OPERATIONAL SUPPORT ANALYST – Baggage Operations
(Airports & Ground Experience)
We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
The Opportunity
We are looking for an Operational Support Analyst to join our Airport & Ground Experience team. You will ensure the stability, performance, and day-to-day usability of our critical baggage systems across our entire airport network. Managing live operational systems, you will collaborate with suppliers and internal teams to keep our operations running safely and efficiently.
What You’ll Do
Operational Support & Incident Management
- Provide advanced support for baggage systems, applications, and frontline devices.
- Resolve incidents within agreed service levels and perform root cause analysis.
- Join the on-call rota to provide out-of-hours support for P1/P2 critical incidents.
- Maintain technical documentation, operational runbooks, and knowledge articles.
Monitoring & Change Support
- Monitor system health using observability dashboards to catch risks proactively.
- Track data flows and messaging between easyJet, handlers, and external partners.
- Coordinate testing and validation for system upgrades and product enhancements.
- Support airport onboarding for new sites, devices, and third-party suppliers.
Access, Reporting & Collaboration
- Manage user permissions securely in line with compliance standards.
- Build data dashboards to track system trends and review supplier performance.
- Partner closely with Ground Ops, Product Managers, and Regional Delivery teams.
Requirements of the Role
What You’ll Bring
- Experienced: Strong background in airport operational processes and baggage ecosystems.
- Knowledgeable: Familiar with baggage reconciliation, self-service bag drop, and tracking tools.
- Collaborative: Excellent communicator who bridges the gap between technical and non-technical teams.
- Resilient: Calm under pressure in fast-paced, live aviation environments.
- Problem-Solver: Proactive mindset focused on continuous improvement and data-driven insights.
Location & Hours of Work
- This full-time role will be based in Luton, operating within a hybrid working model
- Travel across the airport network and operational locations will be required where necessary
- Participation in an out-of-hours on-call rota for critical operational incidents is required as part of this role
“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”
M&P1#
How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!
What you’ll get in return:
At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.
We offer:
- Competitive base salary
- 20% bonus potential.
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues.
We look forward to your application and the possibility of you flying high with our team!
Application Process:
Interested candidates should apply through our careers portal.
Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected].
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
