Call center manager Work, Jobs in Macclesfield, Chs (with Salaries)

Call Centre Manager
Optegra —Manchester
- £50,000 - £55,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Telesales Manager
OrderYOYO —Manchester
- Conflict management
- Leadership
- Communication skills
Quick apply
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Conflict management
- Leadership
- Free parking
- Annual leave
Manager, Customer Support Ctr
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Hybrid work
- Data analysis skills
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
4d
Outbound Sales Advisor - Warm Leads
H2eCommerce —Crewe
- £28,840 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
3d
CX Workforce Management Manager - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Bachelor's degree
- Team management
- Business
- Annual leave
Customer Service Team Leader
LKQ Corporation —Trafford
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Mentoring
- Training & development

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Call Centre Manager

Optegra -
Manchester

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year
10 days ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Coaching
Patient service
Capacity planning
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Optegra has an exciting new job opportunity for an experienced Call Centre Manager to join our amazing and dynamic team in Manchester. This is a great opportunity to join a forward-thinking business and benefit from our fantastic fully funded training and development programs. This position is based 5 days a week at our Didsbury office, where you’ll provide strong leadership and operational support to our Call Centre team, helping us deliver an exceptional patient experience.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way. Here are some of our amazing benefits:

Benefits

We are rated as a ‘great place to work’ and here are some of our amazing benefits:

– Generous salary which is reviewed annually. This role pays up to £55,000 dependent on experience

– Generous matched pension contributions

– 33 days annual leave inclusive of bank holidays

– Flexible working and SMART working schemes – because we believe in work life balance

– Funded training and development – because we believe in our people

– Celebrating your anniversaries – because we value loyalty and commitment

– Annual STAR awards

– Blue Light Card (amazing discounts online and on the high street)

– Free laser eye treatment for you and 20% discount for friends and family

– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing

– Enhanced maternity and paternity leave

– Cycle to work scheme and season ticket loan

The Role

You will lead a high-performing, multi-disciplinary team that delivers a first-class contact centre service delivering exceptional service to our patients and customers, across both clinical and administrative NHS channels. Responsible for ensuring the team is fully skilled, motivated, and aligned with Optegra’s growth objectives. This role will oversee the efficient management and processing of patients across all hospital sites, driving the achievement of key performance indicators (KPIs) and supporting the organisation’s ambitious growth and excellence targets.

What You’ll Need

Proven experience in managing a high-volume contact centre, ideally within a healthcare or NHS environment, with responsibility for both clinical and non-clinical service lines. Minimum 5 years experience

Strong track record of leading and developing multi-disciplinary teams, including administrative, scheduling, and clinical support staff.

Demonstrated ability to deliver operational excellence, with hands-on experience managing performance against KPIs, SLAs, and national healthcare targets (e.g., RTC/RTT).

Experience working in or alongside NHS services, with a solid understanding of NHS referral pathways, patient booking processes, and healthcare compliance standards.

Expertise in resource planning, rota management, and workforce optimisation, including demand forecasting and capacity planning.

Experience in healthcare operations, business management, or a related field.

Strong leadership and people management skills, with the ability to motivate, coach, and develop high-performing teams.

Excellent communication and interpersonal skills, with the ability to build effective relationships across clinical and non-clinical teams.

If this sounds like you, please get in touch with us by applying for the role.

You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.

Quick apply

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call center manager jobs in macclesfield, chs

Call Centre Manager

Telesales Manager

Landlord Support Team Leader FTC 12 Months

Customer Services Team Leader

Manager, Customer Support Ctr

Outbound Sales Advisor - Warm Leads

CX Workforce Management Manager - Melio

Customer Service Team Leader

Contact Centre Team Leader

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