& distribution centre supervisors Work, Jobs in Manchester, Eng (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Shunter Driver (Night Shift) Class 1
G.H. SHELDON FAMILY BAKERS LIMITED —Manchester
- £17 an hour
- 12 hour shift
- English
- Bakery
- Driving
Quick apply
5d
Weekend Porter
Alliance Healthcare —Preston
- Part-time
- Customer service
- Warehouse experience
- Communication skills
13h
HR Advisor
l'Oréal —Manchester
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
Quick apply
Profit and Asset Protection Supervisor
JDSPORTS —Rochdale
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee discount
Quick apply
Sortation Manager
JD.COM INTERNATIONAL UK LTD —Manchester
- Management
- Microsoft Office
- Analysis skills
Quick apply
8d
KW - Security Supervisor
JDSPORTS —Rochdale
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee discount
Quick apply
1d

More jobs to discover

Find similar jobs that you might be interested in.

Customer Care Agent
ABM UK —Manchester Airport
Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to…
Quick apply
Reservations Agent
Ready Steady Store Ltd —Manchester
Handle inbound calls from customers seeking quotations or advice. Make outbound follow-up calls to customers who’ve requested a quote through our website – all…
From £27,563 a year
Quick apply
9d

I want to receive the latest job alerts for & distribution centre supervisors in manchester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

& distribution centre supervisors jobs near manchester, eng

Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 7 days ago

Closing date: 25/07/2026

Job reference: GR1613087MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

& distribution centre supervisors jobs in manchester, eng

Out of hours Contact Centre Supervisor

Customer Care Agent

Shunter Driver (Night Shift) Class 1

Weekend Porter

HR Advisor

Profit and Asset Protection Supervisor

Sortation Manager

KW - Security Supervisor

More jobs to discover

I want to receive the latest job alerts for & distribution centre supervisors in manchester, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected