Customer insights analyst Work, Jobs in Maida Vale, Gtl (with Salaries)

Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Service Analyst - Reporting & Insights
Elexon —London
- £46,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Junior Customer Insight Analyst
Abel & Cole —Putney
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
3d
Sustainability Analyst (Communications & Customer Insights)
Aggreko —London
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Research Analyst, Customer & Market Insights
Conservatorium Hotel —London
- Full-time
- Analysis skills
- IT
- AI
- Health & wellbeing programme
3d
Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Graduate Programme 2027: Data Scientist and Analyst
Revolut —London
- £10,800 a month
- Full-time
- Hybrid work
- English
- SQL
- Maths
Research Analyst, Customer & Market Insights
Mandarin Oriental Hotel Group —London
- Full-time
- Analysis skills
- IT
- AI
- Health & wellbeing programme
3d
Junior Performance and Data Analyst
Premium Credit Limited —London
- Hybrid work
- Data analysis skills
- SQL
- Employee assistance programme
3d
Market Research & Data Analyst, Reuters Insights
Thomson Reuters —London
- Full-time
- Hybrid work
- IT
- AI
- Communication skills
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
Insights Analyst (Marketing), Gold Open Access Journals
Sage —London
- £50,000 - £60,000 a year
- Hybrid work
- In-person
- Annual leave
Senior CRM Operations Manager
marshmallow —London
- Full-time
- IT
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
Product Business Analyst
Eeze —London
- Hybrid work
- English
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
Junior Data Analyst
Qualient Solutions —London
- Data analysis skills
Sales Compensation Analyst, SMGS Ops, Global Sales Compensation
AWS EMEA SARL (UK Branch) - F93 —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
14d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
12d
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
Customer Insight and Performance Manager (CRM) - 12 month Secondment
Experian —London
- Full-time
- Hybrid work
- Management
- Salesforce
- SQL
- Annual leave
Quick apply
12d

I want to receive the latest job alerts for customer insights analyst in maida vale, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer insights analyst jobs near maida vale, gtl

Service Lead, Settlement and Insights

Elexon -
London

Apply Now

Job details

Fixed term contract
Up to £69,550 a year
7 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
R
Microsoft Office
Tableau
SQL
Analysis skills
Presentation skills
Continuous improvement
Mentoring
Data visualisation
Leadership
Communication skills
Python

Full job description

We have an exciting opportunity for a Service Lead, Settlement & Insights (Global Grade 11) to join our Settlement and Insights team on a 12 month FTC. This role is central to ensuring the effective day-to-day delivery of settlement services that underpin the Balancing and Settlement Code (BSC), while driving operational excellence and continuous service improvement.

You'll play a key role in leading operational services, managing a small team of Service Analysts, and acting as a subject matter expert across settlement processes. Working closely with colleagues, customers and industry stakeholders, you'll help ensure the accurate delivery of settlement services, mitigate operational risk, and support industry change initiatives that are shaping the future of Great Britain's electricity market on the journey to Net Zero.

What you'll do:

As Settlement Service Lead, you'll lead the day-to-day operation of one or more settlement services, ensuring we continue to deliver high-quality, customer-focused services while meeting our legal obligations under the BSC.

Lead and develop a small team of Service Analysts, providing coaching, guidance and performance support.
Oversee the day-to-day delivery of settlement services, ensuring operational excellence and compliance with BSC obligations.
Champion an outstanding customer experience by resolving complex operational issues and supporting customers effectively.
Act as a Subject Matter Expert, providing technical leadership on settlement processes, industry rules and operational procedures.
Identify opportunities to improve services, reduce operational risk and enhance customer outcomes.
Support Service Owners with prioritisation, backlog management and continuous service improvement.
Deliver business readiness activities for industry change, including operational documentation, training and transition into service.
Analyse operational data and trends to provide insight, recommendations and reporting to senior stakeholders, committees and industry groups.
Build strong relationships across Elexon, industry participants, regulators and service providers to deliver collaborative solutions.

What you'll bring:

We're looking for someone who combines strong operational leadership with excellent stakeholder management and technical expertise.

Experience leading or mentoring teams in an operational or service delivery environment.
Strong knowledge of operational processes, continuous improvement and customer service management.
The ability to interpret complex technical or regulatory information and communicate it clearly to different audiences.
Excellent analytical skills with experience using data to identify trends, solve problems and support decision-making.
Confidence building relationships with senior stakeholders, customers and external partners.
A proactive approach to managing priorities, improving processes and driving positive change.
Strong communication and presentation skills with the ability to influence at all levels.
Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.

Desirable experience:

Knowledge of the Balancing and Settlement Code and GB electricity market arrangements.
Experience with industry change programmes, such as Market-wide Half Hourly Settlement (MHHS).
Experience using SQL, Python, R or data visualisation tools such as Power BI or Tableau.
Experience presenting to industry forums or senior governance groups.

What's in it for you:

Up to £69,550 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

customer insights analyst jobs in maida vale, gtl

Service Lead, Settlement and Insights

Service Analyst - Reporting & Insights

Junior Customer Insight Analyst

Sustainability Analyst (Communications & Customer Insights)

Research Analyst, Customer & Market Insights

Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)

Graduate Programme 2027: Data Scientist and Analyst

Research Analyst, Customer & Market Insights

Junior Performance and Data Analyst

Market Research & Data Analyst, Reuters Insights

Lead Analyst, Customer Service Analytics

Insights Analyst (Marketing), Gold Open Access Journals

Senior CRM Operations Manager

Analyst – Desktop Support

Product Business Analyst

Junior Data Analyst

Sales Compensation Analyst, SMGS Ops, Global Sales Compensation

Application Support Analyst

Customer Support Specialist

Customer Insight and Performance Manager (CRM) - 12 month Secondment

I want to receive the latest job alerts for customer insights analyst in maida vale, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected