Support analyst Work, Jobs in Loughton Roding, Ess (with Salaries)

Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Legal Assistant / Client Support Analyst
Juno —London
- Full-time
- Flexible schedule
Quick apply
Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
2d
Data Entry & Support Analyst
Albourne Partners —Cyprus Station
- Full-time
- English
- Bachelor's degree
- Data entry
- Free parking
- Annual leave
Legal Assistant / Client Support Analyst (Phones)
Juno —London
- £28,000 - £30,000 a year
- Full-time
- Remote
- Flexible schedule
Quick apply
End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
Tradefloor support Junior Analyst
Standard Life —London
- Up to £41,000 a year
- Computer Science
- Scripting
- Financial services
- Annual leave
2d
Data Analyst
Omnia Resourcing —London
- £13 - £18 an hour
- Temporary
- Analysis skills
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Communication skills
Quick apply
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
1d
IS Support Analyst - 1st Line
Trowers & Hamlins —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
6d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
14d
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
12d
Data Analyst
Redcentric —London
- £13 - £15 an hour
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
14d
Junior Business Analyst
EXL Service —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Quality Control Analyst
ACE Laboratories Ltd —London
- £26,500 - £28,000 a year
- Full-time
- Writing skills
- Laboratory experience
- Quality control
- Free parking
Quick apply
Cyber Security Operations Support Analyst
UK Health Security Agency —London
- £41,983 - £52,113 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Communication skills
12d
Supply Support Analyst
World Kinect Corporation —London
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
Application Support Analyst
Talan —London
- Full-time
- Communication skills
Quick apply

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Support Analyst

Palantir -
London

Quick apply

Job details

Permanent

Qualifications

Technical troubleshooting
Client engagement
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
Application support
Root cause analysis
Remote diagnostics

Full job description

Company Description

Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore.

Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.

Job Description

Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved. The main responsibilities of a Support Analyst include the following:

Main Responsibilities

First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
Foster client relationships that arise from support interactions.
Improve products and processes by identifying reoccurring problems that are reported.
Contribute articles to the technical knowledge base.
Ability to work irregular hours on occasion such as weekends.

Qualifications

Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
Ability to communicate effectively with both non-technical users and highly technical users.
Ability to prioritise and balance multiple tasks.
Willingness to research and figure out complex software systems.
Desire to make things more efficient.

Additional Information

We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful and rapidly expanding global organisation.

Quick apply

Refine Your Search

support analyst jobs in loughton roding, ess

Support Analyst

Legal Assistant / Client Support Analyst

Support Analyst

Data Entry & Support Analyst

Legal Assistant / Client Support Analyst (Phones)

End User Support Analyst

Tradefloor support Junior Analyst

Data Analyst

1st Line Support Analyst

IT Support Analyst

IS Support Analyst - 1st Line

End User Support Analyst

Application Support Analyst

Data Analyst

Junior Business Analyst

Deskside Support Analyst

Quality Control Analyst

Cyber Security Operations Support Analyst

Supply Support Analyst

Application Support Analyst

I want to receive the latest job alerts for support analyst in loughton roding, ess

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