily and monthly targets both individually and as a team.
Ensuring that you adhere to the FCA Conduct Rules and all relevant policies and procedures (and accompanying processes), which include (but are not limited to):
Forbearance Policy and Procedure,
Vulnerability Policy and Procedure
Customers in Financial Difficulty Policy and Procedure
Data Protection Policy and Procedure
Acceptable Usage Policy
Data Retention, Archiving and Destruction Policy
PCI DSS Procedure; and
Security and Password Policy.

This is a summary of the role and you are expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Experience and attributes (Essential):

Commitment to perform to high standards and:

act with integrity;
act with due care, skill and diligence;
being open and cooperative with the FCA and other regulators; the PRA and other regulators;
pay due regard to the interests of customers and treating them fairly; and
act to deliver good outcomes for customers

Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:

PDL’s products and services meeting the needs of its target market including any vulnerable consumers to ensure good customers outcomes in regard to:
affordability,
sustainability,
appropriate marketing,
sound customer understanding (across the customer base); and
high levels of customer support.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Discounted or free food
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Referral programme

Application question(s):

Do you have prior experience in a Collections role?

Education:

GCSE or equivalent (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in loughton roding, ess

Collections Agent

Customer Experience Manager

Final Mile Territory Manager FTC

Warehouse Operations Manager

Customer Success Manager

Customer Service Team Lead

Customer Enquiries Services Manager

Customer Success Manager

Customer Experience Manager, Strategic Enterprise

Guest & Colleague Experience Manager

Manager, Customer Experience, SMB & Mid Market

Customer Experience and Operations Manager

Customer Success Manager

Final Mile Territory Manager

Ecommerce Warehouse Operations Manager

Customer Experience Program Manager, Fulfilment, EMEA

Duty Customer Experience Manager

Customer Experience Manager

Operations Manager

Fulfilment Team Leader – Warehouse

I want to receive the latest job alerts for customer experience manager in loughton roding, ess

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