Customer service team lead Work, Jobs in Macclesfield (with Salaries)

Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Team Leader Customer Resolution Department
Angel Advance —Warrington
- £32,000 - £34,279 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
8d
Team Leader
Card Factory —Buxton
- Up to £13 an hour
- Customer service
- Leadership
3d
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
13d
Team Manager
Ocado Logistics —Stoke-on-Trent
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Site Lead Administrator
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Domestic Sales Lead
Johnsons UK Services Limited —Stoke-on-Trent
- £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Digital Colleague Experience Lead
Royal London —Alderley Edge
- AI
- Leadership
- Communication skills
- Annual leave
13d
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mentoring
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
Commercial Team Lead
CHEP —Manchester
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Training & development
Site Lead
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply
Lead Nightshift Manager
Sainsbury's —Cheadle
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
12d
Team Lead - Payroll Implementation Services (12 month FTC)
Fourth —Macclesfield
- Hybrid work
- Hotel
- Training & development
- Flexible schedule
- Life insurance
14d
Product Lead
Vix Technology —Manchester
- Full-time
- Product management
- Mentoring
- Agile
- Employee assistance programme
Quick apply
Team Manager - Pension Transfers
interactive investor —Manchester
- From £36,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Airside - Team Leader
WHSmith Group —Manchester
- £26,466 - £27,500 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Airside - Team Leader
WHSmith Travel —Manchester
- £26,466 - £27,500 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
CX Lead (CX Account Manager) - Commerce
VML/WPP Enterprise Solutions —Manchester
- Business development
- Team management
Quick apply
6d
Business Development Lead (Digital Customer Solutions/Retail)
CHEP —Manchester
- Full-time
- Hybrid work
- Business development
- Mentoring
- Contracts

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customer service team lead jobs near macclesfield

Customer Service Team Manager

Ryan, LLC -
Salford

Quick apply

Job details

Full-time

Benefits

Gym membership

Qualifications

Operations management
Client engagement
Mentoring junior staff
Performance management
Continuous improvement
Continuous improvement cycles oversight
Mentoring
Organisational skills
Employee performance appraisals
Customer support
Professional development mentoring
Business coaching
Leadership
Team motivation leadership

Full job description

Why Ryan?

Competitive Compensation and Benefits
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach

Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high-performing client support function in our Manchester office in MediaCity.

This is a fantastic opportunity for a motivated leader who thrives in a fast-paced, results-focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.

As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.

Key Responsibilities:

Leadership & Team Performance

Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.
Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.
Foster a positive, high-performance culture built on ownership, collaboration, and continuous improvement.

Operational Excellence

Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.
Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.
Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.

Client Experience & Business Growth

Support the identification of upsell and cross-sell opportunities by ensuring the team proactively engages with clients.
Work closely with internal teams to align service delivery with wider business objectives and client needs.
Use performance data and customer insights to drive proactive engagement and continuous improvement.

Team Development

Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression.
Conduct regular performance reviews, providing constructive feedback and recognising achievements.
Create an inclusive, motivated, and collaborative team environment.

Education & Experience:

Proven experience managing or leading customer service or client support teams.
Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
Excellent communication, problem-solving, and decision-making abilities.
Experience working in a fast-paced, performance-driven environment.
A commercially minded approach with the ability to identify opportunities to enhance client value.
Strong organisational skills and the ability to manage multiple priorities effectively.

Why Join Ryan?

Ryan is a global leader in tax services and software, helping clients manage complex tax challenges and maximise financial performance. By joining our Property Tax team, you will:

Be part of a collaborative and growing team in Manchester
Have opportunities for career development and leadership growth
Work within a dynamic, client-focused environment
Contribute to a company that values innovation, performance, and people

#LI-RW1

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in macclesfield

Customer Service Team Manager

Team Leader Customer Resolution Department

Team Leader

Customer Success People Lead

Team Manager

Site Lead Administrator

Domestic Sales Lead

Helpdesk Team Leader

Digital Colleague Experience Lead

Customer Service Team Leader - 12 Month Fixed Term Contract

Commercial Team Lead

Site Lead

Lead Nightshift Manager

Team Lead - Payroll Implementation Services (12 month FTC)

Product Lead

Team Manager - Pension Transfers

Airside - Team Leader

Airside - Team Leader

CX Lead (CX Account Manager) - Commerce

Business Development Lead (Digital Customer Solutions/Retail)

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