2nd line support Work, Jobs in Lutterworth, Lec (with Salaries)

2nd Line Desktop Support Technician
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Annual leave
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
12d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
1d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Network & Infrastructure Analyst
The White Company —Northampton
- Weekend availability
- Hybrid work
- Communication skills
- Time management
- Work from home
- Employee discount
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
11d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- Up to £250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
2d
Senior Security Analyst
NEXT —Leicester
- £57,400 - £73,200 a year
- Call to connect
- Analysis skills
- Mentoring
- Free parking
- Employee discount
Trainee Data Developer
NEXT —Leicester
- £27,700 - £29,400 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Employee discount
9d
Business Intelligence Analyst
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Annual leave
- Employee discount
1d
Developer / Senior / Lead Developer
NEXT —Leicester
- £40,800 - £72,600 a year
- Full-time
- Azure
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Network Engineer
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Communication skills
- School
Senior DevOps Engineer
NEXT —Leicester
- £66,600 - £73,800 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Developer / Senior Developer
NEXT —Leicester
- £42,100 - £55,400 a year
- Full-time
- SQL
- Agile
- SDLC
- Free parking
- Employee discount

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2nd line support jobs near lutterworth, lec

2nd Line Desktop Support Technician

Hastings Direct -
Leicester

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Technical troubleshooting
Desktop support
Operating systems
Incident management
Stakeholder collaboration
Ticket management
Service restoration
Ticket management systems
Technical writing
Multidisciplinary collaboration
Application support

Full job description

At Hastings Direct, delivering great colleague experiences depends on strong collaboration across teams. As a Desktop Support Technician, you’ll be a vital part of our IT Operations function, working closely with 1st Line, wider IT teams, and business stakeholders to ensure technology enables colleagues to do their best work.

You’ll bring existing 2nd line experience gained in an IT service capacity, with the confidence to resolve more complex issues while actively collaborating, sharing knowledge, and supporting others. This role is ideal for someone who is positive, proactive, hands-on, and genuinely enjoys working as part of a team, contributing wherever needed to keep services running smoothly.

This is a 6-month fixed term contract and you must be able to work from our Leicester office at least four days each week.

About the role

Take ownership of 2nd Line incidents and service requests, working collaboratively with other teams to resolve issues efficiently and minimise disruption to colleagues.

Accurately log, manage, and update tickets in the ticket management system, ensuring clear communication and shared visibility across teams.

Act as a trusted escalation point for 1st Line colleagues, working in partnership to improve confidence, capability, and first‑time fix rates.

Provide hands‑on support across desktop hardware, end‑user devices, operating systems, applications, and associated technologies, engaging the right teams where required.

Work closely with wider IT teams (including infrastructure, security, applications, and asset management) to resolve issues end‑to‑end.

Build effective working relationships with external suppliers, collaborating to resolve incidents, manage repairs, replacements, and equipment logistics.

Create, maintain, and improve clear, shared documentation and knowledge articles that support consistent ways of working across teams.

Actively contribute to cross‑team service improvement initiatives, helping to improve efficiency, reliability, and colleague experience.

Support IT and business projects by working collaboratively with project teams on device rollouts, system changes, and new service introductions.

Remain calm and professional during high‑priority incidents, working collectively with others to restore service quickly and effectively.

Show flexibility and a willingness to step in and support colleagues and teams where needed to maintain business‑as‑usual activity.

Work in line with Hastings Direct values, policies, and ways of working, always putting teamwork, ownership, and colleague experience first.

About you

Proven experience working in a 2nd Line IT Support or Desktop Support role within an IT Service, IT Operations, or Service Desk environment.

Strong troubleshooting and problem‑solving skills, with confidence working independently and collaboratively to resolve issues.

Practical experience supporting Windows desktop environments, end‑user hardware, applications, and devices.

Experience working within a Service Desk or IT Operations environment, managing incidents and requests against SLAs.

Clear, confident communicator who works well with both technical and non‑technical colleagues.

A positive, can‑do attitude, with a genuine willingness to get stuck in and support others.

Comfortable working in a fast‑paced environment where teamwork and shared ownership are essential.

What we will give you:

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

30/08/2026

Apply Now

Refine Your Search

2nd line support jobs in lutterworth, lec

2nd Line Desktop Support Technician

2nd Line Technical Analyst

IT Support Assistant

1st / 2nd Line IT Support Analyst

Associate Field Services Technician, IT

Support Engineer 2nd Line

Network & Infrastructure Analyst

3rd Line Service Desk Engineer

2nd Line Support Technician

IT Service Desk Apprentice

Senior IT Support Engineer – 3rd Line

Senior Security Analyst

Trainee Data Developer

Business Intelligence Analyst

Developer / Senior / Lead Developer

Network Engineer

Senior DevOps Engineer

Security Pen Tester

2nd Line Help/Service desk Engineer

Developer / Senior Developer

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