Customer services team leader Work, Jobs in Macclesfield, Chs (with Salaries)

Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Conflict management
- Leadership
- Free parking
- Annual leave
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Mentoring
- Training & development
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- CRM software
- Supervising experience
- Organisational skills
Quick apply
3d
Central Services Team Leader
Colby River —Altrincham
- £32,500 a year
- Microsoft Word
- Microsoft Outlook
- Team management
- Annual leave
- Work from home
Quick apply
10d
Customer Services Team Leader
Betfred —Birchwood
- Full-time
- Team management
- Organisational skills
- Training & development
Quick apply
12d
Team Leader
Card Factory —Buxton
- £13 an hour
- Customer service
- Leadership
Customer Service Team Leader
LKQ Corporation —Trafford
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
The Rank Group Plc —Oldham
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
4d
Customer Experience Team Leader
Veolia ES (UK) Limited —Warrington
- Full-time
- Organisational skills
- Computer skills
- Training & development
- Annual leave
- Employee discount
Quick apply
1d
Team Lead - Payroll Implementation Services (12 month FTC)
Fourth —Macclesfield
- Hybrid work
- Hotel
- Training & development
- Flexible schedule
- Life insurance
Connections Coordinator Team Leader
ITS Technology Group Limited —Warrington
- Full-time
- Hybrid work
- Salesforce
- Supervising experience
- Continuous improvement
- Free parking
- Work from home
Quick apply
10d
Direct Sales Team Leader
G P Promotions —Manchester
- £300 - £1,500 a week
- Part-time
- Customer service
- No experience needed
- Team management
- Referral programme
Quick apply
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Sales Lead, North UK
Tesla —Manchester
- English
- Business development
- Continuous improvement
Main - Team Leader
WHSmith Travel —Wythenshawe
- £27,479.40 - £31,000.00 a year
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Lead Customer Experience Manager
Sainsbury's —Matlock
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
8d
Workforce Systems Lead
The Christie NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
7d
Team Leader
The Rank Group —Oldham
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
Quick apply
10d
Business Development Lead (Digital Customer Solutions/Retail)
CHEP —Manchester
- Full-time
- Hybrid work
- Business development
- Mentoring
- Contracts

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customer services team leader jobs near macclesfield, chs

Customer Services Team Leader

Mears Group -
Manchester

Apply Now

Job details

Full-time | Fixed term contract
Up to £30,962.61 a year

Benefits

Free parking
Annual leave
Canteen
Employee assistance programme
Employee discount
Paid volunteer time
On-site parking
Shuttle service provided

Qualifications

CRM software
Conflict management
Customer support
Professional development mentoring
Leadership
Team motivation leadership
Communication skills
Time management

Full job description

Annual salary: up to £30,962.61

REQ0039037

Contract Type:

Fixed Term Contract (Fixed Term)

Business Area:

Call centre

Location:

Manchester - Devonshire St N

Annual salary: up to £30,962.61

Job Posting Advert

Customer Service Team Leader

Location: Manchester – Ardwick (M12) - fully office based with no regular hybrid working

Contract: Full Time, 12-month fixed term contract

Hours – 40 hours per week

Week 1: Monday–Friday, 15:30–00:00 (weekend off)
Week 2: Monday–Wednesday, Saturday–Sunday
- Weekday shifts: 15:30–00:00
- Weekend shifts: 08:00–16:30 or 15:30–00:00

Salary - £30,962.61 per annum

About the Role

We are currently recruiting for a Customer Services Team Leader to join our team in Manchester. This is a key leadership role within a fast-paced, customer-focused environment, supporting the delivery of services across a range of Local and Central Government contracts. You will lead and motivate a team of Customer Service Agents, ensuring they provide high-quality support on matters such as repairs, rents, tenancies, antisocial behaviour and transport. Many of our customers are vulnerable, so compassion, empathy and resilience are essential. You’ll foster a first-time fix culture, prioritising quality interactions over rigid call metrics, and ensure your team operates in line with service level agreements, policies and procedures. You’ll receive ongoing support through coaching, one-to-ones and development opportunities, and play a key role in shaping a positive, people-first workplace culture.

Role Criteria

Proven leadership skills with the ability to motivate, guide and develop a team
Experience leading teams in a customer service environment or transferable skills with a willingness to learn
Strong delegation, decision-making and conflict resolution abilities
Clear and empathetic communication with both customers and team members
High standard of verbal and written communication
Strong understanding of customer needs and commitment to excellent service
Quick thinking and effective problem-solving skills
Ability to de-escalate internal and external situations professionally
Excellent time management and ability to prioritise multiple tasks
Comfortable working to strict deadlines and managing team performance
Basic IT literacy (Microsoft 365) and familiarity with CRM systems
Ability to analyse data and produce performance reports
Emotionally intelligent, with patience, empathy and resilience
Able to manage own stress and support team wellbeing
Experience in coaching, mentoring and performance management
Willingness to adapt to change and handle unexpected challenges
Able to occasionally cover night shifts (20:00–08:30) when required
Willing to attend daytime training and development sessions
Expected to cover Bank Holiday shifts (with time/pay in lieu) as these are normal working hours during OOH
Honest, ethical and accountable in all aspects of leadership
Able to deliver both positive and difficult feedback with integrity
Committed to leading by example and taking ownership of team outcomes

Mears Benefits:

Friendly, supportive and progressive work culture and environment.
25 days annual leave plus bank holidays
Annual Mears Fun Day – Free day out for you, friends/family paid for by Mears in recognition of your hard work throughout the year – For employees in England, this is usually a theme park such as Drayton Manor.
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitments – do something worthwhile for a cause close to your heart.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Employee Assistance Programme – Confidential support services for Mental and Physical wellbeing
Mental Health First Aider Network – Confidential MHFA support and signposting.
Employee of the Month Award (Departmental) – a chance to win recognition within the department as well as monthly/yearly rewards vouchers.
Extensive L&D Programme that offers fully accredited certification in areas such as Prevent/Safeguarding and Mental Health Awareness.
Mears Amazing Employee Awards
Subsidised Eye Tests and cost towards glasses for DSE use
Employee Networks and Sub-Forums
Canteen and payable gym available
Office-based in Ardwick (M12), 5-minute walk from Hyde Road
Free on-site parking and bike/motorbike storage
Free shuttle bus to Manchester Piccadilly Station during peak hours

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply or to discuss your application further; contact:

Beth Dunford ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

customer services team leader jobs in macclesfield, chs

Customer Services Team Leader

Contact Centre Team Leader

Customer Success People Lead

Client Services Team Leader

Central Services Team Leader

Customer Services Team Leader

Team Leader

Customer Service Team Leader

Team Leader

Customer Experience Team Leader

Team Lead - Payroll Implementation Services (12 month FTC)

Connections Coordinator Team Leader

Direct Sales Team Leader

Helpdesk Team Leader

Sales Lead, North UK

Main - Team Leader

Lead Customer Experience Manager

Workforce Systems Lead

Team Leader

Business Development Lead (Digital Customer Solutions/Retail)

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