Locality manager Work, Jobs in Malvern, Wor (with Salaries)

Localities Area Manager (Housing Repairs & Maintenance)
Platform Housing Group —Worcester
- Up to £50,468 a year
- Customer service
- Continuous improvement
- Team management
- Annual leave
Housing Operations Manager (Worcester)
Platform Housing —Worcester
- Up to £51,208 a year
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Empty Homes Manager
Bromford —Tewkesbury
- £48,317.17 a year
- Overtime
- Hybrid work
- Travel
- Budgeting
- Training & development
- Annual leave
- Employee discount
4d
Social Care Assessor
Herefordshire Council —Hereford
- £28,142 - £32,061 a year
- Hybrid work
- Experience working with individuals with disabilities
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
C&YP Social Worker – Family Help – South Locality
Herefordshire Council —Hereford
- £36,363 - £40,777 a year
- Communication skills
- Relocation assistance
- Annual leave
Housing Operations Manager (Worcester)
Platform Housing Group —Worcester
- Up to £51,208 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
C&YP Social Worker – Family Help – North Locality
Herefordshire Council —Hereford
- £36,363 - £40,777 a year
- Communication skills
- Relocation assistance
- Annual leave
Multi-skill Trades 2 - Carpenter (Internal Job Opportunity - Severn West Locality)
Platform Housing Group —Malvern
- Carpentry
- Customer service
- Plumbing
Social Worker
Gloucestershire County Council —Cheltenham
- £38,220 - £40,777 a year
- English
- Free parking
- Annual leave
Social Worker
Herefordshire Council —Hereford
- £36,363 - £40,777 a year
- Annual leave
- Employee assistance programme
10d
Senior Social Worker
Gloucestershire County Council —Gloucester
- £41,771 - £47,181 a year
- Hybrid work
- English
- Free parking
- Annual leave
As & When Receptionist / Administration Assistant (22578)
Barnardo's —Alcester
- £13.47 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Data entry
- Front desk
- Annual leave
- Employee assistance programme
Multi-skill Trades - Carpenter
Platform Housing Group —Worcester
- Carpentry
- Customer service
- Plumbing
10d
Community Support Volunteer
Rethink Mental Illness —Gloucester
- Computer literacy
- Travel
- Computer skills

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Housing Operations Manager (Worcester)
Platform Housing —Worcester
You'll lead a passionate group of Neighbourhood Officers and Localities Operations Coordinators, driving great performance and ensuring our customers receive…
Up to £51,208 a year
Housing Operations Manager (Worcester)
Platform Housing Group —Worcester
You'll lead a passionate group of Neighbourhood Officers and Localities Operations Coordinators, driving great performance and ensuring our customers receive…
Up to £51,208 a year
3d

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Localities Area Manager (Housing Repairs & Maintenance)

Platform Housing Group -
Worcester

Apply Now

Job details

Up to £50,468 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Car scheme

Qualifications

Driving Licence
Operations management
Stakeholder collaboration
Customer service
Continuous improvement
Team management
Housing Health and Safety Rating System (HHSRS)
Customer interaction
Facilities maintenance

Full job description

Lead locally. Deliver quality. Put customers at the heart of every repair.
Platform Property Care are looking for a passionate and experienced Responsive Repairs Area Manager/ Delivery Manager to lead a team of multi-skilled trade operatives delivering safe, efficient, and customer-focused property repairs and maintenance services in Worcester City.
This is your opportunity to make a real difference—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
Reporting to the Localities Operations Manager, you'll ensure day-to-day operations run smoothly by driving performance, supporting your team's development, maintaining compliance with regulatory and health and safety standards, and delivering an excellent customer experience.
You'll be the vital link between our operating model and frontline delivery, using data, insight, and local knowledge to drive continuous improvement and proactively resolve issues before they escalate.
With customers and our values at the heart of every decision, you'll build trust and deliver a property repairs and maintenance service that reflects what matters most to the people who live in our homes.
Success in this role will depend on your ability to collaborate closely with colleagues across Housing Operations, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service that meets both operational objectives and customer expectations.
You'll lead a team of 14 Multi-Skilled Trades Operatives, supported by a Scheduler and a Planner. The Worcester locality is one of our most dynamic and densely populated patches, covering just six square miles and serving around 7,000 properties. With approximately 20,000 repairs completed in the area each year, this is a fast-paced role that offers the opportunity to make a significant impact for both customers and colleagues.

What you'll be doing
Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
Champion a customer-first approach, taking ownership of service delivery and resolving customer concerns before they escalate.
Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
Ensure compliance with HSEQ and regulatory standards.
Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
Collaborate across teams and with contractors to deliver joined-up services.
Promote sustainability goals and responsible resource use.
Support change by communicating clearly, building resilience and helping the team adapt.
Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.
What you'll bring
Strong technical knowledge of property maintenance and building compliance
Up-to-date knowledge of Awaab's Law, Health & Safety legislation, Decent Homes Standard, and HHSRS
Proven experience in leading teams within a Housing or Construction environment and driving service improvements in responsive repairs, voids maintenance or both
A collaborative, inclusive leadership style with a focus on coaching and development
Confidence in using digital systems and promoting data best practices
CIH Level 3 qualification would be desirable

How we'll measure success:
95% of repairs completed within target
85% first-time fix rate
95% customer satisfaction with repairs and estates
High employee engagement and low voluntary turnover
Delivery of improvements, cost-efficiency, and sustainability outcomes
Why join us now
This is more than a management role. It's an opportunity to shape local service delivery, lead a high-performing team, and make a real difference to the customers who live in our homes.
As Platform Property Care continues to evolve, you'll play a key role in embedding our operating model, driving service excellence, and ensuring we deliver safe, efficient, and customer-focused repairs and maintenance services across your locality.

This role involves regular travel across your locality, so a full UK driving licence is essential.
As this is a customer facing role, a DBS check will be required as part of our pre-employment vetting process.
This role is locality based, covering Worcester City, so you will need to live in or close to Worcester.
What we offer
Up to £50,468 per annum
Van with fuel card
28 days annual leave (plus bank holidays) with the opportunity to buy/ sell up to 5 days extra per year.
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave 
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts         
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more       
Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)       
Learning and Development opportunities  
Salary sacrifice electric vehicle scheme 
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers 
Next Steps - How to apply
If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you. Click apply now! Complete a short application form and upload your CV.
Interviews will take place at our Worcester Office on 20th and 21st August.
We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.

Apply Now

Refine Your Search

locality manager jobs in malvern, wor

Localities Area Manager (Housing Repairs & Maintenance)

Housing Operations Manager (Worcester)

Empty Homes Manager

Social Care Assessor

C&YP Social Worker – Family Help – South Locality

Housing Operations Manager (Worcester)

C&YP Social Worker – Family Help – North Locality

Multi-skill Trades 2 - Carpenter (Internal Job Opportunity - Severn West Locality)

Social Worker

Social Worker

Senior Social Worker

As & When Receptionist / Administration Assistant (22578)

Multi-skill Trades - Carpenter

Community Support Volunteer

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