Insight manager Work, Jobs in Macclesfield, Chs (with Salaries)

Digital Customer Success Manager, EMEA
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
Continuous Improvement Lead
Perch Group —Manchester
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Health & wellbeing programme
- Work from home
Quick apply
6d
Head of Operations
Down Syndrome Cheshire —Northwich
- £33,000 - £38,000 a year
- Weekend availability
- Writing skills
- Continuous improvement
- No degree
- Flexitime
Quick apply
6d
Regional Private Hire Licensing Administrator
Otto Car Ltd —Manchester
- £14,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
- Flexitime
- Work from home
Quick apply
11d
Senior People Business Partner - Working across The YES Trust North-West Region.
The YES Trust —Congleton
- £55,746 - £64,690 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Emerging Customer Success Manager
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Travel
- Flexible schedule
- Life insurance
Transformation Change Manager
Parliamentary and Health Service Ombudsman —Manchester
- £49,325 a year
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Annual leave
- Employee assistance programme
4d
Project and Policy Officer
GMCA —Manchester
- Communication skills
Careers & Employment Adviser
University of Derby —Buxton
- £32,942.00 - £42,523.55 a year
- Part-time
- Microsoft Office
- University
- Education
- Annual leave
- Employee assistance programme
2d
Senior Programme Manager
Bespak —Crewe
- Continuous improvement
- Budgeting
- Leadership
Quick apply
Senior Accessibility Consultant
Royal London —Alderley Edge
- Training & development
- Communication skills
- Annual leave
Learning and Training Manager
Home Office —Stoke-on-Trent
- £41,750 - £44,250 a year
- Full-time
- Presentation skills
- Travel
- Training & development
- Annual leave
Information & Insight Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- CRM software
- Data analysis skills
- Team management
- Annual leave
12d
Associate Director Materials Management - 12 months Secondment / FTC
AstraZeneca —Macclesfield
- Continuous improvement
- Team management
- Leadership
2d
Programming and Audience Insights Coordinator
Trafford Council —Trafford
- £25,989 - £28,142 a year
- Weekend availability
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
People Performance & Experience Manager
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Sustainability Officer
Home Office —Stoke-on-Trent
- £41,750 - £44,250 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
10d
Programme Leader - Choices
The Trafford & Stockport College Group —Cheadle
- £49,767 - £51,480 a year
- Full-time
- University
- Recruiting
- Communication skills
- Free parking
- Annual leave
Business Development Manager
MY CAB LTD —Crewe
- £37,000 - £41,700 a year
- Full-time
- Sales
- Salesforce
- Research
- Sick pay
Quick apply
6d

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insight manager jobs near macclesfield, chs

Digital Customer Success Manager, EMEA

Fourth -
Macclesfield

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Discounted gym membership
Flexible schedule
Life insurance

Qualifications

Hospitality
Dashboard visualisation
Content creation
Marketing automation
Audience segmentation
SaaS
Communication skills

Full job description

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Interested in joining our smart, fun, and talented team?

Position Overview

The Digital Customer Success Manager designs and drives Fourth's digital customer experience, sitting at the intersection of Customer Success, Marketing, and BizApps. This role owns the programmes, tooling, and data infrastructure that reduce manual CS intervention and let the CS function scale without sacrificing outcomes. It's not a traditional CSM role — the focus is on systems, journeys, and content rather than individual accounts.

Primary Responsibilities

Digital Strategy & Programme Ownership

Own Fourth's digital CS strategy across the customer lifecycle (adoption, expansion, lifetime loyalty), setting targets and reporting outcomes to CS leadership
Act as the internal authority on digital CS best practice in hospitality SaaS

Automation & Journey Design

Design, build, and optimise automated customer journeys (email, in-app, self-serve) and behavioural playbooks triggered by usage signals, reducing manual CSM touchpoints
Own sequencing and performance measurement of lifecycle automation for Emerging, SMB, and Independent segments, iterating based on engagement data

Marketing & BizApps Collaboration

Partner with Marketing to align lifecycle communications with campaign strategy and brand voice
Partner with BizApps to configure and optimise the CS tech stack, and co-own customer data infrastructure (health scores, usage signals, segmentation)

CS Tech Stack & Data

Define and maintain health scoring models, lifecycle stage definitions, and trigger logic with CS leadership
Build dashboards giving CS leaders real-time visibility of portfolio health and digital programme performance

Voice of the Customer & Feedback Loops

Synthesise NPS, CSAT, support, and usage data into actionable insight for Product, Marketing, and CS leadership

Work with Support and Product to surface adoption gaps and feed learnings into the roadmap

Key Skills and Competencies

Proven experience in Digital Customer Success, CS Operations, or programme-focused CS within a SaaS business
Strong understanding of lifecycle automation — journey design, trigger logic, performance measurement
Hands-on experience with Salesforce and marketing automation tools (Marketo or similar)
Analytical mindset, comfortable with health data, campaign metrics, and portfolio reporting
Strong written communicator and cross-functional collaborator; self-starter who drives programmes independently

Preferred Experience and/or Qualifications

Experience in hospitality, workforce management, or HCM technology
Background in content production — knowledge base, video scripting, or webinars
Experience building health scoring or customer segmentation models
Experience with Gong

Benefits

Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

‍️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.

Laptop and equipment.

Healthcare expense claim tools!

Like in life, at work we also want you to grow with certifications.

Annual meet ups!

Enhanced parenting scheme!

Cycle to work scheme and season ticket loan provided.

Pension and life insurance? Several, for you to choose what looks convenient.

On demand pay tools for you to be able to access salary even before the end of the month!

All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.

Apply Now

Refine Your Search

insight manager jobs in macclesfield, chs

Digital Customer Success Manager, EMEA

Continuous Improvement Lead

Head of Operations

Regional Private Hire Licensing Administrator

Senior People Business Partner - Working across The YES Trust North-West Region.

Emerging Customer Success Manager

Transformation Change Manager

Project and Policy Officer

Careers & Employment Adviser

Senior Programme Manager

Senior Accessibility Consultant

Learning and Training Manager

Information & Insight Manager

Associate Director Materials Management - 12 months Secondment / FTC

Programming and Audience Insights Coordinator

People Performance & Experience Manager

Assistant General Manager-Experience & Innovation

Sustainability Officer

Programme Leader - Choices

Business Development Manager

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